topic Re: Access point - not on in RUCKUS Support for Lennar Homes

Access point - not on

CM22 — Fri, 04 Nov 2022 19:00:14 GMT

Hello,

We had a separate wifi name for our access point and it disappeared but there are no lights showing on it either. How can I go about fixing this? I also do not what model we have since it is on the ceiling.

Thanks in advance.

Re: Access point - not on

Vásquez_Fer — Fri, 04 Nov 2022 19:25:26 GMT

Hi @CM22

Hope you are doing well !

Are you a Lennar Homes user?

Because it can be that after a power outage or reboot the Switch ICX -7150-C12P ( main box in cabinet closet ) stop proving power to the Access Point so for that reason there are no lights on.

If you have more than 1 Access Point could you please check or Swap cables on the Switch

I leave a short guide for most common Lennar setups :

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Also if the ICX-7150-C12P has a yellow light on the system should be stuck on boot mode ( issue during the boot process )

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

If you are not a Lennar home user please connected the AP in a another PoE Switch or Power injector to confirm that the AP is faulty ( look at the model in the sticker to provided the correct Power to the model )

how to remove the AP from the ceiling.: https://www.youtube.com/watch?v=vFD_ByQWGH0

Best Regards

Fernando Vasquez

Re: Access point - not on

CM22 — Fri, 04 Nov 2022 20:00:21 GMT

I am a Lennar home owner. I did try the first suggestion link, that did not change anything. I did view the ICX -7150-C12P ( main box in cabinet closet ) and it has a steady amber light on the System status LED.

Re: Access point - not on

Vásquez_Fer — Fri, 04 Nov 2022 20:11:17 GMT

Hi @CM22

Thanks I will be moving the Post to the correct board of the forum for Lennar home users.

1-Please try to disconnected from the Power outlet the ICX-7150 and reconnected.

If that does not make any difference we need to preform a software recovery since it can be that the image flash are corrupted so in basic words unable to boot up properly.

1-We need to access ( physical ) using one of he cable to the ICX-7150C12P mentioned on the below guide :

How to console in the ICX-7150-12cp

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once we are there we can try to boot up the unit using the following commands :

Boot_primary or Boot_secondary

If that step does not work Software recovery needs to be applied

Here is the guide :

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Best Regards

Fernando Vasquez