topic Re: ICX Switch is pending to join"(ICX7150-C12) in RUCKUS Support for Lennar Homes

ICX Switch is pending to join"(ICX7150-C12)

Vectorfire — Mon, 10 Jun 2024 16:02:07 GMT

Lennar home, second owner trying to gain control of the setup in the home.

I have performed a factory reset of the one AP, and then rebooted the switch. I used the Unleashed app and setup typical install.

My only problem is that I am stuck at "ICX Switch is pending to join"(ICX7150-C12).

The original homeowner appears to have changed the default admin password on the switch, so I have no way to SSH in or administer it.

My question is, If I perform a factory reset of the ICX switch, will it simply work when it reboots?

As it is now, the switch is pulling an IP and my wired devices connected to the switch are able to have an IP and browse the internet. If I factory reset it, when it reboots, will it require all sorts of configuration to get working again, or will it just act as a dumb switch and function?

I am in no way qualified to do any crazy configuring, so I'm hesitant to ruin what is now, a semi-functioning network for the moment, simply to gain further control.

Any insight would be greatly appreciated! Thank you.

Re: ICX Switch is pending to join"(ICX7150-C12)

Imran_ruckus — Mon, 10 Jun 2024 16:20:10 GMT

Hello @Vectorfire

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community.

I trust this message finds you well.

I appreciate the information you have provided regarding your efforts to set up your RUCKUS devices in your recently relocated Lennar home.

To assist you further, could you please log into Unleashed and share a full screenshot of the "ICX Switch is pending to join" message from a Laptop web browser? This will enable us to better understand the current status and provide you with appropriate assistance.

Your cooperation and patience are greatly appreciated as we work towards resolving this matter.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX Switch is pending to join"(ICX7150-C12)

Vectorfire — Mon, 10 Jun 2024 18:08:25 GMT

https://ibb.co/QKd32Db

Re: ICX Switch is pending to join"(ICX7150-C12)

Imran_ruckus — Mon, 10 Jun 2024 18:18:49 GMT

Hello @Vectorfire

Thank you for your response and the information you shared.

To proceed with diagnosing the issue, it's important to gather information about the switch configurations. Below are the steps to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P Switch and execute the necessary commands:

1. Identify the current IP address assigned to the switch: I recommend following the guide provided in the link below to perform an IP scan on your local network. This will help identify the IP address of the switch easily: https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Access the Command Line Interface (CLI) of the switch: Once you have identified the IP address of the switch, proceed to access the CLI remotely using the steps outlined in the following guide:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

Upon successful access, the CLI prompt should appear as either

"ICX7150-C12 Router>" or "ICX7150-C12 Switch>"

Once logged in to the CLI, please enter the following commands and share the output:

enable
show version
show flash

Please share the output of these commands or screenshots if you encounter any errors or have any queries during the process.

Thank you for your patience and cooperation. We are committed to assisting you in resolving this issue.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX Switch is pending to join"(ICX7150-C12)

Vectorfire — Mon, 10 Jun 2024 19:04:23 GMT

I am unable to follow your instructions, as I am unable to gain access via the CLI.

The admin password for the switch has been modified from default by the previous home owner.

I attempted to gain access using all the provided default passwords listed here with no success:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Default-switch-user-password-after-reset/m-p/66391#M12047

Re: ICX Switch is pending to join"(ICX7150-C12)

Imran_ruckus — Mon, 10 Jun 2024 19:17:03 GMT

Hi @Vectorfire

Thank you for your prompt response and for sharing the relevant information.

Regarding the troubleshooting steps outlined in the CLI article, I kindly request your assistance in attempting to access the command-line interface (CLI) using the Telnet option as specified. It's worth noting that Telnet authentication does not necessitate a username or password.

Should Telnet connectivity fail, I recommend initiating a factory reset on the RUCKUS ICX-7150-C12P Switch, following the instructions provided in the linked video. Once the reset procedure is completed, please attempt to log in once more using the default credentials provided below.

Video Link: https://www.youtube.com/watch?v=6jHMTdo_hK4

Use the default credentials after hard reset outlined below:

Username: super
Password: sp-admin

Should the aforementioned credentials prove ineffective, please consider trying the alternative default credential combinations provided.

Please do not hesitate to reach out should you require further clarification or assistance with this matter.

Thank you for your cooperation and understanding.

Best Regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX Switch is pending to join"(ICX7150-C12)

Vectorfire — Tue, 11 Jun 2024 13:11:12 GMT

The previous owner appears to have disabled Telnet, attempts to connect simply time out.

I am working for the day and need internet, so I will perform the factory reset of the switch this afternoon after 5pm EST US.

My only question as before is will the switch work once its been factory reset, or will it require configuration?

Re: ICX Switch is pending to join"(ICX7150-C12)

Imran_ruckus — Tue, 11 Jun 2024 13:28:25 GMT

Hell @Vectorfire

Warm greetings!

Thank you for your prompt response and the provided update.

It seems necessary to verify the command outputs I previously shared to determine if any adjustments are required in the Switch configurations. Following a factory reset, the Switch reverts to its default state, facilitating access to the Command Line Interface (CLI) using default credentials.

For instructions on performing a physical factory reset of the RUCKUS Switch, please refer to the RUCKUS Lennar Knowledge Base self-help article provided below:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-physical-factory-reset-hard-reset-on/ta-p/80783

Should you have any inquiries regarding this matter, please do not hesitate to reach out.

Once again, thank you for your patience and cooperation.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: ICX Switch is pending to join"(ICX7150-C12)

Vectorfire — Wed, 12 Jun 2024 22:41:11 GMT

I am unable to reset the switch.

Followed the instructions, I removed the power cable, held the reset switch, and then plugging it back and held reset 15-20 seconds.The yellow lights did not flash and generally it did nothing,

Gave t a couple of goes, no dice.

Re: ICX Switch is pending to join"(ICX7150-C12)

Imran_ruckus — Thu, 13 Jun 2024 14:06:21 GMT

Hi @Vectorfire

Greetings!

Thank you for your response and the provided update.

The only remaining option is to obtain console access to the Switch.

Please find a comprehensive guide detailing how to access the Switch via console (by establishing a cable connection between your PC and the ICX 7150-C12P). For this purpose, you will need either a USB type C to USB standard cable OR a Console cable Rj45 to USB (either cable will suffice; please refer to the guide for further instructions):

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Upon successfully establishing console access, kindly assist me by executing the following commands:

enable
show version
show flash

Should you have any inquiries or require further assistance, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX Switch is pending to join"(ICX7150-C12)

Imran_ruckus — Fri, 14 Jun 2024 19:03:16 GMT

Hi @Vectorfire

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX Switch is pending to join"(ICX7150-C12)

Imran_ruckus — Tue, 18 Jun 2024 18:39:57 GMT

Hi @Vectorfire

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX Switch is pending to join"(ICX7150-C12)

Imran_ruckus — Fri, 21 Jun 2024 20:14:03 GMT

Hi @Vectorfire

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community