topic Re: Access point limited speeds in RUCKUS Support for Lennar Homes

Access point limited speeds

eab2784 — Thu, 06 Jun 2024 21:01:20 GMT

I recent switched from Century Link (100Mbps) to Quantum Fiber (100-500Mbps). After doing that, I still get about 90Mbps. If I connect Quantum Fiber's pods, I get 300-400Mbps, but I would prefer to use the current Ruckus access points if possible. I am wondering if there's a reason why I am not getting faster speeds with the Ruckus access points. The series I have is R510 if that helps.

Re: Access point limited speeds

Imran_ruckus — Fri, 07 Jun 2024 17:03:16 GMT

Hi @eab2784

Greetings,

Thank you for reaching out to the RUCKUS Lennar Home Community.

I trust you are well.

Thank you for providing the information regarding your RUCKUS setup.

Based on the information provided, it appears that there is a discrepancy between the internet speed provided by your Internet Service Provider (ISP) and the speed you are experiencing through your RUCKUS Access Points.

To assist you better, please share a picture displaying the light status and the complete cable connections to the switch ports. (Refer to the below screenshot)

Please assist us by uploading pictures of your ICX-7150-C12P Switch, illustrating the status of the lights and cable connections to the switch ports.

Before uploading the photos, please log in to your RUCKUS account.

Kindly provide responses to the above query, and feel free to inquire if you have any further questions or concerns.

Thank you for your cooperation and patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Access point limited speeds

Imran_ruckus — Tue, 11 Jun 2024 13:02:39 GMT

Hi @eab2784

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Access point limited speeds

Imran_ruckus — Fri, 14 Jun 2024 18:59:51 GMT

Hi @eab2784

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Access point limited speeds

Imran_ruckus — Tue, 18 Jun 2024 18:37:36 GMT

Hi @eab2784

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Access point limited speeds

eab2784 — Tue, 18 Jun 2024 19:51:14 GMT

Sorry for the late reply. I have been unable to get into my Ruckus website account and I was on vacation. I have decided to shut off my Ruckus access points and use the ones that came with Quantum Fiber since they work. I appreciate your feedback but we can close this issue.

Thank you!!

Re: Access point limited speeds

Imran_ruckus — Tue, 18 Jun 2024 19:59:11 GMT

Hi @eab2784

I hope this message finds you well.

Thank you for your prompt response and the information provided.

Could you please assist us by providing the requested information? This will enable us to ensure optimal setup of the RUCKUS devices for achieving the best possible speed.

Should you encounter any issues with the devices, please rest assured that we are ready to assist with replacements under warranty.

Thank you once again for your cooperation and patience.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community