topic Re: Ruckus ICX 7150-C12P not working in RUCKUS Support for Lennar Homes

Ruckus ICX 7150-C12P not working

tgaroma — Sat, 11 May 2024 20:13:39 GMT

Ruckus ICX 7150-C12P not working is working after a power outage. We have to fix the issue with this post

on "How to perform a Software recovery on an ICX7150 switch". However, the issue is persisting. We need help. This has been going on for several weeks.

Re: Ruckus ICX 7150-C12P not working

Imran_ruckus — Mon, 13 May 2024 14:40:55 GMT

Hi @tgaroma

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not after a power outage.

Please let us know the answers to the below query to assist you better.

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answer to the above query and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150-C12P not working

tgaroma — Mon, 13 May 2024 21:41:49 GMT

Hello Imran,

When the ICX-7150-C12P is plugged in, the power is green and the SYS is orange. There are no lights on the other switch ports.

I have also included a picture of the modem. The orange line from the modem is connected to the switch.

Power - green & SYS - OrangeModem - Orange line from modem is connected to ICX-7150-C12P

Re: Ruckus ICX 7150-C12P not working

Imran_ruckus — Tue, 14 May 2024 14:12:21 GMT

Hi @tgaroma

Greetings!!!

Thank you for the response and the information you shared.

I see from the picture you shared, that your RUCKUS ICX-7150-C12P Switch has an Orange/Amber light on SYST and Green on PWR. This means the Switch is stuck in the boot mode.

Please refer to the below RUCKUS Lennar Knowledge base self-help article explaining the process to get this issue resolved.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please follow the process and let me know if you need help at any point during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150-C12P not working

tgaroma — Tue, 14 May 2024 15:22:38 GMT

Hello Irman,

I have tried those steps as I noted in my previous post

To summarize:

1. First, we can try to reset the Switch using a paper clip as described

I tried to reset the Ruckus ICX 7150-C12P. I unplugged the power, held the reset with the pin, and connected the Ruckus ICX 7150-C12P power. I released the pine after the status lights flight for a few seconds. This was repeated about 15 times, but it did not resolve the issue.

2. Perform the Software recovery process in the second solution

The major challenge here was finding the IP address for Ruckus ICX 7150-C12P. I scanned my network with https://www.advanced-ip-scanner.com/ but ICX 7150-C12P was not assigned an IP address. I confirmed this by scanning the network with ICX 7150-C12P plugged into power and unplugging it.

So, I need help with how to ISP can assign an IP address to the ICX 7150-C12P

Thank you

Re: Ruckus ICX 7150-C12P not working

Imran_ruckus — Tue, 14 May 2024 16:15:27 GMT

Hi @tgaroma

Thank you for the response and the update.

Please note, the Switch stuck on boot mode doesn't get any IP assigned by the ISP Router. However, software recovery process doesn't require Switch IP address. Everything in this process is a manual configuration.

Please refer to the link shared in my previous process and follow the Software recovery process once again. Please share a screenshot if you get any error or stuck at any point during the process.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150-C12P not working

tgaroma — Thu, 16 May 2024 22:25:31 GMT

Hi Imran,

I have followed the guidelines and stuck at the following.

I used Microsoft Surface Pro for this purpose. I used a USB (data cable) to connect the switch to the Surface Pro (the switch is detected by the Surface Pro).

Downloaded Putty and TFTP on the Surface Pro.

Downloaded the firmware.

Assigned IP address

When the putty was launched, I got a blank screen . I DID NOT GET "boot>" as anticipated

I have attached pictures of each step. Please advise what to do next.PortTFTGIP assignmentblank puttyfirmwareputty configuration

Re: Ruckus ICX 7150-C12P not working

Imran_ruckus — Fri, 17 May 2024 13:56:37 GMT

Hi @tgaroma

Greetings!!!

Thank you for the response and the update.

Could you please let me know if you installed the RUCKUS ICX-7150-C12P Switch drivers in your laptop?

If not, please make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file, driver should be installed. Then you can retry once.

Link:https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Link: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150-C12P not working

tgaroma — Sat, 18 May 2024 00:50:02 GMT

Imran,

I installed both and that didn't solve the issue. Please advise what would be the next.

I have a MacBook Pro. If you would like me to try to recover the software with it, send me the guidelines.

Re: Ruckus ICX 7150-C12P not working

tgaroma — Sun, 19 May 2024 22:51:05 GMT

Imran,

I have worked on it over the weekerror mesageconnection to computer - a normal USBconnection to switch - Type-C USBend. I did make progress, but this time I am getting an error message ... TIMEDOUT. I have attached pictures of the error and the connections.

FYI.. For the connection, I used a USB console cable with a Type-C connector (on one side you will have a Type-C USB and on the other side a normal USB). See the pictures attached.

THANK YOU

Re: Ruckus ICX 7150-C12P not working

Imran_ruckus — Mon, 20 May 2024 12:35:27 GMT

Hi @tgaroma

Greetings!!!

Thank you for the response and the detailed information you shared.

As you are getting the ‘host 192.168.0.0 not alive’ is usually due to the Windows firewall that blocks the connectivity.

Please refer to the below RUCKUS Lennar Knowledge Base self-help guide to fix this issue.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-host-192-168-0-x-is-not-alive-not-alive-error-during-the/ta-p/72117

Please perform the process once again after disabling the firewall as per the above article.

Let me know if you need help at any point during the process.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150-C12P not working

tgaroma — Tue, 21 May 2024 00:47:34 GMT

Imran,

I have followed the guidelines step by step, and the issue is still there. see the attached screenshots. I feel that the switch may need to be replaced.

Thank you

Re: Ruckus ICX 7150-C12P not working

Imran_ruckus — Tue, 21 May 2024 12:13:50 GMT

Hi @tgaroma

Greetings of the day!!!

Thank you for sharing the requested information.

Based on the troubleshooting done, you confirmed, and we saw that after the reset, booting up the Switch, and after trying the software recovery process, the failure persists. Switch has corrupt kernel image . This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.