topic Re: Ruckus ICX7150-C12P Not working in RUCKUS Support for Lennar Homes

Ruckus ICX7150-C12P Not working

Girishkumarp21 — Wed, 24 Apr 2024 03:32:43 GMT

The Devices which are connected to ruckus switch are not working. If i connect those devices to different switch and they are working fine. I am not sure whats going. Could any one help me ?

thanks

girish

Re: Ruckus ICX7150-C12P Not working

pinky_ruckus — Wed, 24 Apr 2024 13:40:47 GMT

Hi @Girishkumarp21 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working and the devices connected to the Switch are not getting power.

Could you please let us know the answers to the below queries to assist you better?

Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?
On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus ICX7150-C12P Not working

Girishkumarp21 — Tue, 07 May 2024 03:42:10 GMT

sorry for the late reply

1 The device was working fine and we dont have any power outage , suddenly it stopped working.

2. When plugged to the outlet , I don’t see any lights on. I unplugged and plugged to the outlet several times still i don’t see any lights on the switch

3.I think access points are not connected to the switch

please help me , what are the next steps

thanks

girish

Re: Ruckus ICX7150-C12P Not working

pinky_ruckus — Tue, 07 May 2024 13:32:11 GMT

Hi @Girishkumarp21 ,

Greetings!

Thank you for sharing the information and the pictures.

As you mentioned that there are no lights on the switch, I would request you to please try to reset the switch using a paper clip.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF THE RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE. As we have seen it working sometimes after trying multiple times in many cases. If the reset with a paperclip works, the SYST and PWR lights should turn GREEN.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus ICX7150-C12P Not working

Girishkumarp21 — Wed, 08 May 2024 04:27:54 GMT

Thank you for the quick reply

I tried resetting the switch so many times, but no luck. Please let me what are the next steps

thanks

girish

Re: Ruckus ICX7150-C12P Not working

pinky_ruckus — Wed, 08 May 2024 15:02:25 GMT

Hi @Girishkumarp21 ,

Greetings!!!

Thank you for the response and the information you shared.

Could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and a cord connected to the Switch and a working power outlet? Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus ICX7150-C12P Not working

pinky_ruckus — Thu, 09 May 2024 18:52:19 GMT

Hello @Girishkumarp21 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence.
Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.