topic Re: Recover Me Password in RUCKUS Support for Lennar Homes

Recover Me Password

Tessah-H — Wed, 15 May 2024 18:54:23 GMT

I recently had my switch replaced, I have the ICX7150-C12P. Yesterday I swapped out the router from my internet provider (reattached everything as it was) and the wifi signal previously assigned to the switch stopped broadcasting. I did a factory reset of my switch and now I see Recover.me-0DA9B0 and Recover.me-257270 broadcasting. I do not have the passwords for these, so I searched the forum and found to use the serial number of the device, which did not work nor did ruckus-<admin password>

Also to note. I do not have a ruckus unleashed admin username for network or admin password for network. The precious ones (admin) and (lennar) do not work. How do I create or obtain a new admin login and password for the ruckus network?

Re: Recover Me Password

Imran_ruckus — Wed, 15 May 2024 19:18:43 GMT

Hi @Tessah-H

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS network is not working after connecting a New RUCKUS ICX-7150-C12P Switch.

We suggest you factory resetting your RUCKUS Access Points and configure them with a new Wi-Fi network/SSID. Please refer to the below RUCKUS Lennar Knowledge base self-help article for the Access Points factory reset process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the-RUCKUS-R510-Access-Points-for/ta-p/73964

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Recover Me Password

Imran_ruckus — Fri, 17 May 2024 21:04:35 GMT

Hi @Tessah-H

Greetings!!!

Hope you are doing well.

Could you please provide an update on the status of the issue to proceed further?

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Recover Me Password

Imran_ruckus — Mon, 20 May 2024 21:04:03 GMT

Hi @Tessah-H

Greetings!!!

Hope you are doing well.

Could you please provide an update on the status of the issue to proceed further?

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Recover Me Password

Imran_ruckus — Wed, 22 May 2024 20:33:48 GMT

Hi @Tessah-H

Greetings! I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Recover Me Password

Tessah-H — Thu, 23 May 2024 14:47:39 GMT

I followed these steps and the configure.me wifi started broadcasting. However, after I connect to it via my phone and open the mobile app I get stuck on the "done !" page. It just spins and spins but never finishes. What do I do?

Steps followed:

1. connected to configure.me

2.Opened Ruckus App

3. Clicked Typical Install

4. Clicked Start

5. (waited for) Setting up Unleashed Page

6. App says "Done !" with a small grey square spinner box - stays here for up to an hour

Re: Recover Me Password

Imran_ruckus — Thu, 23 May 2024 14:52:59 GMT

Hi @Tessah-H

Greetings of the day!

I appreciate your prompt response and the provided update.

Could you kindly assist with executing the factory reset procedure on a web browser utilizing a laptop?

For reference, you may follow the guidelines outlined in the following resource: Ruckus Unleashed Set-up using Web.

Should you require any assistance or encounter any challenges throughout the process, please do not hesitate to reach out.

Once again, thank you for your patience and cooperation.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Recover Me Password

Tessah-H — Thu, 23 May 2024 14:52:59 GMT

Another issue is. When I tried to follow the instructions to reset my ruckus password, the site referenced in this video does not load:

Please follow this Video link for the password recovery setup process.

the webpage says:

This site can’t be reached

Check if there is a typo in unleashed.ruckuswireless.com.

If spelling is correct, try running Windows Network Diagnostics.

DNS_PROBE_FINISHED_NXDOMAIN

Re: Recover Me Password

Imran_ruckus — Thu, 23 May 2024 14:56:50 GMT

Hi @Tessah-H

I hope this message finds you well.

I would like to emphasize the criticality of performing a factory reset on the Access Point to ensure the successful operation of the Unleashed system. It's imperative to note that the password recovery configuration process outlined in the provided video will not be effective without this initial reset.

Should you have any further inquiries or require clarification on this matter, please feel free to reach out.

Thank you once again for your understanding and cooperation.

Best regards,

Imran Sanadi RUCKUS Lennar Home Community

Re: Recover Me Password

Tessah-H — Thu, 23 May 2024 14:59:29 GMT

I tried this just now. On my laptop I connected to configure.me, then I in a new web browser I typed in :unleashed.ruckuswireless.com

I tried this on 3 different browsers: Chrome, Microsoft Edge and Wavebrowser

here is what happened:

Re: Recover Me Password

Tessah-H — Thu, 23 May 2024 15:03:00 GMT

understood. I am unable to open unleashed.ruckuswireless.com - see earlier post. How do I proceed?

Re: Recover Me Password

Imran_ruckus — Thu, 23 May 2024 15:04:54 GMT

Hi @Tessah-H

Thank you for your response and the provided update.

To troubleshoot the issue, kindly attempt accessing the following link: https://unleashed.ruckuswireless.com/.

If you encounter any difficulties, I recommend verifying if your laptop's firewall is enabled.

Should it be enabled, please follow the instructions outlined in the following link to disable it then retry:

Microsoft Defender Firewall - Turn On or Off.

Your prompt attention to this matter is greatly appreciated.

Please do not hesitate to reach out if you require further assistance or encounter any additional challenges.

Thank you once again for your understanding and cooperation.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Recover Me Password

Tessah-H — Thu, 23 May 2024 15:20:26 GMT

I turned the firewall off and use the link provided I was now able to open the webpage. It stays “building the Unleashed Network. It may take a few minutes” it has been 10 minutes. No change. How long does this step usually take?

Re: Recover Me Password

Tessah-H — Thu, 23 May 2024 15:34:19 GMT

Nothing seems to be happening here, how do I proceed?

Re: Recover Me Password

Imran_ruckus — Thu, 23 May 2024 15:40:48 GMT

Hi @Tessah-H

I appreciate your prompt response and the provided update.

Typically, the factory reset process takes approximately 10-15 minutes to complete. Once completed, you should be able to detect new Wi-Fi WLAN signals emanating from the RUCKUS APs you configured during the factory reset process.

Upon detecting these signals, kindly attempt to connect to the network and verify if you can access the internet successfully.

Please keep me informed regarding the outcome of this procedure.

Thank you once again for your patience and cooperation.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Recover Me Password

Tessah-H — Thu, 23 May 2024 16:12:53 GMT

I tried this for about 30 minutes, no luck so I rebooted and tried again. No luck. I am trying a third time.

Re: Recover Me Password

Imran_ruckus — Thu, 23 May 2024 16:27:33 GMT

Hi @Tessah-H

Thank you for the information you shared.

To check further please let us know the answers to the below queries:

1. Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports

2. May I know how many Access Points are connected to the Switch?

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Recover Me Password

Imran_ruckus — Fri, 24 May 2024 20:40:02 GMT

Hi @Tessah-H

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Recover Me Password

Imran_ruckus — Tue, 28 May 2024 21:18:05 GMT

Hi @Tessah-H

Greetings!!!

I am writing to request an update on the status of the issue. Your prompt response would be greatly appreciated to proceed further.

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Recover Me Password

Imran_ruckus — Fri, 31 May 2024 20:15:14 GMT

Hi @Tessah-H

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community