topic Re: My Ruckus ICX750-C12P-2X1G stopped working in RUCKUS Support for Lennar Homes

My Ruckus ICX750-C12P-2X1G stopped working

feverdalet — Sun, 05 May 2024 15:18:02 GMT

Rucks is only showing up an amber light when connected to power and then goes dark. I have read similar post with same issue, and it seems that RMA is needed. Please let me know what else you need to get a replacement approved.

Re: My Ruckus ICX750-C12P-2X1G stopped working

Imran_ruckus — Mon, 06 May 2024 14:13:04 GMT

Hi @feverdalet

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS ICX-7150-C12P Switch is not working.

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answer to the above query and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: My Ruckus ICX750-C12P-2X1G stopped working

Imran_ruckus — Fri, 10 May 2024 20:44:41 GMT

Hi @feverdalet

Greetings!!!

I am writing to request an update on the status of the issue. Please help me with the requested information mentioned in my last post. Your prompt response would be greatly appreciated as we need to proceed further.

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: My Ruckus ICX750-C12P-2X1G stopped working

feverdalet — Sun, 12 May 2024 10:59:36 GMT

Hi,

Pictures are attached to this thread. As mentioned before, the only lights I can see are the ones when the switch is plugged into the power. At that moment, all lights flashed out amber and then nothing.

Re: My Ruckus ICX750-C12P-2X1G stopped working

Imran_ruckus — Mon, 13 May 2024 12:44:08 GMT

Hi @feverdalet

Greetings!!!

Thank you for the response and the information you shared.

Could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and cord connected to the Switch and a working power outlet? Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO: (Refer to the EXAMPLE VIDEO from this drive link)

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: My Ruckus ICX750-C12P-2X1G stopped working

Imran_ruckus — Wed, 15 May 2024 20:53:10 GMT

Hi @feverdalet

Greetings!!!

Hope you are doing well.

Could you please provide an update on the status of the issue to proceed further?

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: My Ruckus ICX750-C12P-2X1G stopped working

feverdalet — Fri, 17 May 2024 15:04:21 GMT

https://drive.google.com/file/d/1tsXPM466hltjl24vkGmTyEKgKF_dWAay/view?usp=drive_link

Video uploaded with evidence details

Re: My Ruckus ICX750-C12P-2X1G stopped working

Imran_ruckus — Fri, 17 May 2024 15:12:18 GMT

Hi @feverdalet

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: My Ruckus ICX750-C12P-2X1G stopped working

feverdalet — Fri, 17 May 2024 15:31:27 GMT

Thank you. After reached out via chat ... is asking for below

Please enter a valid serial number for the RMA

Re: My Ruckus ICX750-C12P-2X1G stopped working

Imran_ruckus — Fri, 17 May 2024 16:03:24 GMT

Hi @feverdalet

Thank you for your prompt response and the provided update.

Regarding the RUCKUS ICX-7150-C12P Switch Serial Number, kindly note that it can be located on the sticker affixed to the back side of the device. For further clarification, please refer to the attached screenshot.

Should you have any further inquiries or require additional assistance, please do not hesitate to reach out.

Thank you once again for your cooperation and patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community