topic Re: Access Point Keeps droping in RUCKUS Support for Lennar Homes

Access Point Keeps droping

Aly — Wed, 08 May 2024 22:46:29 GMT

Hello,

Over the last couple of days we have had issues with our access point. They have been going off line. No power. Initially after I restarted the system(turned power off by unplugging) they would restart and stay on for a period of time. Yesterday after restarting the system the power came back to then go off again after about 10 minutes. This happened multiple times so I followed instructions from previous posts to “reset” the system using the pin hole. This worked and they AP stayed on until this afternoon.

Rebooted on 5/7 at 3:30. Worked fine until went off line again on 5/8 at 4:30. Main ports showing lights, ports for ethernet to AP blank- no lights, PWR and SYS light show green. Reset at 4:30, went back off again at 4:49.

Reset at 4:57 and power returned briefly to the AP, but never fully loaded system to allow for internet access.

When working the face of the unit shows PWR and SYS green, the lights on port 1 and 2(AP ports) as green and all other ports as orange. When the AP goes out port 1 and 2 are not showing any lights.

Re: Access Point Keeps droping

pinky_ruckus — Thu, 09 May 2024 15:33:45 GMT

Hi @Aly ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that your APs are dropping the connection and the lights are OFF.

As you mentioned that the PWR and SYS lights are GREEN on the Switch, the switch should be in the normal state. The lights on the AP are OFF when the Switch ports get into the disabled state and do not transmit power to the Access points.

I would suggest you to please unplug the AP ports and connect it to one of the other 12 ports in the switch and check if the AP is getting power lights.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Access Point Keeps droping

Aly — Thu, 09 May 2024 20:16:23 GMT

@Pinky,

Thank you. I just moved the two APs to different ports and we will see if they stay on. I was able to get access to the Ruckus unleashed earlier and confirmed that both AP have been updated to most recent firmware. I have not, however, updated the firmware on the switch, made my eyes cross trying to figure out how to do that.

Re: Access Point Keeps droping

pinky_ruckus — Thu, 09 May 2024 21:37:40 GMT

Hi @Aly ,

Thank you for sharing the update.

From the update you shared, we understand that you are looking to upgrade the Switch version.

Before we can help, we need to check which version the Switch is currently running.

Please follow the below steps and help us with the queries,

1. To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Access Point Keeps droping

Aly — Fri, 10 May 2024 17:42:28 GMT

Hi @Pinky,

I was able to get the AP working long enough to complete the above request. I have been trying to add the screen shot, however I keep getting invalid errors. When I input enable the result was: No password has been assigned yet.

show version: copyright (c) 1996-2017 Brocade Communications Systems, Inc. All rights reserved. Unit 1 Compiled on Aug 14 2017 at 6:54:44 labeled as SPS08061a (24723488 bytes) from Primary SW : Version 08.0.61aT211. Compressed Boot-Monitor Image size = 786944, Version 10.1.10T225 (mnz10110) Compiled on Sun Jun 25 09:25:15 2017.

Is there an email address I can send the screen shot to? It will take me days to type this all out

Re: Access Point Keeps droping

Imran_ruckus — Fri, 10 May 2024 18:56:54 GMT

Hi @Aly

Greetings!!!

Thank you for the response and the information you shared.

As I see from the output you shared, your RUCKUS ICX-7150-C12P Switch is on an older 08061a version and requires an upgrade.
Before we assist you with the Switch upgrade, could you please let me know if you are using the Windows laptop to access CLI?

Please confirm.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access Point Keeps droping

Aly — Fri, 10 May 2024 19:15:34 GMT

Hello Imran,

Yes I am. Could the outdated version be what is causing the AP to lose power?

Aly

Re: Access Point Keeps droping

Imran_ruckus — Fri, 10 May 2024 19:34:14 GMT

Hi @Aly

Thank you for your response.

We have identified that the older non-UFI version on your RUCKUS ICX-7150-C12P Switch is causing the switch ports to become disabled resulting in not transmitting power through ports. To mitigate this issue, we will need to upgrade the Switch.

Before we assist with the upgrade, as requested in my previous communication, could you please confirm whether you are using a Windows laptop to access CLI?

Thank you once again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Access Point Keeps droping

Aly — Fri, 10 May 2024 19:56:43 GMT

Yes, I am using a windows laptop.

Re: Access Point Keeps droping

Imran_ruckus — Fri, 10 May 2024 20:37:44 GMT

Hi @Aly

Thank you for the response and the information.

Please refer to the below RUCKUS Lennar Knowledge base self-help article for the upgrade process that helps you to upgrade the Switch to the recommended 08095g version.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-7150-C12P-from-Non-Unified-Forwarding/ta-p/71353

As you can access the CLI, we suggest you upgrade the Switch using 2nd option from the guide.

PLEASE NOTE: The upgrade path for you would be: 08.0.61a>>08.0.80f>>08.0.95g. Just upgrade your Switch to the 08.0.80f version manually using CLI and IGNORE upgrading to 08.0.95g since we have an upgrade tool released recently that will automatically upgrade the Switch to the 08.0.95g version when the Switch is on 08.0.80f version. Simply you need to enter IP Address, Username and password of the Switch in the software.

Refer to the below link to download the Upgrade software for Windows:

https://support.ruckuswireless.com/software/3837-lennar-upgrade-tool-mvp-windows

Refer to the below link to download the Upgrade software user manual:

Upgrade Tool User Guide for Lennar SmartHome users:

https://support.ruckuswireless.com/documents/4754

Please let me know if you need any help during the process.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access Point Keeps droping

Aly — Sun, 12 May 2024 19:14:23 GMT

Hello @Imran,

At this point my AP are not powering on at all. I connected my laptop to the switch and used the usb to load the objects. When I get to the point of copy flash disk0 mnz10114.bin bootrom, i get the following error codes= PoE Fatal: Vmain (48v) fault has forced all ports on slot 0 to lose power.

I am at a loss at this point, as I am not the most computer savy and just trying to get the internet back on in my home

Re: Access Point Keeps droping

Imran_ruckus — Mon, 13 May 2024 12:23:51 GMT

Hi @Aly

Greetings!!!
Thank you for the response and the update.

We suggest you try upgrading the Switch using CLI, 2nd option from the RUCKUS Lennar Knowledge base article.

Please let me know if you stuck during the upgrade process in this option.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access Point Keeps droping

Aly — Mon, 13 May 2024 20:59:49 GMT

Hi @Imran.

I was able to perform the upgrade to 08080f however after booting, the AP went down again and I received the following errors.

Re: Access Point Keeps droping

Imran_ruckus — Mon, 13 May 2024 21:05:20 GMT

Hi @Aly

Greetings!!!

Thank you for the response and the update.

Could you please now check if the Access Points has a stable power and Internet connectivity.

Please check and confirm.

Thank you again. Your time and patience are greatly appreciated.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access Point Keeps droping

Aly — Mon, 13 May 2024 22:34:40 GMT

@Imran,

Currently they do not have power. The switch has power the sys and pwr are green, the other items that are connected to the ports are showing orange. The AP plugged into the switch are not showing green, they are blank, which is what happens when they do not have power.

Re: Access Point Keeps droping

Aly — Mon, 13 May 2024 22:40:49 GMT

@Imran,

Here is the rest of the flow from putty

Re: Access Point Keeps droping

Aly — Tue, 14 May 2024 01:54:27 GMT

Hi @ Irman,

I reset the switch to factory setting to get the POE fatal error to allow me to re access the the switch. I uploaded the 08095gufi.bin file in putty, even though your last post said it was not needed. Once I performed the upgrade with the 95g, the APs came back online and now everything seems to be working again. I am really hopeful they stay online. While these forums are helpful, for those of us with limited network experience and zero knowledge about how this works, this was a very cumbersome task. It required a lot of look ups from other posts just to figure out how to stop the command from the PoE fatal error, which you did not tell me how to do. When I look at my setting, I have viewed 174 pages of messages read,and 833 minutes used. Those are not the minutes used on a non logged in device. If it weren't for my ability to try and problem solve this issue outside of this support, I don't think I would be where I am now. I have limited understanding of the systems that are being recommended to use to perform the actions recommended by this support team; if I were someone that had zero knowledge of what they were getting into, I would completely be lost. I can not fathom the number of #Lennar homeowners that have no idea of what they are dealing with and the only tech support they have is though this #community, if they find it. My issue could have been resolved in 2 hrs, vs 5 days if I could have gotten someone on the phone. While @Imran was very responsive, he/she does not have the capability to respond in real time that a phone call does. I commend @ Irman for their response time and dedication to my case and by no means is this a reflection of their actions, they were able to assist based on the communication they had. The platform for problem solving, however, is antiquated and time consuming.

Re: Access Point Keeps droping

Imran_ruckus — Tue, 14 May 2024 12:17:20 GMT

Hi @Aly

Greetings!!!

Thank you for the response and the detailed information you shared.

We suggested you upgrade to 08080f using CLI and then use the upgrade software to upgrade to the 08095g version to avoid that error. However, you can upgrade using CLI, the same as you did for 08080f. The upgrade tool will help to upgrade to 08095g without using any other tools. (For now, this tool is only work for the Switches that are on 08080f)
We are working internally on the upgrade software to make it work directly from any versions.

We appreciate your time and patience on this case. Please observe the connectivity for some days and let me know if there are any issues.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.