topic Re: How to replace my ICX 7150 under warranty in RUCKUS Support for Lennar Homes

How to replace my ICX 7150 under warranty

Fadymr — Mon, 07 Nov 2022 13:50:23 GMT

Hello,

My ICX 7150 is completely bricked. After a power outage, it stopped working. When looking into the software, primary and secondary images were corrupted and its stuck on boot. Failed to load any image from TFTP.

Talking with a few other users, it seems that maybe a software glitch that is eligible under the lifetime warranty. I just dont know who to call or how to get it resolved?

Re: How to replace my ICX 7150 under warranty

Sgatjens — Mon, 07 Nov 2022 14:00:11 GMT

Hello

Hope you are doing well.

If the unit is stuck in boot mode you will have to perform a software recovery

Please check the following link

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483#M1816

greetings