topic Re: Factory Reset Ruckus 7150 C12 in RUCKUS Support for Lennar Homes

Factory Reset Ruckus 7150 C12

Mad-Lennar-Cust — Wed, 17 Apr 2024 23:04:19 GMT

I am unable to factory reset my ruckus 7150 C12 switch. I followed the forum steps and tried to reset 15 times today (this is in addition to the 10+ times I have tried in the last year). I have reviewed the recommended solution to be, replace the device. How do I proceed with the support?

this is exactly what I am experiencing:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Factory-Reset-Unsuccessful/m-p/62410#M9671

Re: Factory Reset Ruckus 7150 C12

Mad-Lennar-Cust — Wed, 17 Apr 2024 23:10:17 GMT

To be clear, after the factory reset attempts the Ruckus ICX 7150-C12P unit that shows a solid green light (PWR) and a solid amber light (SYST)

Re: Factory Reset Ruckus 7150 C12

Mayank — Thu, 18 Apr 2024 06:43:58 GMT

Hi Team,

Thank you for posting your query !!!

I understand that you are unable to factory reset the 7150c12 unit and you already tried the steps many times, But
the issue remains the same.

I see you are from Lennar Homes For Lennar accounts we have a separate page where you can always feel free to reach us and post your queries.

To post your query in Lennar homes please refer to the below link for your reference and someone from the Lennar team will reach out:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/bd-p/lennar

I hope this information helps you

Please feel free to leave us a message if any concerns

Note: Please feel free to mark the post as ACCEPTED SOLUTIONS if its addressed your query.

Thanks

Re: Factory Reset Ruckus 7150 C12

Mayank — Thu, 18 Apr 2024 12:32:04 GMT

test

Re: Factory Reset Ruckus 7150 C12

Imran_ruckus — Thu, 18 Apr 2024 12:39:10 GMT

Hi @Mad-Lennar-Cust

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS ICX-7150-C12P Switch is not working.

I see from the picture you shared, that there is an Amber and Green light on the Switch. That means the Switch is stuck in boot mode.

As you already tried rese with a paperclip. Please try it multiple times. If that doesn’t work, you have to perform the software recovery on the Switch.

Please refer to the below RUCKUS Lennar Knowledge base self-help article for the process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please follow the process and let me know if you need help at any point during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Factory Reset Ruckus 7150 C12

Mad-Lennar-Cust — Thu, 18 Apr 2024 13:49:28 GMT

Thank you for your reply. I do not have a device that I can directly hardwire with, unless I can use a docking station as a port? I did try with the usb-c.

Re: Factory Reset Ruckus 7150 C12

Imran_ruckus — Thu, 18 Apr 2024 13:58:53 GMT

Hi @Mad-Lennar-Cust

Thank you for the response and the update.

We need a Windows laptop/PC for the software recovery process. Could you please use the same if you have one or can be arranged?

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Factory Reset Ruckus 7150 C12

Mad-Lennar-Cust — Thu, 18 Apr 2024 14:03:27 GMT

I have a dell XPS laptop that does not have an ethernet port. I tried to connect to the switch using a usbc and a usbc type docking station with ethernet however, the switch did not connect as I have watched it do in the support videos.

Re: Factory Reset Ruckus 7150 C12

Imran_ruckus — Thu, 18 Apr 2024 14:21:45 GMT

Hi @Mad-Lennar-Cust

Thank you for the response and the update.

Could you please share a picture showing a software recovery cables connection between the laptop and the Switch? Also a screenshot of Device Manager showing the COM port details.

Also could please let me know if you install the Switch drivers on your laptop? If not, please install the below mentioned drivers.

To access by console CLI, you must install a driver so that the workstation/pc/desktop or laptop can recognize the cable

Make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file ,driver should be installed.

Link:https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Link: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Please help me with the above requested queries and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Factory Reset Ruckus 7150 C12

Tessah-H — Thu, 18 Apr 2024 15:02:18 GMT

Re: Factory Reset Ruckus 7150 C12

Tessah-H — Thu, 18 Apr 2024 15:03:02 GMT

please note, my account was locked out - I emailed support about unlocking it I have no heard back. @Tessah-H is @Mad-Lennar-Cust

Re: Factory Reset Ruckus 7150 C12

Tessah-H — Thu, 18 Apr 2024 15:05:07 GMT

I have done all of these things (see reply below) I have been dealing with this problem for an entire year. I am so distressed and disappointed in this product.

Re: Factory Reset Ruckus 7150 C12

Mad-Lennar-Cust — Thu, 18 Apr 2024 15:08:27 GMT

Confirming again responses from @Tessah-H are also me

Re: Factory Reset Ruckus 7150 C12

Mad-Lennar-Cust — Thu, 18 Apr 2024 15:11:06 GMT

Confirming these steps were performed with no success, the ruckus device is not recognized.

Re: Factory Reset Ruckus 7150 C12

Imran_ruckus — Thu, 18 Apr 2024 15:13:28 GMT

Hi @Mad-Lennar-Cust

Greetings!!!

Thank you for the response and the information you shared.

Please make sure to use the USB-C (there is no USB type-C connected to the dock station in the picture) and Ethernet cable (RJ-45) together to connect to the dock station.

As I see from the screenshot, your ethernet cable plugged into the incorrect port on the Switch panel. It should be plugged into the correct port as marked in the screenshot below. Please use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together as described in steps 2 & 3 in the guide link. I request you follow the same and perform the software recovery process once again.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Factory Reset Ruckus 7150 C12

Mad-Lennar-Cust — Thu, 18 Apr 2024 15:17:45 GMT

I apologize I forgot to include that photo in my reply, the USB-C was connected directly from the ruckus to my laptop. I did not use the docking station for this connection.

Re: Factory Reset Ruckus 7150 C12

Mad-Lennar-Cust — Thu, 18 Apr 2024 15:18:43 GMT

this cord went from ruckus to laptop

Re: Factory Reset Ruckus 7150 C12

Imran_ruckus — Thu, 18 Apr 2024 15:54:14 GMT

Hi @Mad-Lennar-Cust

Thank you for the response and the information.

Could you please let me know if you connected the other ethernet cable to the correct port of the Switch and tried? As explained in my last post. If not, please try.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Factory Reset Ruckus 7150 C12

Mad-Lennar-Cust — Thu, 18 Apr 2024 16:16:47 GMT

I moved the ethernet to the location suggested and kept usbc to usbc, i also tried a usbc from ruckus to usb adapter to the docking station that the ethernet is plugged into. No luck on either.

Re: Factory Reset Ruckus 7150 C12

Mad-Lennar-Cust — Thu, 18 Apr 2024 16:36:25 GMT

I tried this (response below) what do i do now?