topic Ruckus not responding in RUCKUS Support for Lennar Homes

Ruckus not responding

Claudiaguerra — Mon, 06 May 2024 00:46:57 GMT

Power light blinking on access point and not receiving signal from Ruckus.

Re: Ruckus not responding

pinky_ruckus — Mon, 06 May 2024 16:50:53 GMT

Hi @Claudiaguerra ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS Access Point is not working.

1. Was there any power outage before you started facing this issue?

2. Could you please confirm if there are any changes in ISP(Internet Service Provider?

3. Please unplug the ethernet cable of the Access points from the switch port and plug it back into one of the other 12 ports in the switch as shown in the below screenshot. Please check the light status after that.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus not responding

pinky_ruckus — Thu, 09 May 2024 18:50:21 GMT

Hello @Claudiaguerra ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence.
Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.