topic Re: My Ruckus ICX7150-C12P Router has stopped working in RUCKUS Support for Lennar Homes

My Ruckus ICX7150-C12P Router has stopped working

myron_carter — Wed, 29 May 2024 01:17:59 GMT

It was working fine and then the other day it dropped the connections and now says it is unable to connect to any of my devices. It still turns on but nothing can connect to it.

Re: My Ruckus ICX7150-C12P Router has stopped working

Imran_ruckus — Wed, 29 May 2024 13:24:14 GMT

Hi @myron_carter

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working.

Please let us know the answers to the below queries to assist you better.

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: My Ruckus ICX7150-C12P Router has stopped working

Imran_ruckus — Fri, 31 May 2024 20:20:44 GMT

Hi @myron_carter

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: My Ruckus ICX7150-C12P Router has stopped working

Imran_ruckus — Wed, 05 Jun 2024 14:16:55 GMT

Hi @myron_carter

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. Please help us with the requested information.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: My Ruckus ICX7150-C12P Router has stopped working

Imran_ruckus — Fri, 07 Jun 2024 20:58:53 GMT

Hi @myron_carter

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community