topic Re: Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on A in RUCKUS Support for Lennar Homes

Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on APs after a power outage

Nishanthm — Sun, 02 Jun 2024 19:23:03 GMT

Hi, My switch is ICX 7150-C12P. Again after power outage, It is showing Amber/Orange light on "SYST" and Green light on "PWR" & NO lights on APs. I have tried to reset, while powering on. It keep stuck at booting with orange lights flashing. I'm tired of doing restarts. followed all the steps from NO Power on Access Points and ICX-7150-C12P Switch with GREEN lights on SYST & PWR and PoE disabled. Nothing worked, never get response from switch.

I had same issue last time and tried all possible ways. details in below thread that i have created.
Please approve RMA. I cant spend more time on it, already wasted my weekend.

Previous post for ref:
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Amber-Orange-light-on-quot-SYST-quot-amp-Green-light-on-quot-PWR/m-p/80653#M18766

Re: Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on APs after a power outage

pinky_ruckus — Mon, 03 Jun 2024 17:41:17 GMT

Hello @Nishanthm ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the post that you shared in the case, I saw in the other post that you are getting a ‘not alive’ error when trying to perform Software Recovery on the Switch which is stuck on boot mode.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the not alive error issue while performing the Software recovery.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-host-192-168-0-x-is-not-alive-not-alive-error-during-the/ta-p/72117

Also, please make sure that software recovery should be performed with ethernet cable (both ends RJ45 plugs) and USB to type C cable both together.

Please refer to the below screenshot from the Software recovery article:

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on A

Nishanthm — Fri, 07 Jun 2024 00:22:25 GMT

Hi Pinky,
Can you share the same steps for Mac? my windows laptop is not working.

Re: Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on A

Nishanthm — Fri, 07 Jun 2024 03:38:40 GMT

Hi, I Have tried with mac, and followed the instruction. check below

Bad FIT kernel image format!

ERROR: can't get kernel image!

ICX7150-Boot>printenv

baudrate=9600

ipaddr=192.168.1.1

uboot=mnz10114

ver=10.1.14T225 (Nov 15 2018 - 04:59:18 -0800)

Environment size: 95/16379 bytes

ICX7150-Boot>ping 192.168.1.1

bcm_xgs_gmac-0 Waiting for PHY auto negotiation to complete......... TIMEOUT !

Auto-neg error, defaulting to 10BT/HD

Change GMAC speed to 10MB

Using bcm_xgs_gmac-0 device

ARP Retry count exceeded; starting again

ping failed; host 192.168.1.1 is not alive

ICX7150-Boot>

Re: Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on A

Nishanthm — Fri, 07 Jun 2024 03:39:03 GMT

ARP Retry count exceeded; starting again

ping failed; host 192.168.1.1 is not alive

ICX7150-Boot>setenv image_name SPS08090k.bin

ICX7150-Boot>update_primary

Updating PRIMARY image over TFTP

Load addr=0x70000000

bcm_xgs_gmac-0 Waiting for PHY auto negotiation to complete......... TIMEOUT !

Auto-neg error, defaulting to 10BT/HD

Change GMAC speed to 10MB

*** ERROR: `serverip' not set

ICX7150-Boot>setenv image_name SPS08090k.bin

ICX7150-Boot>update_secondary

Updating SECONDARY image over TFTP

bcm_xgs_gmac-0 Waiting for PHY auto negotiation to complete......... TIMEOUT !

Auto-neg error, defaulting to 10BT/HD

Change GMAC speed to 10MB

*** ERROR: `serverip' not set

ICX7150-Boot>

Re: Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on A

Nishanthm — Fri, 07 Jun 2024 03:40:51 GMT

I have spent almost more than 10 hours now. Can you please approve the RMA. This is such a pain full process.

Re: Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on A

Imran_ruckus — Fri, 07 Jun 2024 16:55:31 GMT

Hello @Nishanthm

Greetings!!!

I hope this message finds you well.

Thank you for the update, and I apologize for the delayed response and any inconvenience caused.

It seems that the "ping not alive" issue you're experiencing may be due to the firewall settings enabled on your Windows laptop.

To address this issue, I recommend referring to the RUCKUS Lennar Knowledge Base self-help article linked below:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-host-192-168-0-x-is-not-alive-not-alive-error-during-the/ta-p/72117

Please review the article and follow the steps outlined to resolve the issue. Should you encounter any challenges or require assistance during the process, please don't hesitate to reach out.

Thank you for your patience and understanding. We are here to support you.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on A

Nishanthm — Fri, 07 Jun 2024 17:28:39 GMT

Hi Imran,

I'm using Mac, but did check if there is any firewall. Let me know next steps.

Re: Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on A

Imran_ruckus — Fri, 07 Jun 2024 17:58:26 GMT

Hello @Nishanthm

I hope this message finds you well.

Thank you for your response and update.

Could you please provide a picture showing the software recovery cable connections between the Switch and the laptop?

Your cooperation in this matter is greatly appreciated.

Thank you for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on A

Nishanthm — Fri, 07 Jun 2024 18:00:50 GMT

I'm at work, but I am using c-type (Switch) and USB to (Laptop)

Re: Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on A

Imran_ruckus — Fri, 07 Jun 2024 19:31:02 GMT

Hi @Nishanthm

Thank you for the update provided.

We apologize for any inconvenience, but to proceed further, we require a visual representation. Kindly assist us by providing a picture demonstrating the proper connection of the software recovery cable between the switch and the laptop.

It's imperative to utilize an ethernet cable (both ends RJ45 plugs) in conjunction with a USB to type C cable, as specified in steps 2 & 3 of the provided guide.

Should you have any questions or require clarification on this matter, please don't hesitate to reach out.

Thank you for your continued patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on A

Nishanthm — Wed, 12 Jun 2024 05:38:04 GMT

Re: Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on A

Imran_ruckus — Wed, 12 Jun 2024 14:06:44 GMT

Hello @Nishanthm

Thank you for your response and the information provided.

Upon reviewing the picture, it appears that only a USB to Type-C cable was used. However, it is essential to have an Ethernet cable connected between the Switch management port and the Laptop/PC, as depicted in the screenshot provided.

Kindly ensure that both an Ethernet cable (with RJ45 plugs at both ends) and a USB to Type-C cable are used simultaneously, following the steps outlined in steps 2 and 3 of the guide link. I kindly request that you perform the software recovery process again according to these specifications. Additionally, please share any screenshots of errors encountered during this process.

Should you have any inquiries regarding this matter, please do not hesitate to reach out.

Once again, I appreciate your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on A

Nishanthm — Wed, 12 Jun 2024 23:29:02 GMT

Thanks for the pic, Same issue screenshots below.

Re: Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on A

Imran_ruckus — Thu, 13 Jun 2024 12:16:37 GMT

Hi @Nishanthm

Greetings of the day!!!

Thank you for sharing the requested information.

Based on the troubleshooting done, you confirmed, and we saw that after the reset, booting up the Switch, and after trying the software recovery process, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.