topic Re: Acess Points (r510) throttled slow wifi speed in RUCKUS Support for Lennar Homes

Acess Points (r510) throttled slow wifi speed

jason_simek — Sun, 19 May 2024 22:42:24 GMT

I am having throttle issues, meaning my speed from the wireless access points are very slow compared to ethernet connection.

Frontier/Ziply ISP modem/router - 600mbps download / 500mpbs upload (Ethernet Test)

Ruckus ICX7150 switch - 600mps download / 500mpbs upload (Ethernet Test)

Ruckus Access Points R510 - 28mbps download / 20mbps upload

Diagnostics tried already

Power cycle modem/switch
Reboot switch
Reboot access point master
Update firmware on switch and access points

Findings

Wireless test on multiple devices with same slow speed above
Switch says disconnected on unleashed app or IP address once logged in
All green solid lights on switch
All green solid lights on APs
48 clients connected to APs
Slow wifi speed

Re: Acess Points (r510) throttled slow wifi speed

pinky_ruckus — Mon, 20 May 2024 17:37:10 GMT

Hi @jason_simek ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are facing slow speed issues

I would request you to please refer to the below picture and share a picture of the same, showing FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.