topic Re: Icx 7150 pending no ip in RUCKUS Support for Lennar Homes

Icx 7150 pending no ip

samuelsnipes — Sat, 25 May 2024 17:39:31 GMT

I’m having an issue with my switch box ever sense we had a power outage.

Re: Icx 7150 pending no ip

Chandini — Mon, 27 May 2024 10:39:05 GMT

Hi Samuelsnipes

Thank you for reaching us

Could you please let us know if you are from Lennar Homes ?
Could you please help us with front panel picture of the switch ?
Is the switch model 7150-C12P model ?
Could you please let us know if you have access to console of the switch ?

Thanks

Re: Icx 7150 pending no ip

pinky_ruckus — Mon, 27 May 2024 13:50:11 GMT

Hi @samuelsnipes ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working after a power outage.

Could you please let us know the answers to the below queries to assist you better?

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2.Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

3.May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Icx 7150 pending no ip

samuelsnipes — Mon, 27 May 2024 16:42:57 GMT

I have a Lennar home.
the switch is a 7150-C12P. I can console the switch, but I can’t access the switch via the unleashed app due to not having the username and password.

Re: Icx 7150 pending no ip

pinky_ruckus — Mon, 27 May 2024 18:13:39 GMT

Hello @samuelsnipes ,

Thank you for your response.

As per the shared information, I could understand that you are unable to login to the Unleashed App.

As you mentioned you are unable to use the unleashed app as you do not have the username and password, I would request you to please try login with the IP address of the AP and you should see the below-Unleashed dashboard

Once you see the above dashboard, please try to use the default combination credentials as mentioned below.

Please check and confirm and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Icx 7150 pending no ip

samuelsnipes — Mon, 27 May 2024 19:59:29 GMT

Re: Icx 7150 pending no ip

samuelsnipes — Mon, 27 May 2024 19:59:58 GMT

I can login the app but just not the switch

Re: Icx 7150 pending no ip

pinky_ruckus — Mon, 27 May 2024 22:37:05 GMT

Hello @samuelsnipes ,

Thank you for sharing the information and the screenshots.

From the below screenshot you shared, I understand that the Switch starts running on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the SPR issue using Command Line Interface(CLI)

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Please use this VIDEO LINK as reference: https://www.youtube.com/watch?v=Eem1IBgYaWc

Also, please use the below combination as the default Switch credentials.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Icx 7150 pending no ip

samuelsnipes — Mon, 27 May 2024 23:28:34 GMT

It looks like primary and secondary have SPR file. If I don’t see a SPS then how can I load?

Re: Icx 7150 pending no ip

samuelsnipes — Mon, 27 May 2024 23:31:54 GMT

When I type show flash pri code and sec code both are SPR. On the instructions one of them is SPS

Re: Icx 7150 pending no ip

pinky_ruckus — Tue, 28 May 2024 14:42:19 GMT

Hello @samuelsnipes ,

Greetings!

Thank you for the response and the information you shared.

From the information you shared, I understand that your Switch is running on Routing code (SPR) and both partitions are on the Routing code (SPR). In order to bring both Partitions on the Switching code (SPS) we need to upgrade the switch.

Could you please share the output of the command show flash to confirm the current version of the Switch?

Please share the screenshot if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Icx 7150 pending no ip

samuelsnipes — Tue, 28 May 2024 14:52:35 GMT

Re: Icx 7150 pending no ip

Imran_ruckus — Tue, 28 May 2024 16:20:23 GMT

Hi @samuelsnipes

Greetings!!!
Thank you for sharing the requested information.

Please upgrade your RUCKUS ICX-7150-C12P Switch to the SPS Code.

For Lennar home users we recommend using the 08095g version as a stable one.

Please refer to the below RUCKUS Lennar Knowledge base self-help article for the upgrade process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-7150-C12P-from-Non-Unified-Forwarding/ta-p/71353

As you can Access CLI. Use 2nd option from the guide.

PLEASE NOTE: As your Switch is on a UFI version, only download the 0.80.95g file from the guide and IGNORE 08080f. You need to start from the command- copy tftp flash <tftp ip> SPS08095gufi.bin primary (Refer to the guide for more information.)

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Icx 7150 pending no ip

samuelsnipes — Tue, 28 May 2024 17:44:00 GMT

After I flash SPS0895gufi.bin to the primary will I also copy this to the secondary? (copy flash flash secondary)

Re: Icx 7150 pending no ip

Imran_ruckus — Tue, 28 May 2024 17:53:59 GMT

Hi @samuelsnipes

Thank you for your response.

Indeed, please execute the command 'copy flash flash secondary' to copy the flash onto the secondary partition.

This step should be performed after booting up the primary partition on 08095g using the command 'boot system flash primary', as outlined in the guide.

Should you have any inquiries regarding this process, please don't hesitate to reach out.

Once again, thank you for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Icx 7150 pending no ip

Imran_ruckus — Fri, 31 May 2024 20:18:57 GMT

Hi @samuelsnipes

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue.

Please let me know if you have any queries.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Icx 7150 pending no ip

samuelsnipes — Sat, 08 Jun 2024 17:07:48 GMT

Still not fixed. I believe the unit is defective

Re: Icx 7150 pending no ip

samuelsnipes — Sat, 08 Jun 2024 17:24:18 GMT

Re: Icx 7150 pending no ip

Imran_ruckus — Mon, 10 Jun 2024 12:46:18 GMT

Hi @samuelsnipes

Greetings!!!

I hope this message finds you well.

Thank you for your prompt response and the provided update.

Could you please log into the Unleashed system on a laptop web browser and share a screenshot displaying the following information?

Kindly share the requested screenshot at your earliest convenience. Should you have any questions or require further clarification, please do not hesitate to reach out.

Thank you for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Icx 7150 pending no ip

samuelsnipes — Wed, 12 Jun 2024 10:39:52 GMT

Can you give me instructions on how to login to the Unleashed system on a laptop web browser?