topic Access point is not powering and no wifi in RUCKUS Support for Lennar Homes

Access point is not powering and no wifi

sathishkumarrs — Mon, 03 Jun 2024 18:54:45 GMT

Both of my access point not powering and after power reset happened.

Tried reset in ruckus router and nothing helps .

Need direction to resolve and it was 6 year old as we got this installed when i moved to Lennar new home during 2018. Not sure if we have any warranty still exists.

Re: Access point is not powering and no wifi

pinky_ruckus — Mon, 03 Jun 2024 19:52:33 GMT

Hi @sathishkumarrs ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, and Access Points do not have power.

Could you please let us know the answers to the below queries to assist you better?

Was there any power outage before you started facing this issue?
On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3.Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Access point is not powering and no wifi

sathishkumarrs — Mon, 03 Jun 2024 22:09:31 GMT

Thank for the response! See below my comments and pictures.

Was there any power outage before you started facing this issue? -yes
On your switch while it's plugged into the outlet, do you see any lights on? - seeing green on PWR & system . attached picture of the same.
Is your Internet Connection from the Internet Service Provider (ISP) stable and working? - yes , now i am using the internet Modem to get the internet connectivity
May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on - two access point one in first floor and other one in 2nd floor. both of them is dead unit and dont see any lights

Re: Access point is not powering and no wifi

pinky_ruckus — Tue, 04 Jun 2024 13:19:15 GMT

Hello @sathishkumarrs ,

Greetings!

Thank you for the response and the update.

From the pictures that was shared, I understand that the status of lights on the switch is Green and there are no lights in the access points. It is always good to check if the PoE is disabled or not.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to check if the PoE is disabled and to fix the issue if it is disabled.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/NO-Power-on-Access-Points-and-ICX-7150-C12P-Switch-with-GREEN/ta-p/72186

Please follow the process and let me know if you need any help during the process.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Access point is not powering and no wifi

sathishkumarrs — Tue, 04 Jun 2024 21:36:48 GMT

Thank you so much it helps and poe was off, enabled to on now and able to access poibt getting power as well and wifi working.

Thanks

Sathish

Re: Access point is not powering and no wifi

pinky_ruckus — Wed, 05 Jun 2024 13:19:31 GMT

Hi @sathishkumarrs ,

Greetings!

Thank you for your response and glad to know that the issue is resolved now.

Please contact us in future for any queries or concerns regarding the same.

We take this opportunity to thank you for your cooperation. We hope the service provided to you was satisfactory and hope you will have a wonderful experience with Ruckus Lennar Support in future too.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.