topic Re: Ruckus accesspoints are not powering up. No problem with wifi in RUCKUS Support for Lennar Homes

Ruckus accesspoints are not powering up. No problem with wifi

Raghukm — Tue, 28 May 2024 03:36:08 GMT

Ruckus accesspoints are not powering up. No problem with wifi. Main ruckus device white device connected my internet modem and router has no issue. Has amber and green lights. Tried to reboot main device few times but no luck. All my other devices connected to ruckus accesspoints are not working eg alexa ,ring, etc

Re: Ruckus accesspoints are not powering up. No problem with wifi

pinky_ruckus — Tue, 28 May 2024 15:22:19 GMT

Hello @Raghukm ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that the status lights on the Switch is Amber and have Green lights, which means that the Switch is stuck in a boot mode.

Could you please confirm if this issue happened after a power outage/spike?

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus accesspoints are not powering up. No problem with wifi

Raghukm — Tue, 28 May 2024 21:22:38 GMT

Hello Pinky,

We did not encounter any power outage or spike. Access points stopped functioning abruptly

Re: Ruckus accesspoints are not powering up. No problem with wifi

pinky_ruckus — Tue, 28 May 2024 21:53:18 GMT

Hello @Raghukm ,

Thank you for sharing the information..

The Switch might get stuck in boot mode even if there is a power outage/spike .

From the light status, I understand that the switch is in a boot mode

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community