topic Re: Access Points After Power Outage in RUCKUS Support for Lennar Homes

Access Points After Power Outage

Leo12 — Wed, 29 May 2024 09:39:20 GMT

Hi -

While on vacation, there was a power outage. As a result of the power outage, my access points are not getting power. I have a green power light but a yellow/orange system light. How do I correct this issue?

Also, is there a way to prevent this from occurring after each power outage?

Re: Access Points After Power Outage

Imran_ruckus — Wed, 29 May 2024 13:22:06 GMT

Hi @Leo12

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working after a power outage with orange/yellow and Green lights on the RUCKUS ICX-7150-C12P Switch.

If there is an Orange light on SYST and Green on PWR, this means the Switch is stuck in boot mode.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article to get this issue fixed.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

To avoid this issue in the issue we need to upgrade the Switch to a recommended version. However, the Switch must be in a normal state before we upgrade.

Please follow the process from the guide and let me know if you are stuck at any point during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access Points After Power Outage

Imran_ruckus — Fri, 31 May 2024 20:21:02 GMT

Hi @Leo12

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Access Points After Power Outage

Imran_ruckus — Wed, 05 Jun 2024 14:17:08 GMT

Hi @Leo12

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Access Points After Power Outage

Imran_ruckus — Fri, 07 Jun 2024 20:59:22 GMT

Hi @Leo12

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community