topic Re: Wireless access’s points in RUCKUS Support for Lennar Homes

Wireless access’s points

Jerel_marsh — Sun, 09 Jun 2024 17:52:17 GMT

My wireless access points are not working after a power outage. I have lights on the access points in my house but not getting a signal from them. Also on my unleashed dashboard it says my switch is disconnected.

Re: Wireless access’s points

Imran_ruckus — Mon, 10 Jun 2024 12:42:35 GMT

Hi @Jerel_marsh

Greetings,

Thank you for reaching out to RUCKUS Lennar Home Community.

I trust this message finds you well.

We appreciate the information provided regarding the issues with your RUCKUS setup following a power outage.

Upon reviewing the images you shared and assessing the status of the RUCKUS ICX-7150-C12P Switch and Access Points, it appears that they are currently in a normal operational state. However, it seems that the switch has booted up on the Routing code (SPR) due to the power outage, resulting in the observed issue.

To assist you in resolving this matter, I recommend referring to the RUCKUS Lennar Knowledge Base self-help article linked below. This resource provides detailed steps to troubleshoot and address the specific issue with the RUCKUS ICX-7150-C12P Switch booting up on the Routing code:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538
Please follow the outlined process, and feel free to reach out if you encounter any challenges or require further assistance.

Thank you for your patience and cooperation as we work to resolve this issue promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Wireless access’s points

Jerel_marsh — Tue, 11 Jun 2024 02:58:46 GMT

I am stuck after completing the CLI enable command. It will not let me do the rest of the commands.

Re: Wireless access’s points

Imran_ruckus — Tue, 11 Jun 2024 12:35:29 GMT

Hello @Jerel_marsh

Greetings to you too!

Thank you for acknowledging the information provided.

Regarding the observation you've made about the prompt displaying 'ruckus>', it appears you are accessing an IP address associated with the RUCKUS Access Point, rather than that of the ICX-7150-C12P Switch. To correctly access the ICX-7150-C12P Switch, you should expect to see CLI prompts such as "ICX7150-C12 Router>" or "ICX7150-C12 Switch>".

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address.

To ensure access to the Switch, it's crucial to verify the IP addresses listed in the IP scan results under the names "Ruckus Wireless" or "Brocade Communications". Once confirmed, you should be able to access the CLI from the Switch's IP address.

Please feel free to reach out if you have any further inquiries or require assistance with this matter.

Thank you once again for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.

Re: Wireless access’s points

Jerel_marsh — Wed, 12 Jun 2024 00:28:52 GMT

Here is a list of every IP address that showed up on the IP scan. I tried all of them and none of them connected me to the switch.

Re: Wireless access’s points

Imran_ruckus — Wed, 12 Jun 2024 14:17:11 GMT

Hello @Jerel_marsh

I hope this message finds you well.

Thank you for your prompt response and the update provided.

I kindly request that you disconnect the Ethernet cable of the Internet Service Provider's (ISPs) Router from the Switch port and connect it to any other available port numbered 1 through 12, as indicated in the screenshot provided. Subsequently, proceed to reboot both your ISP Router and RUCKUS ICX-7150-C12P Switch by unplugging them from the power supply and plugging them back in. Once both devices have completed the reboot process, please conduct an IP scan to verify if an IP Address has been successfully assigned to the Switch.

I would appreciate it if you could verify and confirm if this works.

Thank you once again for your patience and cooperation.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Wireless access’s points

Jerel_marsh — Thu, 13 Jun 2024 00:43:13 GMT

I tried it in 4 different ports restarting both my ISP and switch each time. Still no switch IP address.

Re: Wireless access’s points

Imran_ruckus — Thu, 13 Jun 2024 13:33:45 GMT

Hi @Jerel_marsh

Greetings!

Thank you for your response and the provided update.

In the event that the IP Address assigned to the Switch cannot be located, the only remaining option is to obtain console access to the Switch.

Please find a comprehensive guide detailing how to access the Switch via console (by establishing a cable connection between your PC and the ICX 7150-C12P). For this purpose, you will need either a USB type C to USB standard cable or a Console cable Rj45 to USB (either cable will suffice; please refer to the guide for further instructions):

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Upon successfully establishing console access, kindly assist me by executing the following commands:

enable
show version
show flash

Should you have any inquiries or require further assistance, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Wireless access’s points

Jerel_marsh — Fri, 14 Jun 2024 01:59:16 GMT

Ok, that worked thank you for the help.

Re: Wireless access’s points

Imran_ruckus — Fri, 14 Jun 2024 12:40:12 GMT

Hello @Jerel_marsh

Thank you for your prompt response.

We're delighted to hear that the solution proved effective for you.

Your patience and cooperation throughout this process are greatly appreciated.

Should you have any further questions or concerns, please don't hesitate to reach out to us at RUCKUS Lennar Home Community.

Wishing you a fantastic day ahead!

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community