topic Re: AP's not working after internet outage in RUCKUS Support for Lennar Homes

AP's not working after internet outage

dyou6376 — Wed, 05 Jun 2024 13:47:24 GMT

We had an outage with our isp and following restoration our internet still wasn't working so I reset all equipment. Upon restarting the only device that has internet working is my desktop which is wired to the switch. I've factory restored the router and verified all the dhcp settings align with the ruckus equipment. I've reset the the AP's to factory settings, I just did the control one. And I've also updated the firmware on the access points. I'm able to see the clients in the unleashed dashboard and if I select a client click troubleshoot and then start, the internet will work on that device for 10~ seconds during the test.

Also notably the dashboard does not list the ICX and when conducting a network scan I'm unable to find its address. As a result I also factory reset the switch according to the guidelines and video provided.

IP scanner only lists the two AP's, my desktop, my laptop, and my router, a ubiquiti edge x.

Re: AP's not working after internet outage

pinky_ruckus — Wed, 05 Jun 2024 15:31:56 GMT

Hello @dyou6376 ,
Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you are facing issues with your APs after the power outage.

Before we can help, we need to check which version the Switch is currently running.

Please follow the below steps and help us with the queries,

To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: AP's not working after internet outage

dyou6376 — Wed, 05 Jun 2024 16:47:25 GMT

I'm unable to see the switch in the ip search tool. I do see a lease in the router but it isn't able to be pinged.
ICX7150-C12-Router

Putty is unable to connect to that on ssh or telnet same with the hostname

I have minimal devices connected for simplicity. All that the ip scan shows is the router, two ap's, and desktop.

Re: AP's not working after internet outage

dyou6376 — Wed, 05 Jun 2024 16:55:01 GMT

Current switch status and plugs, blue are ap's yellow is pc and black is router.

Re: AP's not working after internet outage

pinky_ruckus — Wed, 05 Jun 2024 18:36:29 GMT

Hello @dyou6376 ,

Greetings!

Thank you for the response and sharing the pictures.

From the screenshot that you shared, I understand that you are getting the IP address 192.168.0.243 from the Router management portal.

Could you please confirm if you have tried accessing the IP in the browser and check if you are able to login to the GUI of the Switch?

If you are unable to login to the Switch GUI, I would request you to please perform hard reset on the Switch using a paper clip. Please reboot the ISP router after the hard reset and perform IP scan and check if you are able to get a new IP address for the Switch.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to hard reset the Switch

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-physical-factory-reset-hard-reset-on/ta-p/80783

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: AP's not working after internet outage

pinky_ruckus — Mon, 10 Jun 2024 15:16:49 GMT

Hello @dyou6376 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.