topic R510 Acess point not powering on in RUCKUS Support for Lennar Homes

R510 Acess point not powering on

this14linda — Fri, 17 May 2024 13:30:25 GMT

ICX 7150-c12p: system an power light green

qty 2: R510 Access Point

We had a power outage last night and the r510 no longer have any lights coming on.

I rebooted the entire system: no change

Reset the r510 and nothing

Before concluding the access points are bad, I want to make sure there isn't more I could check. Both going out at the same time makes me think they got fried.

Re: R510 Acess point not powering on

Imran_ruckus — Fri, 17 May 2024 14:16:49 GMT

Hi @this14linda

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS Access Points are not powering on after a power outage.

As per the light status of the RUCKUS ICX-7150-C12P Switch (PWR and SYST are Green) you mentioned, they are in a normal state. However, this issue happens when the Switch ports get into a disabled state after a power outage.

To fix this issue, please refer to and follow the steps described in the below RUCKUS Lennar Knowledge Base self-help article.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/NO-Power-on-Access-Points-and-ICX-7150-C12P-Switch-with-GREEN/ta-p/72186

Please follow the process and let me know if you need help at any point during the process.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 Acess point not powering on

this14linda — Fri, 17 May 2024 15:39:19 GMT

I downloaded the ip software, but the ruckus device does not have an IP address, just a MAC address. I went to terminal and got the attached information. I am out of my depth on this part and could use some help! Thanks. i tried to upload a picture of both the ip address and terminal but it won't allow me. terminal is telling me the enteractive shell is zsh and i would need to update.

Re: R510 Acess point not powering on

Imran_ruckus — Fri, 17 May 2024 16:08:47 GMT

Hi @this14linda

Greetings!!!

Thank you for the response and the update you shared.

Please note, the Switch MAC address won’t work to access CLI. We need an IP address for the same.

Before uploading any picture please log in to the RUCKUS account and you can upload the image.

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address. Please try to login here.

Please check the other IP Addresses from the IP scan results, by the name of Ruckus Wireless or Brocade Communications to confirm the IP address of the Switch. Try to log in on the web Switch portal.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 Acess point not powering on

this14linda — Fri, 17 May 2024 16:35:59 GMT

The ruckus wireless is the only one that doesn't have an IP address. I am using Mac with Sonoma OS.

Re: R510 Acess point not powering on

Imran_ruckus — Fri, 17 May 2024 16:51:08 GMT

Hi @this14linda

Thank you for the response and the update.

Please try to reset the Switch as described in the below VIDEO then try to IP scan once again.

VIDEO link: https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 Acess point not powering on

this14linda — Fri, 17 May 2024 17:59:13 GMT

Do you have any suggested repair services that deal with your equipment. This is way out of my expertise and I have already spent 6 hours on it. Any direction you can point me would be greatly appreciated!

Re: R510 Acess point not powering on

Imran_ruckus — Fri, 17 May 2024 18:20:45 GMT

Hi @this14linda

Thank you for the response.

Apologies for the inconvenience. This forum is on best best-effort support basis.

Regrettably, RUCKUS does not provide on-site technical support for Lennar Homes. We recommend attempting a hard reset of the switch as outlined in my previous message and rechecking the IP scan. Occasionally, after a reset, access points may also receive power.

Additionally, could you kindly confirm whether you have access to a Windows laptop?

Thank you once again for your patience and cooperation.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: R510 Acess point not powering on

this14linda — Fri, 17 May 2024 18:55:43 GMT

I can confirm no access to anything windows. The video said that if I do a reset, everthing will need to be reconfigured, I think that is way out of my comfort level.

Re: R510 Acess point not powering on

Imran_ruckus — Fri, 17 May 2024 19:07:14 GMT

Hi @this14linda

Thank you for the response and the update.

Please note, there is no configuration required only need to reset the Switch using paper clip.

Please refer to the below guide and VIDEO:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let me know if you need any help during the process.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 Acess point not powering on

this14linda — Fri, 17 May 2024 19:33:10 GMT

i went ahead and did a reset thinking I had nothing to lose. The lights all came on and then off very quickly. They did not blink like in the video. It did not register an IP address in LanScan. still no power to the r510. i've added pictures of the switch configuration.

Re: R510 Acess point not powering on

this14linda — Fri, 17 May 2024 19:36:20 GMT

I HAVE AN IP ADDRESS!

Re: R510 Acess point not powering on

Imran_ruckus — Fri, 17 May 2024 19:40:32 GMT

Hi @this14linda

Thank you for the response and the update.

If you see an Switch IP address please try to browse it on the web browser and try logging in. As described in one of my previous posts.

Kindly inform me of your success in accessing the Switch dashboard through the browser.

Once again, thank you for your cooperation and understanding throughout this process. Your patience is greatly appreciated.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 Acess point not powering on

this14linda — Fri, 17 May 2024 19:47:27 GMT

What would be the correct syntax for the next step in terminal mode to enter the IP address?

Re: R510 Acess point not powering on

Imran_ruckus — Fri, 17 May 2024 19:49:33 GMT

Hi @this14linda

Greetings!!!

Thank you for the response and the update you shared.

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address. Try to log in on the web Switch portal and confirm.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 Acess point not powering on

this14linda — Fri, 17 May 2024 21:45:31 GMT

I entered the IP address in the browser and it verified the switch. I found the earlier instructions you gave about the login. But what should I use as a username and password.

Re: R510 Acess point not powering on

Imran_ruckus — Mon, 20 May 2024 13:09:44 GMT

Hi @this14linda

Greetings!!!

Thank you for the response and the update.

Please follow the below screenshot and enable Telnet to access CLI.

Once you enable Telnet try to access CLI from the MAC terminal as described below. And share the output of the commands mentioned below in this post.

If you have a MAC device, please try the below process.

Example "open terminal":

Telnet: Example

nc 10.0.0.132 23 (Format is : nc <ip address of the switch> 23)

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 Acess point not powering on

Imran_ruckus — Wed, 22 May 2024 20:35:26 GMT

Hi @this14linda

Greetings! I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: R510 Acess point not powering on

Imran_ruckus — Fri, 24 May 2024 20:42:09 GMT

Hi @this14linda

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: R510 Acess point not powering on

Imran_ruckus — Tue, 28 May 2024 21:18:59 GMT

Hi @this14linda

Greetings!!!

I am writing to request an update on the status of the issue. Your prompt response would be greatly appreciated to proceed further.

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community