Unable to join the network

dxky — Sat, 05 Nov 2022 02:15:55 GMT

Is there anyone know why I got a message like above after trying to connect confide.me.xxxxxx and finish the setup of AP? Thank you!

Re: Unable to join the network

Vásquez_Fer — Sat, 05 Nov 2022 14:23:15 GMT

Hi @dxky

Hope you are doing well !

Most of the time, devices are already pre-configured, so you don't need to configure them. That configure.me may belong to a neighbor.

What I recommend you is to take a look at the following guide where shows the most common setup to make sure the wired is ok.

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

If that devices is the only one having issues connecting to the network can be a Radio problem that can be adjust.

To make sure that are your devices 'configuration' ( your access points/ white boxes on your ceiling ) , we recommend connecting to your local ISP router via Wi-Fi or ethernet and scanning or tracking the IPs of your devices ( IP address or IP are logical addresses given by your router)

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

Using that scanner we can track the IP address of your devices and we can check check if we can go to the admin login from the unleashed page like below picture.

Accessing to this page it will allow us to make changes or create new WLAN ( SSIDs ) or Editing existing if we forgot our passwords

Creating a New Wireless WLAN (SSID)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN-SSID/td-p/47049

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-passwords-for-the-Ruckus-Wi-Fi-Access-Points/td-p/46740

If you want to skip all this process we can try a factory reset to one of your access point on your ceiling.

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Best Regards

Fernando Vasquez

topic Unable to join the network in RUCKUS Support for Lennar Homes

Unable to join the network

Re: Unable to join the network