topic Re: No data going through WiFi. Only hardwire has full connection in RUCKUS Support for Lennar Homes

No data going through WiFi. Only hardwire has full connection

Hanest08 — Tue, 21 May 2024 23:46:28 GMT

Hello, we had a very bad storm last week in Houston Texas and had a power outage for a few hours last Thursday. Since then, I can not get any data response from the WiFi system. I have a lennar home with the ruckus ICX 7150 C12P system. Phones and devices show full WiFi connection but no data going to devises. The hard wired devises to work fine. The WiFi extenders all have green lights. Any idea how I can fix this?

Re: No data going through WiFi. Only hardwire has full connection

pinky_ruckus — Wed, 22 May 2024 14:29:27 GMT

Hi @Hanest08 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS internet setup is not working after the power outage.

Also, you have mentioned that the lights on the access points are all Green.

This issue may happen when the Switch starts running on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the SPR issue using Command Line Interface(CLI)

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Please use this VIDEO LINK as reference: https://www.youtube.com/watch?v=Eem1IBgYaWc

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: No data going through WiFi. Only hardwire has full connection

Hanest08 — Thu, 23 May 2024 02:13:47 GMT

Hello, I’m still stuck as I’m going through the steps but won’t let me connect the switch. Says “unleashed system only supports ICX version 08.0.90 or later.”

Re: No data going through WiFi. Only hardwire has full connection

pinky_ruckus — Thu, 23 May 2024 14:19:33 GMT

Hello @Hanest08 ,

Greetings!

Thank you for the information you shared.

Could you please confirm if you have followed the steps from the article that I have shared in the previous post?

Please share the output of the following commands from the CLI of the switch if the article was followed.

enable
Show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: No data going through WiFi. Only hardwire has full connection

pinky_ruckus — Mon, 27 May 2024 14:22:02 GMT

Hello ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: No data going through WiFi. Only hardwire has full connection

Hanest08 — Tue, 04 Jun 2024 16:30:52 GMT

Hello, still no luck on getting my switch box connected. Do you have a someone or IT that can come out to assist?

Re: No data going through WiFi. Only hardwire has full connection

pinky_ruckus — Tue, 04 Jun 2024 19:13:09 GMT

Hello @Hanest08 ,

Greetings!

Thank you for the information you shared.

From the previous post, I understand that you are facing issues with the Ruckus setup and the lights on the APs are green.

The issue may happen when the Switch starts running on the Routing code due to a power outage or spike.

Could you please confirm if you have followed the steps from the article which was shared in the previous post?

Please share the output of the following commands from the CLI of the switch if the article was followed.

enable

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error(if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: No data going through WiFi. Only hardwire has full connection

pinky_ruckus — Wed, 05 Jun 2024 17:04:38 GMT

Hello @Hanest08 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: No data going through WiFi. Only hardwire has full connection

Hanest08 — Wed, 05 Jun 2024 22:12:27 GMT

Hello yes I need further assistance. I can’t figure out to do these steps properly to turn switch on to connect properly. Do you have an IT technician that can come to my home?

Re: No data going through WiFi. Only hardwire has full connection

pinky_ruckus — Thu, 06 Jun 2024 15:53:34 GMT

Hello @Hanest08 ,

Thank you for the response.

I understand that you require further assistance on fixing the issue.

Could you please confirm if you have performed the steps from the article I have shared in the previous posts?

If yes, please let us know if you were able to complete the steps or are you getting stuck at some point where you need more assistance?

We are always here to assist you in our best possible way.

This forum is on best best-effort support basis.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

However, please do not worry. Please follow the steps as mentioned in the article and let us know if you are getting stuck at any point.

Thank you for your understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: No data going through WiFi. Only hardwire has full connection

pinky_ruckus — Mon, 10 Jun 2024 15:18:51 GMT

Hello @Hanest08 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.