Access point lights don't stop blinking

Claudiaguerra — Tue, 07 May 2024 22:21:56 GMT

Followed instructions from Ruckus customer support and my access points are still not responding.

Re: Access point lights don't stop blinking

Imran_ruckus — Wed, 08 May 2024 15:27:43 GMT

Hi @Claudiaguerra

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working.

From the picture you shared, as per the light status of the Access Point, it is in a normal state.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access point lights don't stop blinking

Imran_ruckus — Fri, 10 May 2024 20:46:41 GMT

Hi @Claudiaguerra

Greetings!!!

I am writing to request an update on the status of the issue. Please help me with the requested information. Your prompt response would be greatly appreciated as we need to proceed further.

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

topic Re: Access point lights don't stop blinking in RUCKUS Support for Lennar Homes

Access point lights don't stop blinking

Re: Access point lights don't stop blinking

Re: Access point lights don't stop blinking