topic Re: Non working wifi booster in RUCKUS Support for Lennar Homes

Non working wifi booster

Uachuk — Sat, 05 Nov 2022 16:35:34 GMT

2 weeks ago the power in my home went out. After the power came back the wifi boosters in my house never came back on. It has been a problem to be able to get some kind of connection around my house all the time.

Re: Non working wifi booster

Vásquez_Fer — Sat, 05 Nov 2022 16:55:27 GMT

Hi @Uachuk

Seems like you are presetting the routing code issue due the power outage the switch starts running the wrong code

As a solution for now you can connect to your local router via Ethernet or Wi-Fi and your are not going to have connectivity issues from there

I will leave a short Guide about the normal setup for home users:

Where the main (white) box in your cabinet is the switch (ICX 7150-12CP)

And the boxes on the ceiling are the Wireless Access Points

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

We have 2 ways to access to the Switch 1- In a logical way via Ip address (IPs are logical addresses given by the local router) so we would have to track which IP is that of the Switch (that is using).

1-This guide show you how to track the IP address of the Switch

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2-This guide show you how to access remotely to your switch

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

3-This guide contains the usernames and passwords if accessing on the switch ask you for that

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-password...

4-Here are the steps how to fix the ‘routing code’ step by step (2 guides)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

The other method to access to the switch is via console (cable access) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

1-Here is the guide on how to access through the console and pre-install the necessary software

How to console in an ICX-7150-12c

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

2-Once you are log in you can follow up the Routing code guides to fix the issue that are on the step ‘4’

Best Regards

Fernando Vasquez

Re: Non working wifi booster

Uachuk — Sat, 05 Nov 2022 17:32:56 GMT

One of the main issues I have is that the lights on the wifi boosters that normally show up while it’s connected aren’t there. It’s as if it’s not even on. Not even the power light that normally shows up is on

Re: Non working wifi booster

Vásquez_Fer — Sat, 05 Nov 2022 18:00:19 GMT

Hi @Uachuk

Can you tell us which lights are not coming up correctly

Here is the guide the meaning : https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Best Regards

Re: Non working wifi booster

Uachuk — Sat, 05 Nov 2022 18:19:07 GMT

None of them are on. It’s all just blank.

Re: Non working wifi booster

Vásquez_Fer — Sat, 05 Nov 2022 20:43:50 GMT

Hi @Uachuk

According to your description it seems that the Switch ICX7150 is stuck in boot mode ( you can confirm if you go to the white box on your closet and check the system light yellow ) , this requires to perform a software recovery and the only option to access the Switch will be through console, let me add the two guides that will help you to solve the problem, I advise you to read both guides first, and make sure you have the 2 applications and cables needed to perform the software recovery process either with a window or MAC computer.

1:How to console in the ICX-7150-12CP 'Ruckus Switch'

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

After accessing to console you can try

Boot_primary or Boot_secondary

2:How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Yo can try disconnected from the power outlet the switch and reconnected back ( like a hard reboot )

If that does not work we need to follow up the mentioned guides