topic Re: My rukus wireless is not working in RUCKUS Support for Lennar Homes

My rukus wireless is not working

sumeshp — Tue, 01 Nov 2022 16:54:16 GMT

My rukus wireless is not working for past couple of weeks and would need urgent help

Re: My rukus wireless is not working

Vásquez_Fer — Tue, 01 Nov 2022 16:57:04 GMT

Hi @sumeshp

Can you tell us what is happening and details as if this happened after power outage ?

Best Regards

Fernando Vasquez

Re: My rukus wireless is not working

sumeshp — Tue, 01 Nov 2022 17:07:56 GMT

I am not sure about that. The wireless is spotty and disconnecting very frequently. also, the wifi is not working or very very slow. My internet provider did a speed test and confirmed everything is fine from their end. I am also able to connect to ATT directly and don't see any issues. Looks like rukus device is not working now

Re: My rukus wireless is not working

Vásquez_Fer — Tue, 01 Nov 2022 17:15:44 GMT

Hi @sumeshp

I believe this happened after a power outage , can you login in your local Router copy and paste these ips in the URL 192.168.1.254 or 192.168.0.254

That would be redirect you on your local Router ATT and check the device list on the Router.

There should be a device that is called Switch-Router ICX-7150 or something like that.

Could you please confirm this in order to confirm that the switch was not misconfigured

Also you can shared a screenshot here to help you.

Best regards

Fernando Vasquez

Re: My rukus wireless is not working

Yarenis — Tue, 01 Nov 2022 17:25:40 GMT

Hi @ sumeshp

Seems the issue may be that the Ruckus ICX7150 switch may be running in routing code, this will cause low Connectivity in your Unleashed network, this is why your ISP direct connection will not be affected, so please follow up the next guides also available in this community.

1:How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

How to Fix Routing code issues on Lennar Home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

RICXI|RCNA|CCNA

Re: My rukus wireless is not working

sumeshp — Wed, 02 Nov 2022 03:51:57 GMT

Hello,

I tried running the IP scanner and was able to get the IP details. However, I am not able to ssh/telnet this IP. I am getting connection cannot be open error message.

Re: My rukus wireless is not working

sumeshp — Wed, 02 Nov 2022 16:22:41 GMT

Can you please advise how to proceed?

Re: My rukus wireless is not working

david_chavarri1 — Wed, 02 Nov 2022 16:54:57 GMT

Hi @sumeshp

If telnet access/ssh access is not working sometimes a hard reboot ( disconnect and connect the switch from the power outlet ) works but if that does not work, we need to access via console.

How to console in the ICX-7150-12c using a Windows Machine

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are log in you can follow one of these guides:

How to Fix Routing code issues on Lennar Home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

Best Regards

Re: My rukus wireless is not working

sumeshp — Thu, 03 Nov 2022 13:59:26 GMT

Hello,

I got the IP Address using the IP scanner tool and trying to login using putty (port 22?). this looks like the user/pswd is not working. I tried the user provided in the link and also the tried the login that I use to login the mobile app. both are not working. Can you please advise?

Re: My rukus wireless is not working

Vásquez_Fer — Thu, 03 Nov 2022 14:19:24 GMT

Hi @sumeshp

Have you tried to use Telnet option ?

Most of the times should work the default password

username: super password: sp-admin

or username : admin password Lennar / username: admin password: Ruckus1

If that does not work we need to have Console access for sure.

Best Regards

Fernando Vasquez

Re: My rukus wireless is not working

sumeshp — Thu, 03 Nov 2022 14:37:00 GMT

Hello,

I tried all the combinations. telnet is giving the below error:

Could not open connection to the host, on port 23: Connect failed

putty is giving error : access denied

can you please clarify the below:

what is the port number to use : 22/23?

laptop should be connected to any wifi network?

Re: My rukus wireless is not working

Vásquez_Fer — Thu, 03 Nov 2022 17:02:16 GMT

@sumeshp

Port 22 is used for ssh purposes and 23 for telnet purposes.

SSH is a secure connection for that reason ask you for a username or password

Laptop should be connected to your local network it can be your router ( from your Internet provider ) via 'WiFi or Ethernet ' or to the Access Points 'Wi-Fi' to the switch via 'Ethernet'.

If you already tried all combinations the only way now to access is via console ( this step does not required internet connection )

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/td-p/46759.

Through the console we can omit the password if it request an access password.

Best Regards

Fernando Vasquez

Re: My rukus wireless is not working

Vásquez_Fer — Thu, 03 Nov 2022 17:14:00 GMT

Hi @sumeshp

Also here is the data for the password recovery once you are console in the ICX 7150-c12p

Video link:https://www.youtube.com/watch?v=XJS28DWbHM4

Reference: https://support.purdi.com/hc/en-gb/articles/360016495292-Ruckus-ICX-Password-Recovery-Resetting-a-Switch

1-When you are connected via console, and you see that ask you for a password

Key Combination: Ctrl+y, release, tap 'm', tap 'Enter'

OS>

4-just write reset

OS>reset

2-. While the system is booting, before the initial system prompt appears,

enter b to enter the boot monitor mode.

Enter 'b' to stop at boot monitor: 0

In this Part you must press B before the counter ends

3-Enter no password. (You cannot abbreviate this command.)

ICX7650-Boot> no password

00 00 00 00

OK! Skip password check when the system is up.

4-Boot up or reload the unit using the following commands:

ICX7650-Boot>Boot_primary

ICX7650-Boot>Reset

5-Once finished booting up you can skip the password and continue with the normal process

Re: My rukus wireless is not working

sumeshp — Thu, 03 Nov 2022 18:28:14 GMT

Hello,

I was trying to connect to console. In my device manager i don't see the port options. I tried connecting to COM1, COM2 and COM3. It is not connecting and giving error "unable to connect to COM1"

Re: My rukus wireless is not working

sumeshp — Thu, 03 Nov 2022 19:48:45 GMT

Hello,

When I logging into my unleashed mobile app, the router is showing as disconnected. is this an expected behavior?

Re: My rukus wireless is not working

Vásquez_Fer — Thu, 03 Nov 2022 21:12:23 GMT

Hi @sumeshp

Did you install the software before connecting the cables and make sure is the correct cable ( most of the times the cables that are used to charge devices do not work ).

It shows disconnected for the Routing code issue that we need to fix first also that warning message does not mean that the switch hardware issues or something related.

Best Regards

Fernando Vasquez

Re: My rukus wireless is not working

sumeshp — Thu, 03 Nov 2022 20:58:37 GMT

Hello,

Yes, I installed all the softwares mentioned in the page and connected with right cables. The solution seems to be not working for me. I am not getting the resolution even after lot of back and forth. Can you please fix this issue ASAP?

Re: My rukus wireless is not working

Yarenis — Thu, 03 Nov 2022 21:37:56 GMT

Hi @sumeshp

If you see from the Unleashed APP or Dashboard page that the Switch is disconnected, you may be having a routing code issue, this means the Switch is booting from the wrong partition and the only way to access due to connectivity issues will be through console access, so it will require the Putty APP, a USB/Type C cable and the computer to access through the console, by default the COM# will show up on your computer ones you connect the USB/Type C cable let me add the Guides will help.

Note: please read ALL the information step by step

1:How to console in the ICX-7150-12c using a Windows Machine

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

2:How to Fix Routing code issues on Lennar Home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

Re: My rukus wireless is not working

sumeshp — Mon, 26 Dec 2022 23:23:50 GMT

Hello,

This issue reappears again now. I tried to connect the console directly now..it is not accepting any of the user credentials you have provided earlier. Also, it says cannot boot from primary as it cannot found and it is booting from secondary. Also, I am getting the user prompt as boot> or os> only. not able to go to switch> or router>. Since it is frequently going to secondary can you please replace this device as I think it is having issues,

Re: My rukus wireless is not working

Yarenis — Tue, 27 Dec 2022 15:50:18 GMT

Hi @sumeshp

Ok, that issue is totally different, according to your description, it seems that your Switch (ICX7150 Switch) may be stuck in boot mode, so in order to fix it, you need to get access via console, using two connections one is for console access using the USB to type C cable (the USB will be connected on your computer and the type C on your ICX7150 Switch) now the second connection will be an Ethernet cable from your computer to the out-of-band port on your ICX 7150 Switch) don't worry the next guide explains the port locations and there are pictures about it.

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin in both partitions primary and secondary.

1:Perform a factory reset, sometimes the Switch is moved from boot mode just with a factory reset.

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

When all the system LEDs blink green, all the configuration data are erased and the switch is returned to its factory configuration. When all the system LEDs are solid green, the erase process is complete and the system reloads. Once reloaded and the SYST LED is steady green, the factory reset is complete.

Ruckus ICX 7150/7650 -ERASE SYSTEM TO FACTORY DEFAULT WITH RESET BUTTON(Tutorial video)

https://www.youtube.com/watch?v=6jHMTdo_hK4&t=1s

2:Perform the software recovery in case the factory reset did not move the Switch from boot mode.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Ruckus ICX Recovery Load boot code from boot monitor technical tutorial video

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community