topic Re: Ruckus Switch stopped working in RUCKUS Support for Lennar Homes

Ruckus Switch stopped working

MONI123 — Mon, 06 May 2024 11:26:34 GMT

Hi,

My ruckus device stopped working. When I plug in, the lights flash for a second on the switch and then there is no power signal. I read through the posts and it indicates we need a RMA. I raised a case and I was asked to create a post.

I created a post in the wrong forum. https://community.ruckuswireless.com/t5/ICX-Switches/Ruckus-switch-not-working-no-lights-displayed/td-p/79375

Please let me know if you need additional information.

Moni

Re: Ruckus Switch stopped working

pinky_ruckus — Mon, 06 May 2024 14:49:38 GMT

Hi @MONI123 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS switch is not working.

As you mentioned that there is no power signal, I would request you to please disconnect the switch from the power outlet and then reconnect.

Please try to press the reset button using a paper click or a small stick.

1. Remove power from the switch.

2. Press and hold the Reset button while applying power to the switch.

3. After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF THE RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE. As we have seen it working sometimes after trying multiple times in many cases. If the reset with a paperclip works, the SYST and PWR lights should turn GREEN.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus Switch stopped working

MONI123 — Mon, 06 May 2024 15:24:14 GMT

Hello Pinky,

Thanks for the instructions. I tried these steps, however nothing is changing. In the video, it shows that the power and status have lights, but in my device when I power on, all the lights flash once and no other indicator shows up. I tried the reset over 10 times, it still has the same behavior.

Do you have any other suggestions to troubleshoot.

Re: Ruckus Switch stopped working

pinky_ruckus — Mon, 06 May 2024 16:48:16 GMT

Hi @MONI123 ,

Greetings!!!

Thank you for the response and the information you shared.

Could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and a cord connected to the Switch and a working power outlet? Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus Switch stopped working

MONI123 — Mon, 06 May 2024 17:00:04 GMT

Hello Pinky,

I have attached the images in the google drive folder. With regards to the question about working power outlet, you can see that the extension cord plugged into the outlet shows the light turned on.

Please let me know if you need any more information.

Re: Ruckus Switch stopped working

pinky_ruckus — Mon, 06 May 2024 18:38:11 GMT

Hi @MONI123 ,

Thank you for the information you shared.

Could you please share the video showing the cable connecting to the switch and a working power outlet?

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus Switch stopped working

MONI123 — Tue, 07 May 2024 14:08:55 GMT

Hello,

I have uploaded the video showing the cable connecting the device and the power outlet into the google drive. Please let me know if you need more information.

Regards,

Re: Ruckus Switch stopped working

Imran_ruckus — Tue, 07 May 2024 14:25:52 GMT

Hi @MONI123

Greetings!!!
Thank you for the response.

Apologies, as the VIDEO you shared is not so clear and we cannot see the light status when it is connected to the power outlet.

Please refer to the EXAMPLE VIDEO from the same drive and send us similar video once again showing the working power outlet and Switch light status.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus Switch stopped working

MONI123 — Tue, 07 May 2024 17:26:36 GMT

Imran, Thanks for the reference video. I uploaded a video similar to reference video into the google drive.

Thanks, Moni

Re: Ruckus Switch stopped working

Imran_ruckus — Tue, 07 May 2024 17:31:31 GMT

Hi @MONI123

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.