topic Re: Power outage unleashed network being weird in RUCKUS Support for Lennar Homes

Power outage unleashed network being weird

debra_lopes — Sat, 01 Jun 2024 19:14:06 GMT

Power was out 45 mins. The app shows my unleased is online. Problem steaming live stuff and android phone keeps going between Lennar network and 5g. My fios network working fine have reconnected most stuff to that network but I have a 2 story so not the best solution. Please note I AM NOT TECH SAVVY at all. Need a simple easy to carry out solution. Thxs.

Re: Power outage unleashed network being weird

pinky_ruckus — Mon, 03 Jun 2024 16:10:50 GMT

Hi @debra_lopes ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you are facing issues with your Ruckus setup.

Before we can help, we need to check which version the Switch is currently running.

Please follow the below steps and help us with the queries,

To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Power outage unleashed network being weird

debra_lopes — Mon, 03 Jun 2024 17:14:35 GMT

wouldn't the ip address be what's listed in my unleased app as ap address? It tell me ip address, firmware, mac address ect. It's model r510 and app is working telling me I'm online?

Re: Power outage unleashed network being weird

pinky_ruckus — Mon, 03 Jun 2024 18:22:40 GMT

Hello @debra_lopes ,

Thank you for the response.

We need the Switch IP address to check which version the Switch is currently running.

To find the Switch IP address, please check IP Addresses from the IP scan results, by the name of Ruckus Wireless or Brocade Communications to confirm the IP address of the Switch and access the CLI.

You should see the Switch Dashboard when you try to access with a web browser, as shown in the below screenshot to confirm it’s a Switch IP Address.

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to find the IP address of the switch.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

Please let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Power outage unleashed network being weird

debra_lopes — Tue, 04 Jun 2024 16:33:08 GMT

I have ip address now but when I type into browser it opens the Ruckus log in. When I use the usser and password lennar gave me it says wrong credentials. I don't understand the part about the CLI loggin?

Re: Power outage unleashed network being weird

pinky_ruckus — Tue, 04 Jun 2024 19:48:50 GMT

Hello @debra_lopes ,

Greetings!

Thank you for the information and we are glad to know that you have the IP address of the switch now.

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P Switch

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Power outage unleashed network being weird

debra_lopes — Wed, 05 Jun 2024 00:16:05 GMT

Have info from putty but I do not know how to attach it here. There is no option?

Can I email it to you?

Re: Power outage unleashed network being weird

debra_lopes — Wed, 05 Jun 2024 00:26:10 GMT

telnet@ICX7150-C12 Router>enable
No password has been assigned yet...
telnet@ICX7150-C12 Router#show version
Copyright (c) 2017 Ruckus Wireless, Inc. All rights reserved.
UNIT 1: compiled on Nov 20 2018 at 00:20:22 labeled as SPR08080d
(29819448 bytes) from Secondary SPR08080d.bin
SW: Version 08.0.80dT213
Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225 (mnz10114)
Compiled on Thu Nov 15 12:59:22 2018

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3812R0K5
Software Package: ICX7150_BASE_L3_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 12 day(s) 6 hour(s) 34 minute(s) 1 second(s)
The system started at 00:10:37 GMT+00 Sat Jan 01 2000

The system : started=cold start

telnet@ICX7150-C12 Router#show flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 25968884, Version:08.0.80dT211 (SPS08080d.bin)
Compressed Sec Code size = 29819448, Version:08.0.80dT213 (SPR08080d.bin)
Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225
Code Flash Free Space = 1204998144
telnet@ICX7150-C12 Router#^C
telnet@ICX7150-C12 Router#
telnet@ICX7150-C12 Router#telnet@ICX7150-C12 Router>enable
Invalid input -> telnet@ICX7150-C12 Router>enable
Type ? for a list

Re: Power outage unleashed network being weird

pinky_ruckus — Wed, 05 Jun 2024 14:20:14 GMT

Hi @debra_lopes ,

Thank you for the response and the information you shared.

This issue is because your switch is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

As I can see from the output you shared, your Switch is booted up on the secondary partition which is running on Routing code (SPR) as highlighted in the below screenshot.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is running in the Routing code.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Please follow the process as explained in the article and let me know if you have any queries in this regard.

We suggest upgrading your switch to the latest stable version to avoid this issue in the future. Your Switch is on an older version that is 08080d. Please let us know once you complete the above process to assist you with the Upgrade of the Switch.

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Power outage unleashed network being weird

debra_lopes — Wed, 05 Jun 2024 22:24:05 GMT

Seems ok now Thank you for your help!

Do I update it using my unleased app?

Re: Power outage unleashed network being weird

pinky_ruckus — Thu, 06 Jun 2024 16:17:28 GMT

Hello @debra_lopes ,

Greetings!

Thank you for your response and glad to know that the issue is resolved now.

We suggest upgrading your switch to the latest stable version to avoid this issue in the future. Your Switch is on an older version that is 08080d.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to upgrade the switch to the recommended version

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-7150-C12P-from-Non-Unified-Forwarding/ta-p/71353

Please follow the process explained in the article and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Power outage unleashed network being weird

pinky_ruckus — Mon, 10 Jun 2024 15:20:02 GMT

Hello @debra_lopes ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.