topic Re: ICX7150-C12P-2X1G not Powering up. Cables burnt inside in RUCKUS Support for Lennar Homes

Re: ICX7150-C12P-2X1G not Powering up. Cables burnt inside

Shoats — Mon, 03 Jun 2024 19:25:23 GMT

What is the link that you used to return?

Re: ICX7150-C12P-2X1G not Powering up. Cables burnt inside

Imran_ruckus — Mon, 03 Jun 2024 19:54:52 GMT

Hello @Shoats

Warm greetings from RUCKUS Lennar Home Community.

Thank you for reaching out to us. I trust you're doing well.

To assist you effectively, could you please provide a detailed explanation of the issue you're encountering with the RUCKUS devices? Any specific symptoms, error messages, or observations you've noted would be helpful for us to proceed with troubleshooting.

Once we have a clearer understanding of the problem, we'll be able to provide you with appropriate guidance and support.

Thank you for your cooperation and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: ICX7150-C12P-2X1G not Powering up. Cables burnt inside

Shoats — Mon, 03 Jun 2024 20:05:29 GMT

my Roku switch has no power. I tried to reset it multiple times I even took the plug out and plug it back in and all it does is the amber lights flash and that’s it. And no other lights are on even my access points have no lights. Will I be able to return this for a new one?

Re: ICX7150-C12P-2X1G not Powering up. Cables burnt inside

Imran_ruckus — Mon, 03 Jun 2024 20:41:11 GMT

Hi @Shoats

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS ICX-7150-C12P Switch is not powering up and you tried to reset it multiple times.

Please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and cord connected to the Switch and a working power outlet. Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO: (Refer to the EXAMPLE VIDEOS from the guide)

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX7150-C12P-2X1G not Powering up. Cables burnt inside

Shoats — Tue, 04 Jun 2024 01:56:35 GMT

https://drive.google.com/file/d/16I6IZWABp5magqaReoVEEF4KrW-4ryKT/view?usp=drivesdk

Re: ICX7150-C12P-2X1G not Powering up. Cables burnt inside

Imran_ruckus — Tue, 04 Jun 2024 12:37:56 GMT

Hi @Shoats

Greetings!!!

I hope this message finds you well.

Thank you for your prompt response.

As I am unable to access the drive you shared, I kindly request your approval for access to the drive, or alternatively, if feasible, could you please upload the video/pictures to the drive link provided in my previous communication?

Should you have any questions or require further clarification regarding this matter, please do not hesitate to reach out.

Once again, I appreciate your cooperation, patience, and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: ICX7150-C12P-2X1G not Powering up. Cables burnt inside

Shoats — Tue, 04 Jun 2024 17:29:23 GMT

Yes I approve you to access it. What do you need to do it? I don’t really know much about this app. This is my first time using this.

Re: ICX7150-C12P-2X1G not Powering up. Cables burnt inside

Imran_ruckus — Tue, 04 Jun 2024 18:03:37 GMT

Hello @Shoats

Thank you for your response and the provided update.

I'm still encountering difficulties accessing the drive link. To ensure seamless access, kindly utilize the following drive link and proceed with uploading the video, adhering to the format outlined in the EXAMPLE Videos within the same drive repository:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX7150-C12P-2X1G not Powering up. Cables burnt inside

Shoats — Tue, 04 Jun 2024 20:57:49 GMT

Just uploaded the video let me know if you’re able to see it

Re: ICX7150-C12P-2X1G not Powering up. Cables burnt inside

Imran_ruckus — Tue, 04 Jun 2024 21:11:06 GMT

Hello @Shoats

Thank you for your prompt response.

Could you kindly detach the switch from the cabin and provide a separate video demonstration? The video should adhere to the format outlined in the EXAMPLE VIDEO available in the provided drive link. Please ensure that the video showcases the status of the switch light and the functionality of the power outlet.

Thank you once again for your cooperation and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX7150-C12P-2X1G not Powering up. Cables burnt inside

Shoats — Tue, 04 Jun 2024 21:30:52 GMT

Ok just uploaded

Re: ICX7150-C12P-2X1G not Powering up. Cables burnt inside

Imran_ruckus — Wed, 05 Jun 2024 12:37:40 GMT

Hi @Shoats

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, all LEDs remain dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX7150-C12P-2X1G not Powering up. Cables burnt inside

Shoats — Wed, 05 Jun 2024 15:19:49 GMT

The link is so small it wont let me copy it

Re: ICX7150-C12P-2X1G not Powering up. Cables burnt inside

Shoats — Wed, 05 Jun 2024 15:31:05 GMT

http://community.ruckuswireless.com/15/RUCKUS-Support-for-Lennar-Homes/1CX-7150-C12P-takes-multiple-attempts-to-boot/m-p/50214

Re: ICX7150-C12P-2X1G not Powering up. Cables burnt inside

Imran_ruckus — Wed, 05 Jun 2024 16:30:57 GMT

Hello @Shoats

Thank you for your response.

Kindly proceed with the instructions provided in my previous message and initiate the RMA (Return Merchandise Authorization) process using the CHAT Link.

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Your understanding and cooperation are greatly appreciated.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community