topic Re: Problems switching from Quantum to Spectrum in RUCKUS Support for Lennar Homes

Problems switching from Quantum to Spectrum

barnabei — Mon, 03 Jun 2024 06:37:44 GMT

I just switched ISPs from Quantum to Spectrum and my 7150 switch appears to be incompatible with the Spectrum modem. I’ve done some troubleshooting and found that (1) the Spectrum modem connects to the internet fine (2) the 7150 switch connects to the Quantum modem fine and (3) the Spectrum modem doesn’t connect to the 7150 switch. Can anyone help?

Re: Problems switching from Quantum to Spectrum

Imran_ruckus — Mon, 03 Jun 2024 15:08:41 GMT

Hi @barnabei

Greetings from Lennar Home Community.

Thank you for reaching out to us. I hope you're doing well.

Upon reviewing the details provided in the case description, it appears that you are encountering difficulties accessing the Internet via RUCKUS setup following a replacement in Internet Service Providers (ISP).

You've mentioned that your modem is directly connected to the ICX-7150-C12P Switch. However, it's important to note that the connection must be established through a Router or a Modem-Router combination device for proper functionality. Could you kindly confirm this setup?

For reference and guidance, I recommend reviewing the following short guide, which outlines the most common setups for users in Lennar homes:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Please verify the setup, and feel free to reach out if you have any further questions or require assistance in this matter.

Thank you for your patience and cooperation.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Problems switching from Quantum to Spectrum

Imran_ruckus — Wed, 05 Jun 2024 14:19:00 GMT

Hi @barnabei

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Problems switching from Quantum to Spectrum

Imran_ruckus — Fri, 07 Jun 2024 21:03:25 GMT

Hi @barnabei

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Problems switching from Quantum to Spectrum

Imran_ruckus — Tue, 11 Jun 2024 12:59:42 GMT

Hi @barnabei

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Problems switching from Quantum to Spectrum

barnabei — Wed, 12 Jun 2024 02:26:27 GMT

Connecting through the router resolved the issue

Re: Problems switching from Quantum to Spectrum

Imran_ruckus — Wed, 12 Jun 2024 13:35:54 GMT

Hi @barnabei

Greetings!!!

Thank you for the response.

Great!!! Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.