topic Re: boot mode reset in RUCKUS Support for Lennar Homes

boot mode reset

cspringer — Thu, 30 May 2024 22:48:56 GMT

I am so not equipped to reboot this box. I've done the reset button unplugging about 2 dozen times and now have to do the factory reset. This is a completely overwhelming task based on the videos and guides I've watched.... is there an easy way to get this done?

Re: boot mode reset

Imran_ruckus — Fri, 31 May 2024 12:55:29 GMT

Hi @cspringer

Greetings,

Thank you for reaching out to the RUCKUS Lennar Home Community.

Based on the details provided, it appears that your RUCKUS ICX-7150-C12P Switch is experiencing boot mode issues, and attempts to reset it using a paper clip have been unsuccessful.

This suggests that the image on the switch may have become corrupted, preventing it from reloading properly. In such cases, performing a software recovery is typically the recommended course of action to restore the switch to normal operation.

To guide you through this process, I recommend referring to the self-help article available in the RUCKUS Lennar Knowledge Base, which provides detailed instructions on performing software recovery for RUCKUS switches.

You can access the article using the following link: https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please follow the steps outlined in the article carefully, and feel free to reach out if you encounter any difficulties or require further assistance during the software recovery process.

Thank you for your patience and cooperation as we work to resolve this issue.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: boot mode reset

Imran_ruckus — Wed, 05 Jun 2024 14:41:37 GMT

Hi @cspringer

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: boot mode reset

cspringer — Fri, 07 Jun 2024 17:16:18 GMT

Hi there,....

No the rebooting the software is beyond what I can handle and there is no other recourse or anyone else that can assist so I guess I don't use the Ruckus anymore. It would be nice if there was actual people available to handle a service request and come to the house to make said repair. Paid of course.... this video is way out of my comfort zone. So I guess I am out of luck.

Re: boot mode reset

Imran_ruckus — Fri, 07 Jun 2024 19:23:59 GMT

Hi @cspringer

Greetings!!!

Thank you for reaching out and providing us with your feedback.

We sincerely apologize for any inconvenience you may have experienced.

As of November 2022, we have transitioned the support structure for Ruckus customers within Lennar Homes. Going forward, all support inquiries will be exclusively handled through our community forum support model. Please note that support via phone, email, or remote sessions will no longer be available.

We understand the importance of providing timely assistance to our customers, and while our forum operates on a best-effort support basis, rest assured that our team is committed to providing comprehensive guidance throughout your troubleshooting process.

In our efforts to simplify the troubleshooting process, we have developed user-friendly guides aimed at facilitating easy navigation for users of all backgrounds. Should you encounter any difficulties or errors during the troubleshooting process, we encourage you to share screenshots or provide detailed descriptions of the issue you're facing. Our team stands ready to assist you every step of the way.

As part of the troubleshooting steps, we recommend attempting to reset the switch once more, following the instructions outlined in the Ruckus Lennar Knowledge Base self-help article. If this proves unsuccessful, the next course of action would be to initiate software recovery.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-physical-factory-reset-hard-reset-on/ta-p/80783

Should you have any further inquiries or require additional assistance, please don't hesitate to reach out.

We appreciate your cooperation and understanding as we work to enhance your support experience.

Best Regards,

Imran Sanadi
Ruckus Lennar Home Community

Re: boot mode reset

cspringer — Fri, 07 Jun 2024 22:16:22 GMT

I've done the reset 20xa with the plugging and unplugging and reset button. Thats not it. It has to be completely scrapped of the software and reinstalled. That process is nowhere near consumer friendly. I can't do that and its difficult and if you aren't compute savvy its impossible to take on so again because Lennars customers are kicked to the side and no real hands-on assistance is available the Ruckus in my home will not be repaired and not used.

Thank you

Re: boot mode reset

Imran_ruckus — Mon, 10 Jun 2024 13:07:41 GMT

Hello @cspringer

Greetings to you as well.

Thank you for your response and update.

Given the situation, it appears that the most appropriate course of action is to proceed with the software recovery on the Switch. It's important to address software-related issues through troubleshooting as they can often be resolved without the need for hardware replacement, in line with our process and policies.

We will help with replacement if software recovery doesn't work.

As mentioned earlier, we have endeavored to make the troubleshooting guides as user-friendly as possible to facilitate easy follow-up. We kindly request that you adhere to the provided guide and proceed with the troubleshooting process. If you encounter any errors during the process, please do not hesitate to share screenshots or inform us of any challenges you face. We are committed to assisting you in overcoming any obstacles and resolving the issue.

However, if you find the troubleshooting steps too complex to navigate independently, we recommend seeking assistance from an external source or a technician.

Thank you once again for your patience and understanding throughout this process.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: boot mode reset

Imran_ruckus — Fri, 14 Jun 2024 18:55:43 GMT

Hi @cspringer

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: boot mode reset

cspringer — Fri, 14 Jun 2024 18:59:01 GMT

Still no luck..... unsure how to get the reboot working

Re: boot mode reset

Imran_ruckus — Fri, 14 Jun 2024 19:14:04 GMT

Hello @cspringer

Thank you for your response.

Could you please confirm if you have initiated the software recovery process on the Switch? If so, kindly provide details regarding any specific points where you are encountering difficulties.

Thank you once again for your cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community