topic Re: Keep getting request for "User Access Verification", even when typing "no passwor in RUCKUS Support for Lennar Homes

Keep getting request for "User Access Verification", even when typing "no password" when booting.

swim268 — Sat, 27 Apr 2024 12:37:06 GMT

I am trying to update my firmware for a malfunctioning Lennar/Amazon ICX-7150-C12P. None of the default passwords mentioned in other posts work to access the router. I tried booting in "no password" mode several times, and the router still asks for a password.

Re: Keep getting request for "User Access Verification", even when typing "no password" when boot...

pinky_ruckus — Mon, 29 Apr 2024 15:23:44 GMT

Hi @swim268 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are trying to reset your password to upgrade the Switch firmware.

As you already tried once again please try to log into the Switch on the web browser using the default credential.

Switch default credentials will be as mentioned below.

Username: super

Password: sp-admin

If the above credentials don’t work, you can try the default credential combinations below as well.

These usernames and passwords are key sensitive, please use capital letters where necessary.

If any of the above credentials don’t work, please try to factory reset the RUCKUS ICX-7150-C12P Switch as described in the below VIDEO and once you perform the reset try to log in with the above-mentioned default credentials again.

VIDEO link: https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Keep getting request for "User Access Verification", even when typing "no passwor

swim268 — Tue, 30 Apr 2024 23:50:35 GMT

Thanks for the advice. I tried all of the password combos and they did not work. I reset the router exactly as shown in the video, retried all of the password combinations, and the router did not accept the passwords. I noticed that the router is receiving an error on the primary boot and moving to the secondary. I also noticed that there were several "TFTP session" timed out errors. Any more help you can give is much appreciated!

Re: Keep getting request for "User Access Verification", even when typing "no passwor

pinky_ruckus — Wed, 01 May 2024 17:14:51 GMT

Hi @swim268 ,

Thank you for sharing the information and the details.

Could you please confirm if you are able to access the Switch CLI using the Console cable?

Once you access the Console CLI, please enter the below commands and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please follow the process and let me know if you need any help during the process.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Keep getting request for "User Access Verification", even when typing "no passwor

dgwatters — Wed, 01 May 2024 21:36:20 GMT

I have the same problem when attempting to access CLI. I am able to use PuTTY to get to ICX7150-Boot> prompt. Like Swim268, I entered "no password", then "boot". Unfortunately, the primary image (which should be SPS08090d.bin) fails ("...could not boot from primary, no valid image"). After booting from secondary (SPR08090d.bin), a command prompt is NOT displayed. After hitting the Enter key, I am only presented with "Please Enter Login Name:". None of the default username/password combinations work, including those given to me by Lennar in 2020. I MUST be able to access the CLI to update the primary and secondary images to SPS08090d.bin via USB. I work from home so have already had to purchase an alternate router to use in the interim. 😞

Re: Keep getting request for "User Access Verification", even when typing "no passwor

swim268 — Thu, 02 May 2024 02:21:10 GMT

I have the exact same problem as dgwatters. I cannot get to the command prompt to type enable. The switch keeps asking for a username and password.

Re: Keep getting request for "User Access Verification", even when typing "no passwor

pinky_ruckus — Thu, 02 May 2024 15:21:36 GMT

Hello @swim268 ,

Greetings!

Thank you for the information shared.

As you mentioned that you are unable to get to the command prompt, please follow the below steps to access the console.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to access console in the ICX-7150-12CP-Ruckus-Switch:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/td-p/46759

1. Start a CLI session over the serial (console access) interface to the RUCKUS ICX device.

2. Enter OS mode. This uses a key combination and drops below the Fastron operating system

Key Combination: Ctrl+y, release, tap 'm', tap 'Enter'

OS>

3. just write reset

OS>reset

4. While the system is booting, before the initial system prompt appears,

enter b to enter the boot monitor mode.

Enter 'b' to stop at boot monitor: 0

In this part, you have to press B before the counter ends

5. Enter no password. (You cannot abbreviate this command.)

ICX7650-Boot> no password

00 00 00 00

OK! Skip password check when the system is up.

6. Enter boot. This command causes the device to bypass the system password

check.

ICX7650-Boot> boot

7. After the console prompt reappears, assign a new password.

Reset your new credentials as mentioned in the steps below:

Edit the current or create a new password and username by using the below commands:

enable

configure terminal

device(config)# username super password pass

Where the username is ’super’ and password ‘pass’

In order to allow the correct authentication please run the following commands:

Device(config)#crypto key generate rsa

device(config)# aaa authentication login default local

Now you could try using your new credentials to log in on CLI. (If new credentials do not work, please wait for some time and try again later)

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Keep getting request for "User Access Verification", even when typing "no passwor

swim268 — Fri, 03 May 2024 00:46:51 GMT

Thanks. I tried but it didn’t work. It stopped on the TFTP error after the POE ports booted. I tried going to zoos mode, but when I exited back, the router was asking for a password again. I tried the default password and no luck.

Re: Keep getting request for "User Access Verification", even when typing "no passwor

Imran_ruckus — Fri, 03 May 2024 19:32:46 GMT

Hi @swim268

Greetings!!!
Thank you for the response and the update.

Apologies for the delayed response.

Please follow the below method:

1. Connect the Switch with the console, and open the PuTTy CLI with the COM details.

2. When you see the CLI asking for a username/password, unplug and plug the Switch from the power outlet. Do not close the PuTTY application.

3. When you restart the Switch by powering it back, you will see the prompt on the CLI.

4. While the system is booting, before the initial system prompt appears,
enter b when you see below prompt-

Enter 'b' to stop at boot monitor: 0

NOTE: In this part, you have to press B before the counter ends
5. Enter no password. (You cannot abbreviate this command.)

ICX7650-Boot> no password
00 00 00 00
OK! Skip password check when the system is up.

6. Enter boot. This command causes the device to bypass the system password
check.

ICX7650-Boot> boot

7. After the console prompt reappears, assign a new password.

Reset your new credentials as mentioned in the steps below:

Edit the current or create a new password and username by using the below commands:

enable

configure terminal

device(config)# username super password pass

Where the username is ’super’ and password ‘pass’

In order to allow the correct authentication please run the following commands:
Device(config)#crypto key generate rsa

device(config)# aaa authentication login default local

Now you could try using your new credentials to log in on CLI. (If new credentials do not work, please wait for some time and try again later)

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Keep getting request for "User Access Verification", even when typing "no passwor

swim268 — Sat, 04 May 2024 01:16:45 GMT

Sorry. I followed all the steps and can get to stop 7, but once the PoE’s are enabled, the switch keeps asking for a password. I cannot get to the prompt to type “enable.”

Re: Keep getting request for "User Access Verification", even when typing "no passwor

dgwatters — Sat, 04 May 2024 01:35:09 GMT

FYI at some point I must have synchronized my switch and AP passwords. When prompted for a username and password after step 7, I tried my AP password. Success!! I have since updated the primary and secondary images to SPS08095n via USB and the AP now sees the ICX7150 as a switch!

Re: Keep getting request for "User Access Verification", even when typing "no passwor

Imran_ruckus — Mon, 06 May 2024 13:21:26 GMT

Hi @swim268

Greetings!!!

Thank you for the response and the update.

Have you checked logging in using the reset password or the default passwords? If not, please check and let me know.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Keep getting request for "User Access Verification", even when typing "no passwor

Imran_ruckus — Fri, 10 May 2024 20:42:17 GMT

Hi @swim268

Greetings!!!

I am writing to request an update on the status of the issue. Your prompt response would be greatly appreciated as we need to proceed further.

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Keep getting request for "User Access Verification", even when typing "no passwor

swim268 — Fri, 10 May 2024 20:54:14 GMT

I have not been near my router this week and will work on it this weekend. Please leave the thread open.

Re: Keep getting request for "User Access Verification", even when typing "no passwor

Imran_ruckus — Fri, 10 May 2024 20:56:20 GMT

Hi @swim268

Thank you for the quick response and the update.

Sure, please let me know once you have any updates.

Appreciate your prompt response.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Keep getting request for "User Access Verification", even when typing "no passwor

swim268 — Sat, 11 May 2024 19:43:28 GMT

Yes, I have tried logging in using all of the default passwords. I also tried the “no password” at bootup. The device still asks me for a password.

Re: Keep getting request for "User Access Verification", even when typing "no passwor

Imran_ruckus — Mon, 13 May 2024 14:34:11 GMT

Hi @swim268

Greetings!!!
Thank you for the response and the update.

Please share a screenshot of the same and share a picture showing the cable connections between the RUCKUS ICX-7150-C12P Switch and the laptop.

Let me know if you have any queries in this regard.

Thank you again for your patience and understanding,.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Keep getting request for "User Access Verification", even when typing "no passwor

Imran_ruckus — Wed, 15 May 2024 20:52:42 GMT

Hi @swim268

Greetings!!!

Hope you are doing well.

Could you please provide an update on the status of the issue to proceed further?

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Keep getting request for "User Access Verification", even when typing "no passwor

swim268 — Fri, 17 May 2024 11:03:08 GMT

I will look at it this weekend. Thanks!

Re: Keep getting request for "User Access Verification", even when typing "no passwor

Imran_ruckus — Fri, 17 May 2024 13:22:57 GMT

Hi @swim268

Greetings!!!

Thank you for your prompt response.

Certainly, I appreciate it. Please keep me informed regarding this matter.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.