topic Re: Intermittent and slow connection, some device working some taking forever in RUCKUS Support for Lennar Homes

Intermittent and slow connection, some device working some taking forever

mp2025 — Tue, 28 May 2024 21:58:24 GMT

I have Lennar Ruckus system installed. I am getting Intermittent and slow connection, some device working and some taking forever to load connection. sometime i am getting socket error. Please suggest how can i fix?

i got switch and access points installed in my home from Ruckus

Re: Intermittent and slow connection, some device working some taking forever

Imran_ruckus — Wed, 29 May 2024 13:26:29 GMT

Hi @mp2025

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working with Intermittent Internet connectivity.

Please let us know the answers to the below queries to assist you better.

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Intermittent and slow connection, some device working some taking forever

mp2025 — Thu, 30 May 2024 13:29:20 GMT

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

Its not new installation.

Yes it was and i was out of country. I believe there was power outage and when I came back it was having slowness and intermittent connection. Some device working for some time. And some were not able to connect if connect then work very slow.

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

All lights are green

Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

Yes its stable only issue if I connect with AP

3 AP installed in my home

AP1AP2AP3

Thanks

Mukul

Re: Intermittent and slow connection, some device working some taking forever

Imran_ruckus — Thu, 30 May 2024 14:13:30 GMT

Hi @mp2025

Greetings!!!

I trust this message finds you well.

As per the pictures you shared, your RUCKUS ICX-7150-C12P Switch and Access Points are in normal state.

After reviewing the case description, it appears that this problem may stem from a routing code issue on the RUCKUS ICX-7150-C12P Switch, particularly following a power outage.

To assist you in resolving this matter, I recommend consulting the RUCKUS Lennar Knowledge Base, where we have provided a self-help article addressing this specific issue. You can access the article via the following link:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Please proceed with the steps outlined in the article, and do not hesitate to reach out should you encounter any difficulties along the way.

Thank you once again for your patience and cooperation in this matter.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Intermittent and slow connection, some device working some taking forever

mp2025 — Thu, 30 May 2024 16:05:46 GMT

I tried to connect switch but did not get access remotely or usb-c. Please suggest?

mp@ms-mbp ~ % ssh admin@192.168.0.210

ssh: connect to host 192.168.0.210 port 22: Connection refused

mp@ms-mbp ~ % ssh super@192.168.0.210

ssh: connect to host 192.168.0.210 port 22: Connection refused

ping 192.168.0.210

PING 192.168.0.210 (192.168.0.210): 56 data bytes

64 bytes from 192.168.0.210: icmp_seq=0 ttl=64 time=15.030 ms

64 bytes from 192.168.0.210: icmp_seq=1 ttl=64 time=2.834 ms

64 bytes from 192.168.0.210: icmp_seq=2 ttl=64 time=4.670 ms

64 bytes from 192.168.0.210: icmp_seq=3 ttl=64 time=4.417 ms

64 bytes from 192.168.0.210: icmp_seq=4 ttl=64 time=6.723 ms

--- 192.168.0.210 ping statistics ---

5 packets transmitted, 5 packets received, 0.0% packet loss

round-trip min/avg/max/stddev = 2.834/6.735/15.030/4.328 ms

Re: Intermittent and slow connection, some device working some taking forever

Imran_ruckus — Thu, 30 May 2024 16:14:00 GMT

Hi @mp2025

Greetings,

Thank you for your response and the information provided.

Could you kindly attempt to access the switch via a web browser?

If you are unsure of the login credentials, please attempt to use the default credentials:

Username: super

Password: sp-admin

In the event that the above credentials do not grant access, you may try the following default credential combinations as alternatives:

Please inform me once you have successfully logged in.

Thank you for your cooperation and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Intermittent and slow connection, some device working some taking forever

mp2025 — Thu, 30 May 2024 17:14:50 GMT

I tried above all password, I am not able to access from web-browser.

Re: Intermittent and slow connection, some device working some taking forever

Imran_ruckus — Thu, 30 May 2024 17:20:42 GMT

Hi @mp2025

Thank you for the response and the update.

If none of the provided credentials grant access, I recommend proceeding with a hard reset of the RUCKUS ICX-7150-C12P Switch using a paper clip. You can follow the instructions outlined in the following VIDEO:

VIDEO link: https://www.youtube.com/watch?v=6jHMTdo_hK4

After performing the factory reset, please attempt to log in again using the previously mentioned default credentials:

Username: super

Password: sp-admin and other combinations.

Please do not hesitate to reach out if you have any further questions or concerns.

Thank you for your patience and cooperation.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Intermittent and slow connection, some device working some taking forever

mp2025 — Thu, 30 May 2024 20:13:34 GMT

Its same issue, not able to login after reset and still its blinking with amber light since last 1hr, Please suggest?

Re: Intermittent and slow connection, some device working some taking forever

Imran_ruckus — Thu, 30 May 2024 20:27:36 GMT

Hi @mp2025

Thank you for your response and the provided update.

To proceed with troubleshooting, please follow these steps:

1. Unplug the Switch from the power outlet and then plug it back in.

2. Check if the PWR (Power) and SYST (System) lights on the Switch are illuminated in green. Additionally, verify if a different IP address has been assigned to the Switch.

3. Attempt to access the CLI (Command Line Interface) using the Telnet option. You can use the following command format as an example:

nc 10.0.0.132 23

In this command, replace "10.0.0.132" with the IP address of your Switch.

Once you have successfully accessed the CLI, please enter the following commands and share the output with us:

enable

show version

show flash

Please feel free to reach out if you encounter any issues or if you have any further questions.

Thank you for your patience and cooperation.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Intermittent and slow connection, some device working some taking forever

mp2025 — Thu, 30 May 2024 21:15:15 GMT

mp@ms-mbp ~ % nc 192.168.0.210 23

????telnet@ICX7150-C12-Router>enable

enable

No password has been assigned yet...

telnet@ICX7150-C12-Router#show version

show version

UNIT 1: compiled on Nov 20 2018 at 00:20:22 labeled as SPR08080d

(29819448 bytes) from Secondary SPR08080d.bin

SW: Version 08.0.80dT213

Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225 (mnz10114)

Compiled on Thu Nov 15 12:59:22 2018

HW: Stackable ICX7150-C12-POE

==========================================================================

UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module

Serial #:FEK3813R1ZJ

Software Package: ICX7150_BASE_L3_SOFT_PACKAGE

Current License: 2X1G

P-ASIC 0: type B160, rev 11 Chip BCM56160_B0

==========================================================================

UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module

==========================================================================

UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module

==========================================================================

1000 MHz ARM processor ARMv7 88 MHz bus

8192 KB boot flash memory

2048 MB code flash memory

1024 MB DRAM

--More--, next page: Space, next line: Return key, quit: Control-c

STACKID 1 system uptime is 1 hour(s) 44 minute(s) 44 second(s)

The system started at 00:03:01 GMT+00 Sat Jan 01 2000

The system : started=cold start

telnet@ICX7150-C12-Router#

telnet@ICX7150-C12-Router#show flash

show flash

Stack unit 1:

NAND Type: Micron NAND 2GiB (x 1)

Compressed Pri Code size = 25968884, Version:08.0.80dT211 (SPS08080d.bin)

Compressed Sec Code size = 29819448, Version:08.0.80dT213 (SPR08080d.bin)

Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225

Code Flash Free Space = 1191886848

telnet@ICX7150-C12-Router#

Re: Intermittent and slow connection, some device working some taking forever

mp2025 — Thu, 30 May 2024 21:16:02 GMT

it saying during enable no password set

Re: Intermittent and slow connection, some device working some taking forever

mp2025 — Thu, 30 May 2024 21:50:51 GMT

I also tried soultion but copy command failed:

mp@ms-mbp ~ % nc 192.168.0.210 23

????telnet@ICX7150-C12-Router>enable

enable

No password has been assigned yet...

telnet@ICX7150-C12-Router#copy flash flash secondary

copy flash flash secondary

telnet@ICX7150-C12-Router#Load to buffer (8192 bytes per dot) ...................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................The calculated data payload crc 0x5765e055 and the crc for the payload 0xbc1580ff mismatch

Invalid Image. No write to flash...

Copy Failed.

telnet@ICX7150-C12-Router#

Re: Intermittent and slow connection, some device working some taking forever

Imran_ruckus — Fri, 31 May 2024 12:48:59 GMT

Hi @mp2025

Greetings!!!

I hope this message finds you well.

Thank you for your prompt response and the provided update.

I kindly request you to attempt the 'copy flash flash secondary' command multiple times to ascertain whether it successfully copies the image to the secondary partition.

Should the aforementioned command prove ineffective, I recommend resetting your Switch credentials following the procedure outlined below, and subsequently attempting to access the Switch dashboard via a web browser.

To reset your credentials, please adhere to the steps provided below:

1. Access the device's configuration mode by entering the following commands:

enable

configure terminal

2. Proceed to either edit the existing credentials or create new ones by executing the subsequent commands:

device(config)# username super password pass

Please note that 'super' represents the desired username, and 'pass' denotes the desired password. Feel free to select any credentials of your preference.

3. To ensure proper authentication, execute the following commands:

device(config)# crypto key generate rsa

device(config)# aaa authentication login default local

Kindly be advised that a synchronization process will ensue, which may require some time for completion.

Following the implementation of these steps, you may attempt to log in to the Switch using the newly configured credentials.

Kindly acknowledge once these tasks have been completed, and do not hesitate to reach out should you require any further assistance.

Thank you for your cooperation and patience throughout this process.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Intermittent and slow connection, some device working some taking forever

mp2025 — Fri, 31 May 2024 20:35:17 GMT

I have same issue with password

mp@Ms-MacBook-Pro ~ % nc 192.168.0.210 23

????telnet@ICX7150-C12-Router>enable

enable

No password has been assigned yet...

telnet@ICX7150-C12-Router#configure terminal

configure terminal

telnet@ICX7150-C12-Router(config)#username super password Lennar

username super password Lennar

telnet@ICX7150-C12-Router(config)#crypto key generate rsa

crypto key generate rsa

telnet@ICX7150-C12-Router(config)#

Creating RSA key pair, please wait...

RSA Key pair is successfully created

telnet@ICX7150-C12-Router(config)#aaa authentication login default local

aaa authentication login default local

telnet@ICX7150-C12-Router(config)#exit

exit

telnet@ICX7150-C12-Router#exit

exit

telnet@ICX7150-C12-Router>exit

mp@Ms-MacBook-Pro ~ % ssh super@192.168.0.210

Unable to negotiate with 192.168.0.210 port 22: no matching key exchange method found. Their offer: diffie-hellman-group14-sha1,diffie-hellman-group1-sha1

Re: Intermittent and slow connection, some device working some taking forever

Imran_ruckus — Fri, 31 May 2024 21:01:15 GMT

Hi @mp2025

Thank you for your response and for sharing the information.

It appears that the issue may stem from an older non-UFI version (08080d) on your RUCKUS ICX-7150-C12P Switch. To address this, I recommend upgrading your Switch to the recommended UFI version (08095g).

For detailed guidance on the upgrade process, please refer to the RUCKUS Lennar Knowledge Base self-help article provided below:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-7150-C12P-from-Non-Unified-Forwarding/ta-p/71353

PLEASE NOTE: Since you are using a Macbook, I advise opting for option-1 from the aforementioned article, which involves using a USB/flash drive. Ensure that the drive is formatted in FAT32 and is a STANDARD A USB.

Once you initiate the upgrade process on the Switch, please feel free to reach out if you encounter any difficulties or require further assistance.

Thank you for your patience and cooperation.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Intermittent and slow connection, some device working some taking forever

Imran_ruckus — Wed, 05 Jun 2024 14:16:31 GMT

Hi @mp2025

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Intermittent and slow connection, some device working some taking forever

Imran_ruckus — Fri, 07 Jun 2024 20:58:33 GMT

Hi @mp2025

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Intermittent and slow connection, some device working some taking forever

Imran_ruckus — Tue, 11 Jun 2024 12:57:02 GMT

Hi @mp2025

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community