topic Re: mi punto de acceso del ruckus R510 no funciona in RUCKUS Support for Lennar Homes

Re: mi punto de acceso del ruckus R510 no funciona

Franjlm — Wed, 22 May 2024 01:45:27 GMT

Hola tengo el mismo problema

Mi access ponit dejo de funcionar hace poco. Sin interrupción de luz. El switch tiene luces encendidas. Verdes y ámbar. Déjame saber como puedo iniciarlo nuevamente por favor del conjunto Lennar también

Re: mi punto de acceso del ruckus R510 no funciona

Imran_ruckus — Wed, 22 May 2024 20:22:44 GMT

admin test

Re: mi punto de acceso del ruckus R510 no funciona

Imran_ruckus — Wed, 22 May 2024 20:24:04 GMT

Hi @Franjlm

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

I appreciate the information provided regarding the issue with your RUCKUS setup.

As per the case description, I understand that your RUCKUS ICX-7150-C12P Switch is not working with Amber and Greenlight.

To address this concern, I recommend following the troubleshooting steps outlined in the RUCKUS Lennar Knowledge Base self-help article accessible via the following link:

Fixing RUCKUS Switch with an Amber/Orange light on "SYST"

Should you require assistance at any stage of the process, please do not hesitate to reach out to us.

Your cooperation in communicating in English is greatly appreciated.

Thank you once again for your cooperation and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: mi punto de acceso del ruckus R510 no funciona

Imran_ruckus — Fri, 24 May 2024 20:44:16 GMT

Hi @Franjlm

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: mi punto de acceso del ruckus R510 no funciona

Imran_ruckus — Tue, 28 May 2024 21:19:57 GMT

Hi @Franjlm

Greetings!!!

I am writing to request an update on the status of the issue. Your prompt response would be greatly appreciated to proceed further.

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: mi punto de acceso del ruckus R510 no funciona

Franjlm — Wed, 29 May 2024 15:32:40 GMT

Hello. It's not working yet. I need more help to solve this issue

Re: mi punto de acceso del ruckus R510 no funciona

Franjlm — Wed, 29 May 2024 15:36:12 GMT

this is the actual status of my swicht

Please let me know

Thanks

Re: mi punto de acceso del ruckus R510 no funciona

Imran_ruckus — Wed, 29 May 2024 16:20:07 GMT

Hi @Franjlm

Greetings!!!

I trust this message finds you well.

Thank you for providing the details regarding the status of the RUCKUS switch. Upon reviewing the image you shared, it appears that the SYST indicator is displaying an orange light, while the PWR indicator shows green, indicating that the switch is stuck in boot mode.

To address this issue, I recommend referring to the RUCKUS Lennar Knowledge Base self-help article provided below:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Following the outlined steps in the guide should assist in resolving the boot mode problem. It's imperative to ensure the switch returns to a normal operational state before proceeding with any upgrade.

Should you encounter any difficulties or require further clarification during the troubleshooting process, please don't hesitate to reach out to me for assistance.

Thank you for your cooperation and patience as we work to resolve this matter promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community.

Re: mi punto de acceso del ruckus R510 no funciona

Imran_ruckus — Fri, 31 May 2024 20:16:57 GMT

Hi @Franjlm

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: mi punto de acceso del ruckus R510 no funciona

Franjlm — Mon, 03 Jun 2024 01:53:33 GMT

Hello Imran,

Nothing. I rebooted many times and now I have a lot of amber lights flashing.

Please let me know how to proceed

Thanks

Re: mi punto de acceso del ruckus R510 no funciona

Imran_ruckus — Mon, 03 Jun 2024 12:20:36 GMT

Hi @Franjlm

Greetings!!!

I hope this message finds you well.

Thank you for your prompt response and the provided update.

In the event that the reset using a paper clip does not yield the desired outcome, the next course of action would be to initiate a software recovery process on the Switch.

I kindly advise referring to the RUCKUS Lennar Knowledge Base self-help guide for detailed instructions on performing this procedure.

Should you encounter any difficulties or require assistance at any stage of the software recovery process, please do not hesitate to reach out to me.

Once again, I appreciate your patience and cooperation in this matter.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: mi punto de acceso del ruckus R510 no funciona

Imran_ruckus — Wed, 05 Jun 2024 14:14:27 GMT

Hi @Franjlm

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: mi punto de acceso del ruckus R510 no funciona

Franjlm — Wed, 05 Jun 2024 14:21:41 GMT

I have not been able to get the solution.

Re: mi punto de acceso del ruckus R510 no funciona

Imran_ruckus — Wed, 05 Jun 2024 14:27:36 GMT

Hello @Franjlm

Thank you for your response.

It seems that despite multiple attempts to reset your Switch using a paper clip, it hasn't returned to a normal state with the Green PWR and SYST LED indicators. As previously advised, the remaining course of action is to proceed with a software recovery for the Switch.

Could you please confirm whether you have initiated the software recovery process?

If not, kindly proceed with the instructions provided earlier, and if you encounter any challenges or require assistance during the process, please don't hesitate to reach out.

Thank you once again for your patience and cooperation.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community