topic Re: AT&T Fiber Gig internet with 2 r510 APs...... in RUCKUS Support for Lennar Homes

AT&T Fiber Gig internet with 2 r510 APs......

WKyPT — Wed, 22 May 2024 15:42:24 GMT

I have a two story home with APs on both floors hardwired through a Lennar home. When speed testing to gateway I am getting 993 Mbps. When testing from AP to device I am getting around the neighborhood of 32.33Mbps to 218Mbps. AP to AP is testing at 195.31 Mbps. What is a realistic expectation of what I should be pulling from AP to device? I see there is a newer firmware version, but I am running 12.145.2 and these numbers were from when the firmware was current.

Re: AT&T Fiber Gig internet with 2 r510 APs......

pinky_ruckus — Wed, 22 May 2024 17:10:13 GMT

Hi @WKyPT ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are facing slow speed issues.

Could you please let me know if there was any power outage before you started facing this issue?

Also, please refer to the below picture and share a picture of the same, showing the FULL Switch panel cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: AT&T Fiber Gig internet with 2 r510 APs......

WKyPT — Wed, 22 May 2024 23:15:56 GMT

Thank you @pinky_ruckus

I have not noticed any recent power outages leading up to the noticed slowed speeds.

Re: AT&T Fiber Gig internet with 2 r510 APs......

pinky_ruckus — Thu, 23 May 2024 13:39:39 GMT

Hi @WKyPT,

Greetings!

Thank you for sharing the information and the picture.

As I see from the picture you shared, it seems like the ethernet cable which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port then reboot (unplug and plug from the power outlet) and try to connect to the Internet via Access Points.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: AT&T Fiber Gig internet with 2 r510 APs......

WKyPT — Fri, 24 May 2024 01:37:31 GMT

I moved the Ethernet cable and unplugged the switch panel to reset. I can’t run a speed test now through the Unplugged App from AP to device. It gives an error of “unable to fetch device ip”. When I run a speed test through my AT&T smart home manager it is pulling 448 Mbps to device. My Xbox is pulling 32 Mbps download speed.

Re: AT&T Fiber Gig internet with 2 r510 APs......

pinky_ruckus — Fri, 24 May 2024 14:40:04 GMT

Hello @WKyPT ,

Greetings!

Thank you for the information shared.

Could you please confirm if the ethernet cable was unplugged and connected to one of the 12 ports in the switch as shared in the below picture?

Also, please unplug the switch from the power outlet and connect it back and try accessing the APs.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: AT&T Fiber Gig internet with 2 r510 APs......

WKyPT — Fri, 24 May 2024 18:51:02 GMT

Yes, I moved the Ethernet cable and then unplugged/plugged the switch.

Re: AT&T Fiber Gig internet with 2 r510 APs......

pinky_ruckus — Fri, 24 May 2024 19:35:15 GMT

Hello @WKyPT ,

Thank you for the information and the picture you shared.

We would suggest you to please perform the Access point factory reset by following the Lennar Knowledge Base Self Help article using the link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Please let me know if you are able to reset the Access point and if you have any further queries.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: AT&T Fiber Gig internet with 2 r510 APs......

pinky_ruckus — Mon, 27 May 2024 14:15:58 GMT

Hello @WKyPT ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: AT&T Fiber Gig internet with 2 r510 APs......

WKyPT — Mon, 27 May 2024 14:20:39 GMT

Thanks for following up Pinky. I have not had a chance to perform the Access point factory reset yet. I have been away and I have also been slightly nervous to try it. I will give it a go today and see how it goes.

Re: AT&T Fiber Gig internet with 2 r510 APs......

pinky_ruckus — Mon, 27 May 2024 17:53:30 GMT

Hello @WKyPT ,

Thank you for the response.

Please let us know once the reset is completed and if you have any further queries.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: AT&T Fiber Gig internet with 2 r510 APs......

WKyPT — Tue, 04 Jun 2024 16:25:49 GMT

Performed AP reset as directed. After the pain that was, ran a speed test following. Speed from AP to device and was getting essentially the same speeds. AP to device from 200-300 Mbps.

Re: AT&T Fiber Gig internet with 2 r510 APs......

pinky_ruckus — Tue, 04 Jun 2024 20:59:53 GMT

Hello @WKyPT ,

Greetings!

Thank you for sharing the information.

From the response you shared, I understand that the reset has been performed on the AP.

At this point, we suggest you to establish a new Wi-Fi network/SSID.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to create new Wi-Fi network.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN-SSID/td-p/47049

Please follow the article and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: AT&T Fiber Gig internet with 2 r510 APs......

pinky_ruckus — Wed, 05 Jun 2024 17:15:12 GMT

Hello @WKyPT ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: AT&T Fiber Gig internet with 2 r510 APs......

WKyPT — Sat, 08 Jun 2024 16:04:34 GMT

Performed the instructions on creating a new Wi-Fi network as listed above. Still only pulling 475 Mbps off my Gig fiber network.

Re: AT&T Fiber Gig internet with 2 r510 APs......

pinky_ruckus — Mon, 10 Jun 2024 14:48:29 GMT

Hello @WKyPT ,

Greetings!

I understand that you are still facing issues with slow speed.

Could you please try to perform a speed test using a web browser?

Also, please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power

show interface brief

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: AT&T Fiber Gig internet with 2 r510 APs......

WKyPT — Sat, 15 Jun 2024 14:59:49 GMT

Should I use any internet based speed test on my web browser? Also, I am not sure what a CLI is. Sorry.

Re: AT&T Fiber Gig internet with 2 r510 APs......

pinky_ruckus — Mon, 17 Jun 2024 13:31:21 GMT

Hello @WKyPT ,

Greetings!

Thank you for the response.

Please use any internet based speed test on the web browser and share the results.

Please follow to the below steps to access CLI and get the output of the below-mentioned commands.

To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power
show interface brief

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: AT&T Fiber Gig internet with 2 r510 APs......

WKyPT — Thu, 10 Oct 2024 15:26:02 GMT

Sorry for the delay. I believe I have included the info that you were requesting. Let me know if this is not what you were needing.

Thank you.

Re: AT&T Fiber Gig internet with 2 r510 APs......

pinky_ruckus — Thu, 10 Oct 2024 16:10:18 GMT

Hello @WKyPT ,

Thank you for the response.

The command outputs you shared in the screenshots looks normal; however, the Switch is in the non-UFI version, which is the older version.

Hence, we suggested you perform the Switch upgrade using the article shared in the previous post.

Meanwhile, please consider the following steps once and check if you see any improvements in the Internet speeds:

1. Clear Your Browser Cache: Sometimes, old or corrupted files in your cache can cause loading issues. Clearing your browser’s cache might help.

2. Try a Different Browser: If you’re using one browser, try accessing the site with another (e.g., Chrome, Firefox, Edge) to see if the issue persists.

3. Check Your Internet Connection: Ensure your internet connection is stable and not experiencing high latency or interruptions.

4. Disable Browser Extensions: Some browser extensions can interfere with site performance. Try disabling them temporarily to see if it improves the loading time.

5. Update Your Browser: Make sure your browser is up to date with the latest version, as updates can resolve compatibility issues.

6. Try Accessing from a Different Network: If possible, attempt to access the site from a different network (e.g., a mobile hotspot) to rule out network-specific issues.

7. Check ethernet cables: Check ethernet cables connected to the Switch and Access Points if they are functioning properly.

8. Restart Your Router or Router-Modem Combo: Sometimes, restarting your network hardware can resolve connectivity issues.

Please check the above-mentioned steps once and let me know of the outcome.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community