topic Re: My Switch rebooted after power outage and will not resend power to my AP’s in RUCKUS Support for Lennar Homes

My Switch rebooted after power outage and will not resend power to my AP’s

GlennJ — Fri, 04 Nov 2022 22:30:40 GMT

I have a ruckus switch ICX 7150-C12P. The power went out and rebooted it. I am now left with the switch having a lit up amber light on syst and a green on power. I have tried repowering the modem and the switch itself. I have also reseated all cat 5 cables to and from the switch and the AP’s. The AP’s currently have no power since the switch is POE. Does anyone have a solution to get the switch to resend out internet signal to the AP’s? Thanks a ton!

Re: My Switch rebooted after power outage and will not resend power to my AP’s

Yarenis — Fri, 04 Nov 2022 23:13:49 GMT

Hi @ GlennJ

According to your description it seems that the Switch ICX7150 is stuck in boot mode, this requires to perform a software recovery and the only option to access the Switch will be through console, let me add the two guides that will help you to solve the problem, I advise you to read both guides first, and make sure you have the 2 applications and cables needed to perform the software recovery process either with a window or MAC computer.

How to console in the ICX-7150-12CP 'Ruckus Switch'

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

RUCKUS ICX 7150 USB TYPE C CONSOLE (tutorial video)

https://www.youtube.com/watch?v=YXR4xhkw3q8

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

3:After the problem is fixed and the switch starts up again as expected, you can check with the following commands that PoE is enabled for the switch to provide power to your PoE devices

"show version": Will display the current firmware and partition booting.(May look like this SPS08090k,SPS08080F what you need to worry is that always start with SPS)

"Show poe": Verify the ports using PoE, consumption and current budget.(what you need to check is that the Admin State is ON for all the ports from 1/1/1 to 1/1/12, as you see in my example the port 1/1/2 and 1/1/3 are on but also are on in the Oper state, because are in use

Note: if for some reason are no on, let me add the commands to enable it back.

enable

configure terminal

interface ethernet 1/1/1 to 1/1/12

inline power

Re: My Switch rebooted after power outage and will not resend power to my AP’s

GlennJ — Fri, 04 Nov 2022 23:17:00 GMT

Thanks for your response there is no way the switch will boot up without this being done? I have had this happen before and eventually it booted? Also basically you’re telling me I need to download this new software and load it into a laptop and install it into the server? Thanks again.

Re: My Switch rebooted after power outage and will not resend power to my AP’s

Yarenis — Fri, 04 Nov 2022 23:36:45 GMT

Well, yes in most cases software recovery is the only option, it doesn't really mean that you need to re-upgrade the switch, you can even insert the same code that is already running, however you can try to run a factory reset, sometimes the switch response to this option, and it will start without performing software recovery, let me add the steps to perform the factory reset.

Note: the video tutorial is for two models, pay attention to your model type ICX7150.

Ruckus ICX 7150/7650 -ERASE SYSTEM TO FACTORY DEFAULT WITH RESET BUTTON(Tutorial video)

https://www.youtube.com/watch?v=6jHMTdo_hK4&t=1s

Performing the factory reset

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Re: My Switch rebooted after power outage and will not resend power to my AP’s

GlennJ — Fri, 04 Nov 2022 23:52:14 GMT

Awesome I am going to tryna factory reset and see what happens. How long should the lights all blink amber and then turn green?

Re: My Switch rebooted after power outage and will not resend power to my AP’s

Yarenis — Sat, 05 Nov 2022 00:03:29 GMT

It takes 5 seconds to change, if you hold down the button and nothing happens, the next thing will be the software recovery.

Re: My Switch rebooted after power outage and will not resend power to my AP’s

GlennJ — Mon, 07 Nov 2022 19:52:53 GMT

So I have a Mac what which does not have a usb port but the new ports. Also Insee for an 71750 only steps for windows OS. Are those steps the same for a MacBook?

Re: My Switch rebooted after power outage and will not resend power to my AP’s

Yarenis — Mon, 07 Nov 2022 19:59:10 GMT

Hi @GlennJ

If you check the all guide, it came with both options to access via console with a MAC and windows, ones you gain access you need to follow up the same steps of the guide to fix the routing code issue (the commands does no change from MAC or Windows's computer), now if your computer does not have a USB port there are adapters, or you can hire a tech that can fix it for you.

Re: My Switch rebooted after power outage and will not resend power to my AP’s

GlennJ — Mon, 07 Nov 2022 20:09:06 GMT

Can a tech fix this remotely?

Re: My Switch rebooted after power outage and will not resend power to my AP’s

Yarenis — Mon, 07 Nov 2022 20:19:00 GMT

Hi @GlennJ

well, we do no offer onsite technical support assistance, now if you hire a tech he must visit the house, due that the console access is physical access to the Switch.

Re: My Switch rebooted after power outage and will not resend power to my AP’s

GlennJ — Tue, 08 Nov 2022 22:16:19 GMT

A few problems regarding this process. There is no page when clicking to try and download Putty? When trying to download Mobaxterm which version do you need and how to you properly install that on a Mac? No instructions given? thanks.

Re: My Switch rebooted after power outage and will not resend power to my AP’s

GlennJ — Tue, 08 Nov 2022 22:46:43 GMT

Im trying to do these steps with a Mac and no software on here in compatible. Can someone point me in the correct direction. Thank you.

Re: My Switch rebooted after power outage and will not resend power to my AP’s

GlennJ — Tue, 08 Nov 2022 22:54:41 GMT

none of the required programs are downloading to Mac. Putty does not download and neither of the moba’s work either?

Re: My Switch rebooted after power outage and will not resend power to my AP’s

Yarenis — Tue, 08 Nov 2022 23:04:15 GMT

Hi @GlennJ

The MAC computer does not require the Putty or Mobaxter APP, because you can gain access via console directly from the Terminal application, the guide that we have shared about the console access have a field for MAC users, let add the guide back.

How to console in the ICX-7150-12CP 'Ruckus Switch'

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

RUCKUS ICX 7150 USB TYPE C CONSOLE (tutorial video)

https://www.youtube.com/watch?v=YXR4xhkw3q8

Re: My Switch rebooted after power outage and will not resend power to my AP’s

GlennJ — Wed, 09 Nov 2022 01:44:50 GMT

Okay I am connected with the cable to the console and have downloaded the requires software for the terminal to access the console and when entering this prompt ls /dev/cu.* Nothing is happening it keeps jumping to the next line?

Re: My Switch rebooted after power outage and will not resend power to my AP’s

Yarenis — Wed, 09 Nov 2022 16:37:09 GMT

Hi @GlennJ

When you run the command and the nothing is appearing, it's because is not detecting the USB cable, normally when you run the command will appear every external device you have connected to the MAC for example a mouse or keyboard, let me add another commands for MAC, hope at this point you have downloaded the drivers for USB connection with MAC if not will be one of the reason is not detecting the connection with USB type C cable.

USB Drivers:

https://support.ruckuswireless.com/software/1413-brocade-ruckus-7150-usb-serial-driver-mac

Commands:

ls /dev/cu.*
screen /dev/tty.
ls /dev/tty.*
ls /dev/cu.usbserial-*

Check USB connections:

Click the Apple icon.
Click About This Mac.
Click More Info or System Report.
Click Hardware
Click USB

Re: My Switch rebooted after power outage and will not resend power to my AP’s

GlennJ — Wed, 09 Nov 2022 22:06:25 GMT

I have all drivers installed. My MacBook is not usb I have a USB-C to USB-A (usb) then a convertor to convert the USB to a C for the new MacBook port. Have you guys taken the new MacBook into consideration?

Re: My Switch rebooted after power outage and will not resend power to my AP’s

Yarenis — Wed, 09 Nov 2022 22:13:43 GMT

Hi @GlennJ

Based on your troubleshooting you have done, since the ICX 7150-12P is no responding even to the console connection, this unit must be RMA (return merchandise authorization) means replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post and paste it into the chat to start unit replacement.

Chat:

https://support.ruckuswireless.com/contact-us

Note: Please mark the post as ACCEPTED SOLUTIONS

Re: My Switch rebooted after power outage and will not resend power to my AP’s

GlennJ — Thu, 10 Nov 2022 17:31:09 GMT

Just received the replacement switch. It works and booted up perfectly with power to all POE ports. It was here within 24 hours. Now that is amazing customer service, thank you so much.

Re: My Switch rebooted after power outage and will not resend power to my AP’s

Yarenis — Thu, 10 Nov 2022 17:35:22 GMT

Hi @GlennJ

I am glad, your issue was solved, be free to reach us any time.