topic Re: Issues with Ruckus R510 APs & ICX-7150-C12P Switch in a Lennar Home in RUCKUS Support for Lennar Homes

Issues with Ruckus R510 APs & ICX-7150-C12P Switch in a Lennar Home

eric_hutchens — Mon, 20 May 2024 03:13:02 GMT

Hello, I sent in a support question several months ago, but due to life getting in the way, I wasn’t able to act on it. I finally have some time to deal with the issues now --- but I also found out there were a few more questions I should have asked originally!

I am a Lennar homeowner, and my Ruckus home set-up is two R510 Access Points, and one ICX-7150-C12P Switch. My home network and Wi-Fi are all currently functional, but I’ve found that I now have 2 issues / limitations:

I can no longer log-in to my APs via Ruckus Unleashed from my iPhone 12 / IOS 17.4.1 --- whenever I attempt, I just see “Unleashing….” displayed forever & ever, and I never get access.
My ISP recently upgraded my internet speed to 500 Mbps --- which I can now achieve when connected directly to my cable modem, but the Ruckus system seems to be internally restricting my speed to about 250 Mbps. I had heard that this could potentially be caused by a corrupted setting in the ICS switch?

I have done some looking for these issues in the Ruckus forums, but the information I have found so far seems somewhat scattered around & incomplete.

I figured that first I should see what Ruckus firmware versions I’m running in my devices.

I can access my two R510 APs as an administrator (username = admin) via the web browser interface, and can see that they are both running firmware version 200.7.10.2.339. [ I had to use the Firefox browser (Chrome & Edge would not work for this) to see the Online Upgrade options for the R510 firmware, and it appears that I may be at least 30 firmware releases behind the current one, which is listed as 200.15.6.112.54 ]. I have seen comments that getting my APs onto more current firmware might solve the problem with logging-in through Unleashed with my iPhone.

My questions about the two APs are:

What is the recommended R510 AP firmware version that I should be using? Should I jump all the way to the latest release ( 200.15.6.112.54 ), or is it recommended to stop at some earlier general release that might be considered more ‘stable’ ?
Is there a recommended ‘firmware release path’ to upgrade the firmware on my two R510 APs from 200.7.10.2.339 to that currently recommended version? In other words, can I upgrade in one big step, or do I need to take a series of smaller steps and load intermediate releases in series?
If I use the web browser interface to start the firmware online upgrade process for my AP #1, what should do with AP #2 while the AP #1 upgrade is in progress? Shut it down? Leave it running? Or ????

The ICX Switch is going to be difficult as well. I am unable to log-in to the Switch at all from the web browser interface --- the original installer must have thoughtfully changed the admin log-in (very helpful of them), and none of the username/password combos that I could find in the Ruckus support forums worked either. Following some other advice on the Ruckus forums, I purchased a long USB-A to USB-C cable, and downloaded PuTTY --- and I was able to gain access to the ICX Switch using this method. This showed me that the Switch firmware was version 08.0.70bT211 --- which, like the APs, appears to be far from current. But I have had worse luck finding specific information about how to deal with the Switch on the Ruckus forums.

My questions about the Switch are:

Before I start messing around with the Switch, how can I set myself up a log-in username/password on the Switch so that I could access it with administrator privileges via the web browser interface?
What is the recommended ICX-7150-C12P firmware version I should be using? Should I jump all the way to the latest release ( not sure what this would be ), or is it recommended to stop at some earlier general release that might be considered more 'stable' ?
Is there a recommended ‘firmware release path’ to upgrade my ICX-7150-C12P Switch from 08.0.70bT211 to that currently recommended version? In other words, can I upgrade in one big step, or do I need to take a series of smaller steps and load intermediate releases in series?
Since I haven’t seen the web browser interface for the Switch yet, I don’t know what to expect regarding doing the firmware upgrade for the switch. Can I upgrade the Switch firmware through the browser interface, or will this need to be done via the PuTTY interface? Is there a step-by-step instruction available on how to perform the Switch firmware upgrade?
Once I am able to log-in to the Switch, and I have the Switch firmware upgraded to the currently recommended version --- How do I solve my original issue, and “uncorrupt” the setting in the Switch that may be throttling the data speed from my ISP?

I've attached a few pics at the end here, some of the same as requested in other posts, just to try to jump start some of this. (Pictures of the Switch connections & lights; screenshots while connected to the Switch via PuTTY)

Sorry for all the questions. This is one of those situations where you don’t realize how much trouble you might be in until a few things begin acting differently….

Eric Hutchens
Switch - PuTTY - 1Switch - PuTTY - 2Switch - Connections/Lights - 1Switch - Connections/Lights - 2

Re: Issues with Ruckus R510 APs & ICX-7150-C12P Switch in a Lennar Home

Imran_ruckus — Mon, 20 May 2024 15:03:35 GMT

Hi @eric_hutchens

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup have some issues.

Below are answers to your queries:

1. I can no longer log-in to my APs via Ruckus Unleashed from my iPhone 12 / IOS 17.4.1 --- whenever I attempt, I just see “Unleashing….” displayed forever & ever, and I never get access.

- This is a known issue that happens when the Unleashed system of the APs are on an older version. Need to be upgraded.

2. My ISP recently upgraded my internet speed to 500 Mbps --- which I can now achieve when connected directly to my cable modem, but the Ruckus system seems to be internally restricting my speed to about 250 Mbps. I had heard that this could potentially be caused by a corrupted setting in the ICS switch?

If your ISP modem is directly connected to the ICX-7150-C12P Switch, it doesn’t work only with Modem. The connection must be from a Router or Modem-Router combo device. Please confirm this once. And there are no corrupt settings as such.

I see from the screenshot you shared, your Switch is running on an SPS code version. However, we suggest upgrading your RUCKUS ICX-7150-C12P Switch to avoid any issues with the older version.

I see from the picture you shared, seems like the ethernet cable which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshots. Please unplug the ethernet cable and plug it into the correct port. Then reboot (unplug and plug from the power outlet) your ISP Router and RUCKUS Switch once.

3. What is the recommended R510 AP firmware version that I should be using? Should I jump all the way to the latest release ( 200.15.6.112.54 ), or is it recommended to stop at some earlier general release that might be considered more ‘stable’ ?

4. Is there a recommended ‘firmware release path’ to upgrade the firmware on my two R510 APs from 200.7.10.2.339 to that currently recommended version? In other words, can I upgrade in one big step, or do I need to take a series of smaller steps and load intermediate releases in series?

5. If I use the web browser interface to start the firmware online upgrade process for my AP #1, what should do with AP #2 while the AP #1 upgrade is in progress? Shut it down? Leave it running? Or ????

For your queries 3,4 and 5 please refer to the below details:

-The latest release we have is 200.15.6.112.54, recently released and this is stable for now and you can perform an online upgrade as it suggests upgrading there. However, I recommend you upgrade to version 200.15.6.12.304 as we have not seen any issues for Lennar Users on this version.

Please refer to the below RUCKUS Lennar Knowledge base self-help articles for the process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKUS-Unleashed-R510-Access-Points-to-a/ta-p/75029

6. Before I start messing around with the Switch, how can I set myself up a log-in username/password on the Switch so that I could access it with administrator privileges via the web browser interface?

-Refer to the below guide for the credentials reset process using CLI

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-reset-the-ICX-7150-C12P-Switch-login-credentials-username/m-p/72724/thread-id/15176

7. What is the recommended ICX-7150-C12P firmware version I should be using? Should I jump all the way to the latest release ( not sure what this would be ), or is it recommended to stop at some earlier general release that might be considered more 'stable' ?

-The recommended version for RUCKUS ICX-7150-C12P Switch for Lennar Home users is 08095g. Please refer to the below RUCKUS Lennar Knowledge base self-help article for the Switch upgrade process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-7150-C12P-from-Non-Unified-Forwarding/ta-p/71353

8. Is there a recommended ‘firmware release path’ to upgrade my ICX-7150-C12P Switch from 08.0.70bT211 to that currently recommended version? In other words, can I upgrade in one big step, or do I need to take a series of smaller steps and load intermediate releases in series?

- Yes, you need to follow this path- 08.0.70b (your current version)>>08080f>>08095g. (Please refer to the above guide for more information)

As you can access the CLI, we suggest you upgrade the Switch using 2^nd option from the guide.

PLEASE NOTE: The upgrade path for you would be: 08.0.70b>>08.0.80f>>08.0.95g. Just upgrade your Switch to the 08.0.80f version manually using CLI and IGNORE upgrading to 08.0.95g since we have an upgrade tool released recently that will automatically upgrade the Switch to the 08.0.95g version. Simply you need to enter IP Address, Username and password of the Switch in the software.

Refer to the below link to download the Upgrade software for Windows:

https://support.ruckuswireless.com/software/3837-lennar-upgrade-tool-mvp-windows

Refer to the below link to download the Upgrade software user manual:

Upgrade Tool User Guide for Lennar SmartHome users:

https://support.ruckuswireless.com/documents/4754

9. Since I haven’t seen the web browser interface for the Switch yet, I don’t know what to expect regarding doing the firmware upgrade for the switch. Can I upgrade the Switch firmware through the browser interface, or will this need to be done via the PuTTY interface? Is there a step-by-step instruction available on how to perform the Switch firmware upgrade?

- You can upgrade using PuTTy (CLI) as explained in the Switch upgrade guide (2^nd Option).

10. Once I am able to log-in to the Switch, and I have the Switch firmware upgraded to the currently recommended version --- How do I solve my original issue, and “uncorrupt” the setting in the Switch that may be throttling the data speed from my ISP?

- There are no corrupt settings on the RUCKUS ICX-7150-C12P Switch. Please make sure you should have proper connectivity from your ISP and cable connectivity between the ISP Router and Switch, APs are good.

As per the light status picture of the RUCKUS ICX-7150-C12P Switch and the CLI output you shared are in a normal state. However, I suggest you upgrade the Switch and APs to the recommended versions referring to the articles shared in the answers to your queries.

Please let me know if you have any other queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Issues with Ruckus R510 APs & ICX-7150-C12P Switch in a Lennar Home

Imran_ruckus — Mon, 20 May 2024 15:06:21 GMT

Hi @eric_hutchens

Greetings!!!

I kindly request your attention to the response I have provided in reply to your inquiries. Should you require any further clarification or assistance, please do not hesitate to reach out.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Issues with Ruckus R510 APs & ICX-7150-C12P Switch in a Lennar Home

eric_hutchens — Wed, 22 May 2024 16:56:39 GMT

Hello Imran,

Using the instructions that you provided, I was able to:

Correct the location of the Ethernet cable running between my ISP Internet Gateway (cable modem / router) and my ICX-7150-C12P switch. I moved the switch-end of the cable from the Slot 2 / Port C2 uplink port on the switch (originally installed incorrectly) to the open Slot 1 / Port 2 downlink port.
Using the Unleashed app on the Firefox browser, successfully completed on-line upgrades on my two R510 APs from firmware version 200.7.10.2.339 to version 200.15.6.12.304. As a result of upgrading the AP firmware, AND also deleting/reloading the Unleashed app on my iPhone, I have restored the ability to access my home wireless network from my smart phone.
Using the PuTTY & TFTP applications, and a USB-C cable connection between my ICX-7150-C12P switch and a Windows PC, successfully upgraded my switch firmware from version 08.0.70b to version 08.0.80f. I then used the ‘Windows Upgrade tool for Lennar Homes’ to successfully upgrade my switch from firmware version 08.0.80f to version 08.0.95g. (I’m attaching a screenshot of the post-upgrade switch parameters)

My wireless network seems to be running normally after the upgrades, which is great.

However --- there are still a couple of unresolved issues that I could use some advice on.

When I type the IP address of my ICX-7150-C12P switch into the Firefox browser, I get the “Web Management Login” screen shown in attached Screenshot #1. And when I click on the “Login” link, I then get the login /password entry box shown in attached Screenshot #2. But when I enter the username & password I tried to set-up in the instructions, it just bounces me back to another empty login /password box, and won’t log me in. And after 3 attempts, I get a screen that indicates “Protected Object – This object on the Brocade Communications System server is protected.”. There were other parts of the upgrade process I just completed where the switch username & password that I tried to set up earlier worked fine --- so why am I unable to login to the switch using the method described above?
One of the original anomalies I was trying to figure out was related to my Internet speed. My max available ISP internet speed had been 200 Mbps for quite a while, and I was always able to achieve that same speed on my wireless network.

Recently, my ISP upgraded my internet speed 500 Mbps, and when I connect my PC directly to the ISP Internet Gateway (cable modem / router) with an Ethernet cable, I can achieve this speed. But the internet speed on my wireless network seems to top-out at around 250 Mbps, even though Unleashed shows that the connection signal between my PC and the R510 AP is ‘Excellent’. Is there some explanation for why the wireless network may be throttling my speed, and if so, how can I fix this so that I can utilize the available speed?

Thanks,
Eric Hutchens

Re: Issues with Ruckus R510 APs & ICX-7150-C12P Switch in a Lennar Home

Imran_ruckus — Wed, 22 May 2024 17:45:07 GMT

Hi @eric_hutchens

Greetings!!!
Thank you for the response and the detailed information you shared.

Please find answers to your queries.

1. Please try to reset the Switch credentials once again from the CLI following the below process.

Edit the current or create a new password and username by using the below commands:

enable

configure terminal

device(config)# username super password pass

Where the username is ’super’ and password ‘pass’ (You could choose any of your choices)

In order to allow the correct authentication please run the following commands:
Device(config)#crypto key generate rsa

device(config)# aaa authentication login default local

Give some time to sync these credentials and try to log in.

2. As you have issues with your Unleashed wireless network. I suggest you create a new or an additional Wi-Fi WLAN/SSID.

I would suggest you create a new WLAN/SSID and create a separate 5G network from your Unleashed Access Point to avoid any Wireless interference with 2.4. Please refer to the below link and screenshot. Please refer to the below links to create and new WLAN/SSID.

Creating a New Wireless WLAN (SSID):

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN-SSID/td-p/47049

Video:

https://www.youtube.com/watch?v=eSl_8rs1QnU

If creating a new WLAN/SSID doesn’t work, the option left is to factory reset the Access Points.

Please refer to the RUCKUS Lennar Knowledge Base for the Access Point factory reset process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the-RUCKUS-R510-Access-Points-for/ta-p/73964

Please follow the explained process and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Issues with Ruckus R510 APs & ICX-7150-C12P Switch in a Lennar Home

eric_hutchens — Thu, 23 May 2024 20:23:27 GMT

Hi Imran,

I made a second attempt to reset my ICX-7150-C12P Switch credentials per your instructions (which were the same commands I tried on the first attempt) --- and I got a couple of messages from the switch which I didn’t expect. I’m attaching a screenshot from PuTTY. I entered all of the commands listed, waited a bit, and then tried to login from the Web Management screen --- and I still can’t get in. Anything else I can try here?
I created an additional Wi-Fi WLAN/SSID that uses only the 5G radio, and connected to it with my PC – and this still did not solve the 'internet speed throttling’ issue that I mentioned previously.

I will attempt the AP factory reset next --- but I had a couple of questions about this.

First, just curious how much trauma the AP factory reset might cause to my in-service wireless network? I have 30+ ‘clients’ connected through my 2 APs now --- will they all automatically reconnect afterwards, or will I end up having to manually reconnect everything?

Second, I’m attaching pix of my two R510 AP installations --- they were both installed with the rear sides too close to a wall or the ceiling, so I won’t be able to access the factory reset button without removing the AP from the mount.
How would I remove the AP from the mount? Looking at these installations from the outside, it is not obvious at all how to release the AP from the mount.

Thanks for your help so far!

Eric

Re: Issues with Ruckus R510 APs & ICX-7150-C12P Switch in a Lennar Home

Imran_ruckus — Thu, 23 May 2024 21:01:30 GMT

Hi @eric_hutchens

Greetings!!!

Thank you for your prompt response and the comprehensive information provided.

Please find below the solutions to your inquiries:

1. Regarding the issue encountered with the message "Key already exists. Please zeroize it," kindly execute the following command and proceed with repeating the reset steps:

Command:

crypto key zeroize rsa

2. Affirmative, the factory reset process necessitates starting anew by establishing a fresh WLAN SSID. Consequently, all devices will require reconnection to the new Wi-Fi network.

For the factory reset procedure, ensure accessibility to at least ONE Access Point (AP) to initiate the reset process by pressing the reset button located on its rear side. Utilize a paper clip for this purpose. Refer to the instructional video from the timestamp 3:30 minutes onwards to learn the process of dismounting the AP from the ceiling:

[Link to the instructional video: https://www.youtube.com/watch?v=vFD_ByQWGH0&t=42s]

Should you have any further inquiries or require additional assistance, please do not hesitate to reach out.

Your patience and cooperation are greatly appreciated.

Best Regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Issues with Ruckus R510 APs & ICX-7150-C12P Switch in a Lennar Home

eric_hutchens — Thu, 23 May 2024 23:36:42 GMT

Hi Imran,

I entered the switch commands as instructed, and it appears that the commands were successful --- see the attached screenshot from PuTTY.

However --- I am still unable to log in to the Switch from the browser-based Web Management screen.

Do you have any additional suggestions on how I might solve this issue?
Thanks for the video link with details on the AP mounting system. Since the original installer didn’t leave the factory ‘pin’ behind, I straightened a section of a large paper clip, and was able to free the one of my R510 APs from its mount. I figure the paper clip should also serve me well as a ‘factory reset tool’. I plan to wait until this evening to try the AP factory reset, when the impact on all the AP clients won’t be as traumatic. Hopefully, this will resolve the internet speed throttling issue.

Thanks,
Eric

Re: Issues with Ruckus R510 APs & ICX-7150-C12P Switch in a Lennar Home

Imran_ruckus — Fri, 24 May 2024 14:36:22 GMT

Hi @eric_hutchens

Greetings,

Thank you for your prompt response and the comprehensive information provided.

Please find below the responses to your inquiries:

Regarding the issue of accessing the Web GUI of the Switch with a reset username/password, I recommend referring to the instructional video accessible via the following link: Password Recovery Tutorial Video. This video elaborates on the password recovery process utilizing Telnet and console CLI, both of which you currently have access to.

Furthermore, I kindly request that you proceed with the factory reset of the Access Points and subsequently inform me of the outcome.

Please do not hesitate to reach out should you have any further questions or require additional assistance.

Thank you once again for your cooperation and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Issues with Ruckus R510 APs & ICX-7150-C12P Switch in a Lennar Home

Imran_ruckus — Tue, 28 May 2024 16:42:49 GMT

Hi @eric_hutchens

Greetings!!!

I am writing to request an update on the status of the issue. Your prompt response would be greatly appreciated to proceed further.

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Issues with Ruckus R510 APs & ICX-7150-C12P Switch in a Lennar Home

eric_hutchens — Tue, 28 May 2024 17:00:06 GMT

Hi Imran,

My troubleshooting efforts were temporarily put on-hold due to the long holiday weekend.

I plan to resume working on these two items later today.

Thanks for your help so far.

Eric

Re: Issues with Ruckus R510 APs & ICX-7150-C12P Switch in a Lennar Home

Imran_ruckus — Tue, 28 May 2024 17:07:14 GMT

Hi @eric_hutchens

Thank you for your prompt response.

As you continue your investigation, I recommend attempting to log in using the credentials you previously attempted to reset. Occasionally, there may be a delay in synchronization.

Please keep me informed of any developments.

Once again, thank you for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Issues with Ruckus R510 APs & ICX-7150-C12P Switch in a Lennar Home

eric_hutchens — Wed, 29 May 2024 07:57:34 GMT

Hi Imran,

I tried the steps you suggested to solve the issue regarding the inability to log into my ICX-7150-C12P Switch via a web browser & Web Management. I watched the Password Recovery Tutorial video, and realized that my switch never had an access password set up --- the switch never asked for a password when I typed the ‘enable’ command.

But, I went ahead and tried issuing the “enable super-user-password” command discussed in the video, and that seemed to work as advertised --- when I backed out of ‘enable’ mode and then tried to get back in, it made me enter the password that I just set up. I wasn’t sure if Web Management used this password, or one of the username/password combos defined in the Switch, so I checked Web Management again --- still could not log-in.

I then went back to the switch CLI, and looked at the output of the ”show users” command, and it looked sort of like this:

I don’t know why the “password” information in the command output looks so strange. I decided to go back to Web Management and try username = super, and password = <the long string of characters shown> --- and that didn’t work either. I then had the great idea of trying to use the Switch CLI command “username super nopassword”, just to see if I could possibly clear the password for username = super, possibly making it easier to log in to Web Management? This was not the great idea I thought it would be --- it crashed/dumped the Switch.

The Switch eventually rebooted itself & seemed to come back on-line normally, but I noticed that the “super” username now no longer existed, so I recreated it with the username command and a simple password, but the “show users” command still shows the simple password I had entered as a long string of garbled characters (encrypted?).

I went ahead and issued the “crypto key zeroize rsa”, “crypto key generate rsa”, and “aaa authentication login default local” commands --- and after all of this, I still can’t log in to the Switch via a web browser & Web Management.

This is getting a little frustrating at this point – I’m beginning to think there is something else going on here that we haven’t touched on yet. I was skimming through the FastIron Command Reference, and noticed a “web-management” command near the end of the list, with a bunch of modifiers --- is this anything that needs to be specified? Could there be some setting in the web browser I’m using (Firefox) for Web Management that needs to be modified? (I also tried Chrome, and that browser doesn't work either...) No matter what I have tried, I get the same reaction from Web Management --- every time I try entering any username & password into the login box, it just pops up a new box, and asks me again….

I think I’ve had enough for tonight --- I’ll try the AP factory reset procedure tomorrow….

Eric

Re: Issues with Ruckus R510 APs & ICX-7150-C12P Switch in a Lennar Home

eric_hutchens — Thu, 30 May 2024 05:11:21 GMT

Hi Imran,

I reviewed the material that you sent on performing a ‘factory reset’ on my R510 AP. After looking through all of this, I had a few comments / questions before I begin this process.

In order to perform a ‘factory reset’ on an AP, you typically need to remove the AP from the wall or ceiling mount in order to be able access the ‘reset’ button on the back of the AP. The instructions you supplied for the removal are pretty clear, and I was able to successfully test removing my Master AP from the ceiling.
It appears that the recommended way to proceed with the factory reset is to:
+ Unplug all APs from the switch except for the Master AP.
+ With the Master AP still running, remove it from the wall or ceiling.
+ While holding the freed AP in your hand, and with the Ethernet cable still connected
to the POE port, press and hold the reset button.
[However, there was a conflict in the various instruction sources here --- in one place it says to hold the reset button only until the PWR light first turns red, in another place it says to hold the reset button for 15-20 seconds AFTER the PWR light turns red, and another place said definitely DO NOT hold the rest button in for more than about 30 seconds or you might wipe out the AP into an unrecoverable state. While you could argue that all these instructions are not necessarily incompatible, I would prefer to only hold in the reset button as long as necessary to perform the factory reset --- I do not want to run the risk of accidentally bricking my AP. So – how long would you recommend that I hold in that AP ‘reset’ button in order to perform the factory reset? ]
I’m not exactly sure how to proceed after this point. The instructions indicate that to begin the AP reconfiguration, the AP needs to be powered (either through the POE Ethernet port, or by a power supply which I don’t have!), and also that the non-POE Ethernet port on the AP will need to be connected to my ISP Internet Gateway. My Internet Gateway & ICX-7150 Switch are located in a media cabinet that is some distance away from the Master AP mounting location, and I don’t think I have an Ethernet cable long enough to make the connection between the Internet Gateway and the AP location. Once the factory reset had been performed on the AP --- can I de-power the AP, move it closer to the media cabinet, then reconnect to the Switch with a short cable (for power) and also to the Internet gateway using another short cable in order to complete the configuration?
When I configure the WLAN Name --- would it make things easier if I just re-use my existing WLAN name? If I make up a new WLAN name, I’m assuming that afterwards, I will need to go to each of my 30+ clients and manually reconnect them to the newly named network. But I’m hoping that, if I keep my WLAN Name and Password the same as current, the clients may all be able to automatically reconnect to the network without any manual intervention? Is this correct --- or am I doomed to several hours of manually reconnecting all my clients either way?
Once I perform the initial steps in the Unleashed ‘Typical Install’, and click ‘Finish’ on page 4 to begin the AP image load & configuration, I am assuming that the image for the AP is then downloaded from Ruckus via the direct connection between my AP & Internet Gateway? When the AP configuration has finished, what firmware level will the AP have? I just finished updating all my APs to firmware revision 200.15.6.12.304, and was told this was the best firmware choice for stable operation in Lennar homes --- is this the firmware revision I will have installed after the AP image has downloaded? If not (maybe it downloads the latest firmware version available instead) --- should I then rollback to 200.15.6.12.304 ?
The instructional materials don’t really describe what should happen next. If I have temporarily moved the AP, as described in item 3 above, I assume I would:

+ Unplug the 2 Ethernet cables from the AP ports (de-powers the AP)
+ Take AP1 back to its original location in the house
+ Reconnect the Ethernet cable from the switch (to repower the AP),
+ Reattach the AP1 to the ceiling, and let it finish booting back up.
+ Test AP1 somehow to see if it is working? (How do I know? Recommendations?)
+ If AP1 is working correctly, go back to the Switch, reconnect AP2, and let AP2 boot up.
(The system should then automatically reconfigure AP2 to match AP1?)
AP Factory Reset process completed?
Perform an Internet Speed Test using a network connected PC to see if the original ‘ISP speed throttling’ issue has been solved?

I’ll proceed with the AP factory reset process once I hear back from you, just to be sure that I have thought all of this through correctly.

--- --- ---

Also, one last item, concerning the ongoing inability to login to the Switch via the browser-based Web Management method --- I noticed this morning that the ‘enable super-user-password’ command I issued to the Switch didn’t seem to stick. After all was said & done yesterday. I was able to get into ‘enable’ mode from the CLI this morning without a password again. There was a command in the procedure that I may have missed --- “write memory” --- would this have caused the reversion back to the no password state?

Thanks,
Eric

Re: Issues with Ruckus R510 APs & ICX-7150-C12P Switch in a Lennar Home

eric_hutchens — Mon, 10 Jun 2024 22:04:40 GMT

Hi Imran,

I have not heard anything back from you in the last couple of weeks, and I have been waiting to do the factory reset until I had a few questions answered.

Are you still out there?

Thanks,
Eric

Re: Issues with Ruckus R510 APs & ICX-7150-C12P Switch in a Lennar Home

Imran_ruckus — Tue, 11 Jun 2024 12:29:56 GMT

Hello @eric_hutchens

I hope this message finds you well.

I apologize for the delay in my response.

To address your concern, kindly adhere to the factory reset procedure outlined in the provided article. Ensure that only the ONE AP remains connected to the Switch PoE port during the reset process.

I encourage you to proceed with the factory reset of the APs by referring to the article and videos provided. They offer comprehensive guidance and should resolve any queries you may have.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Issues with Ruckus R510 APs & ICX-7150-C12P Switch in a Lennar Home

Imran_ruckus — Tue, 18 Jun 2024 18:49:02 GMT

Hi @eric_hutchens

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community