topic Ruckus switch not working; no lights displayed in RUCKUS Support for Lennar Homes

Ruckus switch not working; no lights displayed

MONI123 — Sat, 04 May 2024 11:53:48 GMT

I have ruckus switch with wireless access points. I lost power to all access points and there are no lights on the switch either. I tried resetting and factory reset, and none of the options worked.

Can you please help.

Re: Ruckus switch not working; no lights displayed

Chandini — Sat, 04 May 2024 15:14:05 GMT

Hi Moni123

Thank you for reaching us

Could you please let us know if you are from Lennar Homes ?
Could you please share picture of front panel of the switch when powered on ? Also help us with picture of rear end of the switch ?
Which is the switch model ? Is it 7150-12CP ?
Could you please share picture of front panel of AP device which is connected to the switch ?

Thanks

Re: Ruckus switch not working; no lights displayed

MONI123 — Sun, 05 May 2024 14:57:54 GMT

Hello, I have replied the post by attaching images multiple times, but my reply doesn't show up in the post, not sure if I'm doing anything wrong.

Re: Ruckus switch not working; no lights displayed

MONI123 — Sun, 05 May 2024 15:04:11 GMT

I have reviewed the existing posts, my issue is the same as the one in the below post(see the URL below). Please advise if there are other options I can share the images with you.

I have a lennar home and I'm using 7150-12CP switch.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-ICX-7150-switch-stopped-working/m-p/77898#M17797

Re: Ruckus switch not working; no lights displayed

Mayank — Mon, 06 May 2024 07:46:09 GMT

Hi MONI123,

Thank you for reaching us,

As you are from Lennar Homes, For Lennar accounts we have a separate page where you can always feel free to reach us and post your queries.

Please find the below link for your reference for posting you query and one of Lennar team member will reach you out.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/bd-p/lennar

I hope this information helps you

Please feel free to leave us a message if any concerns

Note: Please feel free to mark the post as ACCEPTED SOLUTIONS if its addressed your query.

Thanks

Re: Ruckus switch not working; no lights displayed

Imran_ruckus — Mon, 06 May 2024 15:41:11 GMT

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

I can see there is another post raised by you on the Lennar forum (please refer to the below link). Please follow the same post thread, one of our Engineers, Pinky will assist you with the same.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Switch-stopped-working/m-p/79439#M18240

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.