topic Re: My Access Point R510 is not working in RUCKUS Support for Lennar Homes

My Access Point R510 is not working

skillada — Mon, 03 Jun 2024 18:23:19 GMT

I have two R510 access points from Lennar, one on our second floor (Master AP) is no longer working. I can see only red light on the AP when connected to the ethernet, and no green lights. I already used many troubleshooting tasks mentioned in this support group. I tired hard reset by pressing reset button for 15 seconds. Also tired factory reset by pressing 30 seconds. Removed the other AP from switch and tried resetting, but none of the tasks worked. it always shows red. I even tried to connect 15v power adapter directly without connecting PoE ethernet line, but no luck. I'm a software engineer and tried to fix all possible ways I found using the manuals and guides on this forum. I believe this AP is dead.

Here is my AP details: SERIAL NUMBER: 281902004673

Attached AP images for your information.

I appreciate your help in fixing or replacing the AP.

Thank you,

Seshagiri Killada

Re: My Access Point R510 is not working

Imran_ruckus — Mon, 03 Jun 2024 19:00:00 GMT

Hi @skillada

Warm greetings from RUCKUS Lennar Home Community.

Thank you for reaching out to us. I trust this message finds you well.

I appreciate the information you've provided. Based on the case description, it appears that one of your RUCKUS R510 Access Points (AP) is experiencing an issue, indicated by a Red PWR LED.

To troubleshoot this, I suggest attempting to connect the problematic AP to an external power 12 VDC adapter separately, without utilizing the Switch PoE port cable. You can typically locate the 12 VDC adapter connected to your Internet Service Provider's (ISP) Router or Modem-Router combination device. Please refer to the attached screenshot for clarity.

Once you've connected the AP to the external power adapter, please proceed with a reset, following the instructions outlined in the following guide:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

For your convenience, I've also included a link to a video guide for setting up Ruckus Unleashed using the web interface:

https://www.youtube.com/watch?v=j8I5aVwMNMg

After completing these steps, please check the status of the Access Point and let me know if you encounter any further issues or have any questions.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: My Access Point R510 is not working

skillada — Mon, 03 Jun 2024 20:46:46 GMT

Hi Imran Sanadi,

As mentioned in my post I already tried using external power 12V DC adapter separately, without utilizing the Switch PoE port cable. The issue is same, it is showing the same Red PWR LED. In fact the images I attached are using the 12v DC power adapter. I appreciate your response.

Re: My Access Point R510 is not working

Imran_ruckus — Mon, 03 Jun 2024 20:56:03 GMT

Hi @skillada

Greetings,

Thank you for your prompt response and update.

Could you kindly confirm whether you attempted to reset the Access Point using a paper clip, as outlined in my previous correspondence, while connected to the 12 VDC power adapter?

If affirmative, I would greatly appreciate it if you could provide a visual representation of the setup. Specifically, please share a picture illustrating the connectivity between the 12 VDC external power adapter, the power outlet, and the Access Point, along with the current status of the indicator lights.

Thank you once again for your cooperation and understanding.

Best Regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: My Access Point R510 is not working

skillada — Tue, 04 Jun 2024 16:56:24 GMT

Please find the pictures below. I connected 12v DV adapter and tried factory reset but it did not work. I appreciate your help.

Re: My Access Point R510 is not working

Imran_ruckus — Tue, 04 Jun 2024 17:30:35 GMT

Hi @skillada

Greetings!!!

Thank you for the response and the information.

Based on the troubleshooting done, and you confirm after performing the reset of the Access Point, and checking all the connectivity and connections, the failure persists. And this is the only ONE access point that isn’t working with Red PWR LED on it even after checking with an external power adapter it behaves the same. This ONE Access Point Unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.