topic Re: no internet in RUCKUS Support for Lennar Homes

no internet

racheal — Sun, 12 May 2024 01:02:33 GMT

power and control light on.

3 access points not connected to internet.

Re: no internet

Imran_ruckus — Mon, 13 May 2024 14:54:36 GMT

Hi @racheal

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, with no Internet connectivity.

Please let us know the answers to the below queries to assist you better.

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: no internet

Imran_ruckus — Wed, 15 May 2024 20:55:25 GMT

Hi @racheal

Greetings!!!

Hope you are doing well.

Could you please provide an update on the status of the issue to proceed further?

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: no internet

racheal — Mon, 20 May 2024 14:25:32 GMT

Good morning,

I did not get this figure out yet. it was working, we had a power outage this caused it to stop working. There are 3 access points, one of them shows blinking green power and solid control. one shows a solid red power light. And the 3rd shows both power and control blinking. The switch has all green light.

Re: no internet

Imran_ruckus — Mon, 20 May 2024 15:08:18 GMT

Hi @racheal

Greetings!!!

Thank you for the response and the update.

Please help me with the requested pictures mentioned in my first response.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: no internet

racheal — Mon, 20 May 2024 15:48:25 GMT

How do I do that?

Re: no internet

racheal — Mon, 20 May 2024 15:49:25 GMT

IMG_2819.mov - OneDrive

IMG_2818.mov - OneDrive

IMG_2817.jpeg - OneDrive

IMG_2820.mov - OneDrive

Re: no internet

Imran_ruckus — Mon, 20 May 2024 16:44:31 GMT

Hi @racheal

Greetings!!!

Thank you for the response and the information you shared.

I see from the video you shared, seems like the ethernet cable which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshots. Please unplug the ethernet cable and plug it into the correct port. Reboot (unplug and plug from the power outlet) your ISP Router and RUCKUS Switch once then check the Internet connectivity via RUCKUS setup/APs.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: no internet

racheal — Mon, 20 May 2024 17:49:00 GMT

Thanks for your help Imran it worked, but why is one 5g green and the others 5g is orange?

Re: no internet

racheal — Mon, 20 May 2024 17:51:35 GMT

Thanks Imran, this worked. but why is the 5g solid green on one and blinking orange on the other 2?

Re: no internet

Imran_ruckus — Mon, 20 May 2024 18:10:27 GMT

Hi @racheal

Greetings!!!

Thank you for the response and the update.

Great!!! Good to know that it is now working.

I would like to bring to your attention that the amber lights on both the 2.4G and 5G bands indicate normal functioning. Specifically, when the lights are amber, it signifies that the connectivity is established, yet no devices or clients are currently connected. Subsequently, upon the connection of any device or client to either the 2.4G or 5G radio, the lights transition to green.

For further clarification regarding the light status of the RUCKUS R510 Access Point, I encourage you to consult the following link:

RUCKUS R510 Access Point Light Status Guide.

Please feel free to reach out should you have any further inquiries on this matter.

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Once again, I appreciate your patience and cooperation.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community