topic Re: ICX-7150-C12P failed to take software update and is not working in RUCKUS Support for Lennar Homes

ICX-7150-C12P failed to take software update and is not working

Traviscat — Tue, 28 May 2024 21:55:52 GMT

I have a lennar house and was updating from 8070c to 8080f and following the guide, when I hit “boot system flash secondary yes” the command line did not say anything else and everything disconnected. Primary is still on 70c but secondary is on 80f. The wireless network does not show up. Is there any way to fix this without having to buy a new router?

Re: ICX-7150-C12P failed to take software update and is not working

Imran_ruckus — Wed, 29 May 2024 14:26:21 GMT

Hi @Traviscat

Greetings,

Thank you for reaching out to RUCKUS Lennar Home Community.

I trust this message finds you well.

We appreciate the information provided. Based on the details provided, it appears that you are encountering difficulties upgrading your RUCKUS ICX-7150-C12P Switch from version 08070c to version 08080f.

To further assist you, could you please execute the following commands once you access the Command Line Interface (CLI) and share the output with us?

Kindly note, press Enter after each command to proceed.

Enable
Show version
Show flash
Should you have any further inquiries or require additional assistance, please do not hesitate to reach out.

Thank you for your cooperation and patience.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX-7150-C12P failed to take software update and is not working

Traviscat — Fri, 31 May 2024 15:30:42 GMT

Thank you, it actually came back online.

I don’t have access to the computer I used to remote in but the primary is still on 8070C while the secondary is 8080f.

After trying to boot to the secondary it shut down and instead of saying Unmounting usb like the instructions said, it just disconnected and my putty window froze. The syst light was orange for about 5 minutes then went green and about 15 minutes later my network came back online and I was able to remote back in.

Do you think it would be safe to update the primary to 8080f after this issue then update both to 8095n?

I tried reflashing the secondary to 8080f and it said that the files were corrupted. They weren’t corrupted before my first attempt and it previously loaded the boot file mnz10114.bin successfully before.

Re: ICX-7150-C12P failed to take software update and is not working

Imran_ruckus — Fri, 31 May 2024 17:56:56 GMT

Hi @Traviscat

Greetings!!!

I hope this message finds you well.

Thank you for your prompt response and the comprehensive information provided.

In the event that your Switch is currently booted on the secondary partition featuring version 8080f, I recommend ensuring that the same version is replicated onto the primary partition as well.

Please take a moment to verify whether your Switch is indeed operating on the secondary or primary partition with version 8080f.

If it is confirmed that the Switch is booted on the secondary partition, I advise executing the following commands:

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash primary (hit enter to accept the command and wait: until the flash finished)
ICX7150-24P Router#boot system flash primary yes (hit enter to accept the command: the switch will reboot)

Kindly inform me once both partitions of your Switch are updated to version 8080f.

It's worth mentioning that we have recently developed an upgrade tool that facilitates the direct upgrade of the Switch using its IP address, username, and password, eliminating the need for manual intervention.

Please don't hesitate to reach out if you have any further inquiries regarding this matter.

Thank you once again for your cooperation and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: ICX-7150-C12P failed to take software update and is not working

Traviscat — Fri, 31 May 2024 18:15:48 GMT

Thank you, the switch is currently booted off the primary running the older version.

Do you happen to have a link to the upgrade tool? Also will it automatically download and install the latest version on both primary and secondary?

I plan on upgrading the primary partition over the weekend (when I can take the system offline for an hour) and if the tool lets me then upgrade to the latest firmware.

Re: ICX-7150-C12P failed to take software update and is not working

Imran_ruckus — Fri, 31 May 2024 18:25:22 GMT

Hi @Traviscat

I appreciate your response and the provided update.

I would like to emphasize that the upgrade tool recently developed is for now specifically designed to function with version 08080f. Hence, I strongly recommend replicating version 08080f onto both partitions of your Switch, as outlined in my previous communication.

Furthermore, it's important to note that the upgrade tool is programmed to upgrade both partitions of the Switch, a process that typically requires approximately 15-20 minutes to complete in its entirety.

For Lennar RUCKUS users, the recommended version is 08095g.

Therefore, kindly ensure that the primary partition is updated to version 08080f and subsequently boot the Switch using the same partition.

Should you have any inquiries or require further assistance, please do not hesitate to reach out.

Thank you once again for your cooperation and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX-7150-C12P failed to take software update and is not working

Imran_ruckus — Wed, 05 Jun 2024 14:16:16 GMT

Hi @Traviscat

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX-7150-C12P failed to take software update and is not working

Traviscat — Wed, 05 Jun 2024 19:35:54 GMT

Hello,

I was able to update to 8080f successfully on the primary partition. I was unable to find a link or the name of the update tool so I am still on 8080f. Do you know what the name of the update tool is or have a link to its download page?

Re: ICX-7150-C12P failed to take software update and is not working

Imran_ruckus — Wed, 05 Jun 2024 19:40:42 GMT

Hi @Traviscat

Greetings!!!

I hope this message finds you well.

Thank you for your communication and for acknowledging. We greatly appreciate your continued engagement.

Regarding the Switch upgrade process, we recommend transitioning to version 08.0.95g, identified as the stable version for Lennar Home users.

To facilitate this transition, we have recently introduced an upgrade tool tailored to ensure a seamless process. Utilizing this tool is straightforward: users simply need to input the IP Address, Username, and password associated with the Switch into the software interface.

For your convenience, please find the necessary resources below:

1. Download the Upgrade software for Windows: Link: Upgrade Software for Windows

2. Access the Upgrade Software User Manual: Link: Upgrade Tool User Guide for Lennar SmartHome users

Please note: For now the tool works only on 08080f and versions between 08095g.

We highly value your input and would greatly appreciate your feedback on our upgrade tool. Your insights are instrumental in our ongoing efforts to enhance user experience and ensure the tool meets your needs effectively. Please take a moment to share your thoughts, suggestions, or any issues you encountered while using the tool. Your feedback is invaluable to us and will guide us in further improving the tool for all our users. Thank you for your time and contribution.

Should you require any assistance throughout the process, please do not hesitate to reach out. Your satisfaction is our priority, and we are here to support you every step of the way.

Thank you once again for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX-7150-C12P failed to take software update and is not working

Imran_ruckus — Fri, 07 Jun 2024 20:57:51 GMT

Hi @Traviscat

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX-7150-C12P failed to take software update and is not working

Imran_ruckus — Tue, 11 Jun 2024 12:56:34 GMT

Hi @Traviscat

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX-7150-C12P failed to take software update and is not working

Traviscat — Tue, 11 Jun 2024 21:47:41 GMT

Thank you, it can be marked as resolved for now. I haven’t had an opportunity to download the update tool to update to the latest version yet. I am hoping to have it done by the end of the month.

Re: ICX-7150-C12P failed to take software update and is not working

Imran_ruckus — Wed, 12 Jun 2024 14:03:35 GMT

Hello @Traviscat

I trust this message finds you well.

Thank you sincerely for your swift response and the accompanying update.

We kindly request that you share your feedback on the upgrade tool after utilizing it for the upgrade of your RUCKUS ICX-7150-C12P Switch.

Once again, we extend our gratitude for your cooperation.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX-7150-C12P failed to take software update and is not working

beamancr — Tue, 02 Jul 2024 23:04:09 GMT

I have this same device and believe there may need to be a software update. How is the Command Line Interface accessed?

Re: ICX-7150-C12P failed to take software update and is not working

Imran_ruckus — Wed, 03 Jul 2024 12:32:37 GMT

Hello @beamancr

Greetings!

Thank you for contacting the RUCKUS Lennar Home Community.

I hope this message finds you well.

As this case is raised by Traviscat and is now closed.

I have observed another post raised by you on the Lennar forum (please refer to the link below). Kindly continue the discussion within the same thread, and I will be happy to assist you further.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Accessing-Ruckus/m-p/81877#M19530

Thank you once again for your cooperation and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community