topic Re: ICX7-7150-C12P not fully rebooting all devices after new router/modem installation in RUCKUS Support for Lennar Homes

ICX7-7150-C12P not fully rebooting all devices after new router/modem installation

BB5 — Wed, 29 May 2024 19:33:35 GMT

Our internet router went bad and was replaced. After being replaced, the Ruckus device is not booting up all devices. The 2 wireless access points as well as a few other "smart home" devices that flow through the Ruckus switch are not receiving power or booting up. how can I correct?

Re: ICX7-7150-C12P not fully rebooting all devices after new router/modem installation

Imran_ruckus — Wed, 29 May 2024 19:43:52 GMT

Hi @BB5

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

I trust this message finds you well.

We appreciate the information you've provided regarding the issues you're experiencing with your RUCKUS setup after replacing the ISP router.

In order to assist you more effectively, we kindly request further details:

1. Could you confirm whether the RUCKUS setup was previously operational, or is this a new installation? If it was functioning before, were there any power outages prior to the onset of this issue?

2. Please check the status of the lights on your switch while it's connected to the outlet. Specifically, look for amber or green lights and let us know which lights are illuminated. Could you provide a photo of the switch panel displaying the light status and the complete cable connections to the switch ports?

3. How many Access Points are currently connected to the switch? We would appreciate it if you could describe the light status on the Access Points. If any lights are illuminated, please refer to the provided picture and share an image showcasing the status of the Access Points.

Kindly assist us by providing pictures of your ICX-7150-C12P Switch illustrating the status of the lights and the cable connections to the switch ports, as well as the light status of the Access Points.

Prior to uploading the photos, please log in to your RUCKUS account, where you can easily upload the images.

Once we receive the answers to all of the above queries, we will be better equipped to offer assistance. If you have any further questions or concerns, please do not hesitate to let us know.

Thank you once again for your patience and cooperation in resolving this matter.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: ICX7-7150-C12P not fully rebooting all devices after new router/modem installation

BB5 — Wed, 29 May 2024 20:10:06 GMT

1. Yes, the Ruckus device was previously operational for several years. There were no power outages prior to the onset of this issue.

2. There are green and amber lights.

3. there are 2 WAP's connected to this Ruckus switch. Both access point lights are completely blank (no green or amber).

one example below:

Re: ICX7-7150-C12P not fully rebooting all devices after new router/modem installation

Imran_ruckus — Wed, 29 May 2024 20:19:29 GMT

Hi @BB5

Thank you for your response and the detailed information provided.

To troubleshoot the issue further, I kindly request that you unplug the ethernet cables of the Access Points and reconnect them to any other available ports (1 through 12) on the Switch, as depicted in the screenshot provided.

After doing so, please verify if the Wireless Access Points (WAPs) receive power.

Should you have any questions or require assistance during this process, please feel free to reach out.

Thank you once again for your patience and cooperation.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: ICX7-7150-C12P not fully rebooting all devices after new router/modem installation

BB5 — Wed, 29 May 2024 21:23:46 GMT

This solution option did not work at all. WAP's (Ruckus Wirelesss ZoneFlex R510's) are still blank as if they're receiving no power from the switch. Basically, it's as if the switch will not reboot certain devices to bring them back online after the new router/modem was installed.

Re: ICX7-7150-C12P not fully rebooting all devices after new router/modem installation

Imran_ruckus — Thu, 30 May 2024 12:37:28 GMT

Hi @BB5

Greetings!!!

I hope this message finds you well.

Thank you for your prompt response and for sharing the relevant information.

Upon reviewing the provided images, it appears that the RUCKUS ICX-7150-C12P Switch is currently indicating a normal operational status with regards to its lighting. However, it may be underlying issues pertaining to the functionality of the Switch's PoE (Power over Ethernet) ports, potentially resulting in the disablement of these ports and consequently, the failure to transmit power to the Access Points (APs).

In light of this, I recommend referring to the RUCKUS Lennar Knowledge Base self-help article linked below, which addresses troubleshooting steps specifically tailored to address this concern:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/NO-Power-on-Access-Points-and-ICX-7150-C12P-Switch-with-GREEN/ta-p/72186

Should you encounter any queries or encounter any obstacles throughout the troubleshooting process outlined in the aforementioned resource, please do not hesitate to reach out to me for further assistance.

Your patience and cooperation are greatly appreciated.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: ICX7-7150-C12P not fully rebooting all devices after new router/modem installation

Imran_ruckus — Fri, 31 May 2024 20:22:20 GMT

Hi @BB5

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX7-7150-C12P not fully rebooting all devices after new router/modem installation

Imran_ruckus — Wed, 05 Jun 2024 14:17:51 GMT

Hi @BB5

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX7-7150-C12P not fully rebooting all devices after new router/modem installation

Imran_ruckus — Fri, 07 Jun 2024 21:00:24 GMT

Hi @BB5

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community