topic Re: ruckus icx 7150-c12p in RUCKUS Support for Lennar Homes

ruckus icx 7150-c12p

Ajk12 — Wed, 29 May 2024 17:55:17 GMT

ruckus icx 7150-c12p Does not power on. Tried unplugging and plugging back the switch, the yellow lights come on and then goes away. Tried to reset the device while unplugging- plugging , but still no lights come ON. Please advise.

Re: ruckus icx 7150-c12p

Imran_ruckus — Wed, 29 May 2024 19:12:40 GMT

Hi @Ajk12

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS ICX-7150-C12P Switch is not powering on.

Please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and cord connected to the Switch and a working power outlet. Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO: (Refer to the EXAMPLES Videos from the drive)

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ruckus icx 7150-c12p

Ajk12 — Thu, 30 May 2024 04:32:11 GMT

Uploaded.

Re: ruckus icx 7150-c12p

Imran_ruckus — Thu, 30 May 2024 12:21:08 GMT

Hi @Ajk12

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes amber lights and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.