https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Re-Software-recovery-on-an-ICX7150-switch-Problem-at-COM/m-p/79665#M18344 <P>admin test</P> Mon, 13 May 2024 13:20:15 GMT Imran_ruckus 2024-05-13T13:20:15Z https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Re-Software-recovery-on-an-ICX7150-switch-Problem-at-COM/m-p/79614#M18341 <P>Hello,</P><P>I would like to follow up on this topic. I am getting stuck on the network driver part. I added the ip addresses just like the instruction says and I added the ip addresses to the switch. For some reason, when I ping it is not receiving a response, hench "not alive." May I please get your help?</P> Fri, 10 May 2024 22:42:33 GMT https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Re-Software-recovery-on-an-ICX7150-switch-Problem-at-COM/m-p/79614#M18341 ranlagrand 2024-05-10T22:42:33Z https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Re-Software-recovery-on-an-ICX7150-switch-Problem-at-COM/m-p/79618#M18342 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1897.JPG" style="width: 200px;"><img src="https://community.ruckuswireless.com/t5/image/serverpage/image-id/11472iAA82F7CC9914A873/image-size/small/is-moderation-mode/true?v=v2&amp;px=200" role="button" title="IMG_1897.JPG" alt="IMG_1897.JPG" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1900.JPG" style="width: 200px;"><img src="https://community.ruckuswireless.com/t5/image/serverpage/image-id/11475i45B62FD550820B98/image-size/small/is-moderation-mode/true?v=v2&amp;px=200" role="button" title="IMG_1900.JPG" alt="IMG_1900.JPG" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1902.JPG" style="width: 200px;"><img src="https://community.ruckuswireless.com/t5/image/serverpage/image-id/11474i4A0F31FD3E2ACF50/image-size/small/is-moderation-mode/true?v=v2&amp;px=200" role="button" title="IMG_1902.JPG" alt="IMG_1902.JPG" /></span></P> Fri, 10 May 2024 22:44:57 GMT https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Re-Software-recovery-on-an-ICX7150-switch-Problem-at-COM/m-p/79618#M18342 ranlagrand 2024-05-10T22:44:57Z https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Re-Software-recovery-on-an-ICX7150-switch-Problem-at-COM/m-p/79626#M18343 <P>Figured it out. Windows Defender was blocking all incoming traffic. Turned it off and ping test is now 'alive'</P> Sat, 11 May 2024 11:05:47 GMT https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Re-Software-recovery-on-an-ICX7150-switch-Problem-at-COM/m-p/79626#M18343 ranlagrand 2024-05-11T11:05:47Z https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Re-Software-recovery-on-an-ICX7150-switch-Problem-at-COM/m-p/79665#M18344 <P>admin test</P> Mon, 13 May 2024 13:20:15 GMT https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Re-Software-recovery-on-an-ICX7150-switch-Problem-at-COM/m-p/79665#M18344 Imran_ruckus 2024-05-13T13:20:15Z https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Re-Software-recovery-on-an-ICX7150-switch-Problem-at-COM/m-p/79666#M18345 <P><SPAN style="color:#333333;font-size:18px;">Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);">@ranlagrand</SPAN>&nbsp;</SPAN></P> <P><SPAN style="font-size:18px;">Greetings!!!</SPAN></P> <P><SPAN style="font-size:18px;">Thank you for contacting&nbsp;RUCKUS Lennar Home Community.</SPAN></P> <P><SPAN style="font-size:18px;">I hope you are doing well!!!</SPAN></P> <P><SPAN style="font-size:18px;">Thank you for the information you shared.</SPAN></P> <P><SPAN style="font-size:18px;">As per the case description, I understand that you are getting a ‘not alive’ error when trying to perform Software Recovery on the Switch which is stuck on boot mode.</SPAN></P> <P><SPAN style="font-size:18px;">Yes, as you already did and mentioned the Microsoft Defender (Firewall) must be put into a disabled state to make the ping alive. (Please refer to the below RUCKUS Lennar Knowledge base self-help article just for your reference)</SPAN></P> <P><A href="https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-host-192-168-0-x-is-not-alive-not-alive-error-during-the/ta-p/72117" target="_blank"><SPAN style="font-size:18px;">https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-host-192-168-0-x-is-not-alive-not-alive-error-during-the/ta-p/72117</SPAN></A></P> <P><SPAN style="font-size:18px;">Please confirm, if you need any other assistance on this post.</SPAN></P> <P><SPAN style="font-size:18px;">Thank you again for your patience and understanding.</SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-size:18px;">Best regards,</SPAN></P> <P><SPAN style="font-size:18px;">Imran Sanadi</SPAN></P> <P><SPAN style="font-size:18px;">RUCKUS Lennar Home Community.</SPAN></P> Mon, 13 May 2024 13:25:59 GMT https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Re-Software-recovery-on-an-ICX7150-switch-Problem-at-COM/m-p/79666#M18345 Imran_ruckus 2024-05-13T13:25:59Z