topic Re: Please help in RUCKUS Support for Lennar Homes

Please help

Clueless17 — Tue, 14 May 2024 19:38:16 GMT

I can no longer sign into my app. Power outage has caused all lights to go off in all 3 of my access points. I've held the reset buttons. I have no idea what I'm doing or how to get power back. Please assist.

Re: Please help

Imran_ruckus — Tue, 14 May 2024 19:49:06 GMT

Hi @Clueless17

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS Access Points have no power after a power outage.

Please let us know the answer to the below query to assist you better.

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answer to the above query and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Please help

Clueless17 — Tue, 14 May 2024 19:58:18 GMT

Re: Please help

Imran_ruckus — Tue, 14 May 2024 20:13:05 GMT

Hi @Clueless17

Thank you for the response and the information you shared.

I see from the picture you shared, that your RUCKUS ICX-7150-C12P Switch has an Orange/Amber light on SYST and Green on PWR. This means the Switch is stuck in the boot mode.

Please refer to the below RUCKUS Lennar Knowledge base self-help article explaining the process to get this issue resolved.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please follow the process and let me know if you need help at any point during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Please help

Imran_ruckus — Fri, 17 May 2024 21:04:09 GMT

Hi @Clueless17

Greetings!!!

Hope you are doing well.

Could you please provide an update on the status of the issue to proceed further?

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Please help

Imran_ruckus — Mon, 20 May 2024 21:03:28 GMT

Hi @Clueless17

Greetings!!!

Hope you are doing well.

Could you please provide an update on the status of the issue to proceed further?

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Please help

Imran_ruckus — Wed, 22 May 2024 20:33:08 GMT

Hi @Clueless17

Greetings! I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community