topic Re: Wifi or AP not working after AT&T router upgrade in RUCKUS Support for Lennar Homes

Wifi or AP not working after AT&T router upgrade

RFadtke — Fri, 17 May 2024 01:47:16 GMT

Hi...so no devices are working, echo, air condition controllers, TV etc. Is the AP not getting correct signal and or new network info? Thanks

Re: Wifi or AP not working after AT&T router upgrade

Chandini — Fri, 17 May 2024 09:20:20 GMT

Hi RFadtke

Thank you for reaching us.

Could you please let me know what is the AP model you are looking for help with ? Are you looking for assistance with AP or switch ?
Could you please let me know if you are from Lennar Homes ?
Which is the switch model you are using ? Could you share a picture of front panel of the switch ?

Thanks

Re: Wifi or AP not working after AT&T router upgrade

RFadtke — Fri, 17 May 2024 13:40:15 GMT

Yes Lennar I think it's the 510 model I don't know what I need help with, I'm guessing because the wifi network and password changed so how does this equipment get the new login?

Re: Wifi or AP not working after AT&T router upgrade

Imran_ruckus — Fri, 17 May 2024 14:24:08 GMT

Hi @RFadtke

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working after changing the Internet Service Provider (ISP).

This issue happens when the Access Points are unable to contact the new gateway after changing ISP.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Wifi or AP not working after AT&T router upgrade

RFadtke — Fri, 17 May 2024 14:36:36 GMT

One AP please see the images I sent of all the equipment thanks!

Re: Wifi or AP not working after AT&T router upgrade

RFadtke — Fri, 17 May 2024 14:37:26 GMT

here again

Re: Wifi or AP not working after AT&T router upgrade

Imran_ruckus — Fri, 17 May 2024 15:08:16 GMT

Hi @RFadtke

Thank you for the response and the detailed information you shared.

As per the light status of the RUCKUS ICX-7150-C12P Switch and R510 Access Point, they are in a normal state. Even connections seem to be correct.

Please note if your ISP modem is directly connected to the ICX-7150-C12P Switch, it doesn’t work only with Modem. The connection must be from a Router or Modem-Router combo device. Could you please confirm this once?

Please refer to the short guide link below about how to connect the devices as a reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

If the Switch is connected with a Router or Modem Router combo as described above, please unplug the ethernet cable from the Switch port and connect to any other 1 in-12 ports (as highlighted in the below screenshot) once you plug it into the other port, please reboot (unplug and plug from the power outlet) your ISP Router and the RUCKUS ICX-7150-C12P Switch once.

Please follow the process and let me know if that works.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Wifi or AP not working after AT&T router upgrade

RFadtke — Fri, 17 May 2024 19:37:14 GMT

Hello??

Re: Wifi or AP not working after AT&T router upgrade

Imran_ruckus — Fri, 17 May 2024 19:41:57 GMT

Hi @RFadtke

Thank you for the response and the detailed information you shared.

As per the light status of the RUCKUS ICX-7150-C12P Switch and R510 Access Point, they are in a normal state. Even connections seem to be correct.

Please refer to the short guide link below about how to connect the devices as a reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Please follow the process and let me know if that works.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Wifi or AP not working after AT&T router upgrade

RFadtke — Fri, 17 May 2024 20:22:43 GMT

Hello?

Re: Wifi or AP not working after AT&T router upgrade

Imran_ruckus — Fri, 17 May 2024 20:38:57 GMT

Hi @RFadtke

Could you please answer the requested queries and confirm if you followed the instructions shared in my previous post?

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Wifi or AP not working after AT&T router upgrade

RFadtke — Fri, 17 May 2024 23:09:22 GMT

I'll try it...question, there is no need or nowhere to input a new wifi ID/password correct? This should happen automatically?

Re: Wifi or AP not working after AT&T router upgrade

RFadtke — Sat, 18 May 2024 01:22:23 GMT

Did not work....please help!

Re: Wifi or AP not working after AT&T router upgrade

RFadtke — Sat, 18 May 2024 01:40:37 GMT

Does the AP need to be reset? How does it get the new login info??

Re: Wifi or AP not working after AT&T router upgrade

RFadtke — Sat, 18 May 2024 16:37:05 GMT

HELLO??

Re: Wifi or AP not working after AT&T router upgrade

Imran_ruckus — Mon, 20 May 2024 13:02:51 GMT

Hi @RFadtke

Greetings,

Thank you for your correspondence and the valuable information provided.

We regret any inconvenience experienced.

We may need to factory reset your RUCKUS R510 APs as it has lost connectivity to the new gateway since you have changed ISP. Please perform a factory reset on the Access Points, followed by the establishment of a new Wi-Fi Network/SSID. For detailed instructions on the factory reset process of RUCKUS R510 Access Points, please consult the following self-help article from the RUCKUS Lennar Knowledge Base:

Factory reset process of the RUCKUS R510 Access Points

We appreciate your patience and understanding in this matter.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Wifi or AP not working after AT&T router upgrade

Imran_ruckus — Wed, 22 May 2024 20:35:12 GMT

Hi @RFadtke

Greetings! I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Wifi or AP not working after AT&T router upgrade

Imran_ruckus — Fri, 24 May 2024 20:41:47 GMT

Hi @RFadtke

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Wifi or AP not working after AT&T router upgrade

Imran_ruckus — Tue, 28 May 2024 21:18:44 GMT

Hi @RFadtke

Greetings!!!

I am writing to request an update on the status of the issue. Your prompt response would be greatly appreciated to proceed further.

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community