topic Re: Need Help!!! in RUCKUS Support for Lennar Homes

Need Help!!!

Gaberod0007 — Sat, 18 May 2024 00:02:32 GMT

PoE is not working from ICX 7150-c12p to R510 access point. What do I need to do?

Re: Need Help!!!

Imran_ruckus — Mon, 20 May 2024 13:19:52 GMT

Hi @Gaberod0007

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that the PoE from the RUCKUS ICX-7150-C12P Switch is not working,

Please let us know the answers to the below queries to assist you better.

1. If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Need Help!!!

Imran_ruckus — Wed, 22 May 2024 20:36:11 GMT

Hi @Gaberod0007

Greetings! I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. Please help me with the requested information.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Need Help!!!

Imran_ruckus — Fri, 24 May 2024 20:42:41 GMT

Hi @Gaberod0007

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Need Help!!!

Imran_ruckus — Tue, 28 May 2024 21:19:30 GMT

Hi @Gaberod0007

Greetings!!!

I am writing to request an update on the status of the issue. Your prompt response would be greatly appreciated to proceed further.

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community