topic Re: RUCKUS ICX7150-C12P is not powering up in RUCKUS Support for Lennar Homes

RUCKUS ICX7150-C12P is not powering up

JohnK — Thu, 09 May 2024 00:11:08 GMT

My ICX7150-C12P is not powering up. I tried to plug in several places which is working well, but the amber just lighted on about 0.2 sec and went dark, then nothing on. Also I tried all options posed on the forum, but it just simply didn't work. I requested RMA on RUCKUS homepage, and it told me to communicate here first. Please help to fix this issue asap to connect all devices in my home.

Thank you.

Re: RUCKUS ICX7150-C12P is not powering up

Imran_ruckus — Thu, 09 May 2024 13:19:36 GMT

Hi @JohnK

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS ICX-7150-C12P Switch is not powering up.

Could you please try to reset the Switch using a paper clip as described in the below VIDEO and guide?

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF THE RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE. As we have seen it working sometimes after trying multiple times in many cases. If the reset with a paperclip works, the SYST and PWR lights should turn GREEN.

Please check and let me know the result to proceed further,

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: RUCKUS ICX7150-C12P is not powering up

JohnK — Thu, 09 May 2024 22:40:57 GMT

Dear Mr. Imran,

Thank you for your quick response.

I tried it more than 10 times as per the guidance, but still no changes.

Since I recorded the way how I did, if you need the video record, I will send it to you.

Please assist me how to proceed further.

Thank you for your support.

Re: RUCKUS ICX7150-C12P is not powering up

Imran_ruckus — Fri, 10 May 2024 13:10:53 GMT

Hi @JohnK

Greetings!!!

Thank you for the response and the information you shared.

Could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and cord connected to the Switch and a working power outlet? Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO: (Refer to the EXAMPLE VIDEO from this drive link)

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: RUCKUS ICX7150-C12P is not powering up

JohnK — Fri, 10 May 2024 22:56:52 GMT

Hello Imran,

Please see the pictures and video from below link.

https://drive.google.com/drive/folders/1-T59Y2E8f8nKCis-KMrGgZEQgOES3Xvq

and please let me know how to proceed further.

Have a good weekend.

Thank you

Re: RUCKUS ICX7150-C12P is not powering up

Imran_ruckus — Mon, 13 May 2024 13:17:03 GMT

Hi @JohnK

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: RUCKUS ICX7150-C12P is not powering up

JohnK — Mon, 13 May 2024 14:12:35 GMT

Dear Imran,

Thank you for your advise.

However the chat did not give me to send the link, and I just got an email with the case number which will be closed due to I need to talk to Lennar forum.

Can you please assist me where/how should I send the link?

Thank you.

Re: RUCKUS ICX7150-C12P is not powering up

Imran_ruckus — Mon, 13 May 2024 14:29:37 GMT

Hi @JohnK

Thank you for the response.

Please read my previous response carefully, initiate the chat and follow the process as described in the same post.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.