topic Re: R510 not working in RUCKUS Support for Lennar Homes

R510 not working

scoobydoo — Mon, 06 May 2024 17:33:59 GMT

My R510 is not working and I've tried resetting and other suggestions from the many posts with the same issue. No suggestions are fixing the problem. This is the 2nd time for this issue and is frustrating it keeps happening. How do I get my Ruckus back online?

Re: R510 not working

pinky_ruckus — Mon, 06 May 2024 20:29:43 GMT

Hi @scoobydoo ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS Access point is not working.

Could you please let us know the answers to the below queries to assist you better?

Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?
On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

4.May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: R510 not working

pinky_ruckus — Thu, 09 May 2024 18:51:14 GMT

Hello @scoobydoo ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence.
Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: R510 not working

scoobydoo — Tue, 14 May 2024 12:58:18 GMT

there was a power outage. On the switch there is a green and amber light. on the ICX-7150-C12P there are no lights on.

Re: R510 not working

Imran_ruckus — Tue, 14 May 2024 14:14:40 GMT

Hi @scoobydoo

Greetings!!!

Thank you for the response and the information you shared.

If your RUCKUS ICX-7150-C12P Switch has an Orange/Amber light on SYST and Green on PWR. This means the Switch is stuck in the boot mode.

Please refer to the below RUCKUS Lennar Knowledge base self-help article explaining the process to get this issue resolved.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please follow the process and let me know if you need help at any point during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 not working

scoobydoo — Tue, 14 May 2024 14:50:59 GMT

it is now stuck in rest mode I guess, the yellow lights just keep flashing

Re: R510 not working

Imran_ruckus — Tue, 14 May 2024 14:59:56 GMT

Hi @scoobydoo

Thank you for the response and the update.

When all the lights on the Switch flash amber after some time PWR and SYST lights should turn green. That indicates the Switch is back in its normal state.

If the flashing doesn't stop for a long time, please try to reset the Switch with a paper clip multiple times as described in the guide.

Even if that doesn't work, the only option left is performing the software recovery on the Switch.

Please perform the software recovery as describe in the same article and let me know if you need help at any point during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 not working

scoobydoo — Tue, 14 May 2024 16:41:39 GMT

I am not getting anywhere with the hard reboot. My screens are not taking me to the same screens the instructions are telling me I should be getting. The folders are an issue also. I am stuck

Re: R510 not working

Imran_ruckus — Tue, 14 May 2024 17:19:52 GMT

Hi @scoobydoo

Thank you for the response and the update.

Please share a screenshot of the screen you are stuck during the software recovery process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 not working

scoobydoo — Tue, 14 May 2024 17:29:18 GMT

how do I do that

Re: R510 not working

Imran_ruckus — Tue, 14 May 2024 18:21:47 GMT

Hi @scoobydoo

Could you kindly provide a screenshot of your laptop displaying the step at which you're encountering difficulties during the software recovery process?

Thank you once again for your cooperation.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: R510 not working

Imran_ruckus — Fri, 17 May 2024 21:01:37 GMT

Hi @scoobydoo

Greetings!!!

Hope you are doing well.

Could you please provide an update on the status of the issue to proceed further?

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: R510 not working

Imran_ruckus — Mon, 20 May 2024 21:02:42 GMT

Hi @scoobydoo

Greetings!!!

Hope you are doing well.

Could you please provide an update on the status of the issue to proceed further?

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: R510 not working

scoobydoo — Tue, 21 May 2024 12:53:04 GMT

My switch is still not working. I don't have the time currently to start this process over and sit and wait hours for an email response for support.

Re: R510 not working

Imran_ruckus — Tue, 21 May 2024 13:24:34 GMT

Hi @scoobydoo

Greetings!!!

Thank you for the response.

Apologies, We suggest you replying between 8.00AM to 5.00 PM EST hours for quick response. That is working hours for Lennar technical assistance center.

We have tried to create the guides as non-technical as possible so that they are not much difficult to follow. However, if you continue to have difficulty following the process, we recommend that you seek outside help or a technician.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.