topic Re: No Power AP R510 in RUCKUS Support for Lennar Homes

No Power AP R510

Ruckus2 — Wed, 22 May 2024 18:22:41 GMT

Ruckus ZoneFlex R510 AP receiving no power. The POE is not working. Tried plugging in a 12 volt and still no power.

Re: No Power AP R510

Imran_ruckus — Wed, 22 May 2024 18:29:23 GMT

Hi @Ruckus2

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, and Access Points do not have power.

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answer to the above query and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: No Power AP R510

Ruckus2 — Wed, 22 May 2024 19:59:04 GMT

Thanks for your reply. Here are the photos. No lights and tried to push reset button with no change.

Re: No Power AP R510

Imran_ruckus — Wed, 22 May 2024 20:08:45 GMT

Hi @Ruckus2

Thank you for the response and the update.

Please unplug the PoE ethernet cable of this AP from the Switch port and plug it into any other 1 in-12 ports (please refer to the screenshot below) and check if that powers up.

If that doesn’t work, please plug your Access Point into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and 12 VDC power adapter connected to the AP, and a working power outlet. Please refer to the below pictures as an example.

Please refer to the EXAMPLE VIDEO (Use AP in place of Switch from Ex Video) and use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: No Power AP R510

Ruckus2 — Wed, 22 May 2024 20:31:49 GMT

Okay, the video is uploaded.

Re: No Power AP R510

Ruckus2 — Wed, 22 May 2024 20:33:39 GMT

Re: No Power AP R510

Imran_ruckus — Wed, 22 May 2024 20:39:56 GMT

Hi @Ruckus2

Greetings!!!

Thank you for the response and sharing the PICTURES and VIDEO.

Based on the troubleshooting done, and you confirm after performing the reset of the Access Point, and checking all the connectivity and connections, the failure persists. And this is the only ONE access point that isn’t working with No Power on it even after checking with an external power adapter it behaves the same. This ONE Access Point Unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the picture below, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: No Power AP R510

debzz — Mon, 27 May 2024 05:58:40 GMT

thank u for ur information